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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298624 Views

96 replies

89 likes

  • 298624 Views
  • 96 replies
  • 89 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162785 Views

235 replies

44 likes

  • 162785 Views
  • 235 replies
  • 44 likes

Solved!!Superuser Contribution Playlist filter selection bug

PlanPremiumDeviceDesktopOperating SystemWindows 10Spotify App Version1.1.57.443.ga029a6c4-a My Question or IssueWhen clearing the filter while tracks are selected, playlist shows selection on the same positions instead of on the tracks, moving tracks...

Regular

Plan Premium Device Desktop Operating System Windows 10 Spotify App Version 1.1.57.443.ga029a6c4-a   My Question or Issue When clearing the filter while tracks are selected, playlist s...

Eni

Moderator

1882 Views

13 replies

0 likes

  • 1882 Views
  • 13 replies
  • 0 likes

Superuser Contribution Deleted my downloaded songs

PlanPremiumCountryHungaryDeviceiPhone XOperating SystemiOS 14 My Question or IssueHi! So the Spotify 3th deleted all of my songs except the last 9 album what i downloaded. Why spotify deleting my songs randomy?? This happened with my brother and my f...

Newbie

Plan Premium Country Hungary Device iPhone X Operating System iOS 14   My Question or Issue Hi! So the Spotify 3th deleted all of my songs except the last 9 album what i downloaded. Wh...

jeggers12

Casual Listener

2269 Views

7 replies

1 likes

  • 2269 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Disappeared Personalised Spotify Mixes (e.g.: based on Decade)

Plan: PremiumCountry: Czech RepublicDevice: all (Web, Desktop, Android)Operating System: (Android 8, Windows 10) My Question or Issue:I just got used to new Personalised Spotify Mixes under "Made for you", but I can not see them all anymore.I can sti...

Casual Listener

Plan: Premium Country: Czech Republic Device:  all (Web, Desktop, Android) Operating System: (Android 8, Windows 10)   My Question or Issue:I just got used to new Personalised Spotify ...

Eni

Moderator

2683 Views

5 replies

0 likes

  • 2683 Views
  • 5 replies
  • 0 likes

Superuser Contribution Release Radar is still broken, will it ever be fixed?

Following on from these threads, that have been unceremoniously locked without comment from the mods. https://community.spotify.com/t5/Your-Library/Release-Radar-includes-wrong-artist-with-same-name-as-desired/m-p/4883304https://community.spotify.com...

Roadie

Following on from these threads, that have been unceremoniously locked without comment from the mods.   https://community.spotify.com/t5/Your-Library/Release-Radar-includes-wrong-artist-with-s...

Mihail

Spotify Legend

568 Views

1 replies

1 likes

  • 568 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local Files

Where did the local files option go? I cant upload local files to my spotify playlists anymore.

Regular

Where did the local files option go? I cant upload local files to my spotify playlists anymore. 

Ver

Spotify Legend

351 Views

1 replies

1 likes

  • 351 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify not finding local files on Windows Desktop

PlanPremiumCountryUnited StatesDeviceDesktop (Spotify version 1.1.58.820.g2ae50076-a)Operating SystemWindows 10 My Question or IssueI just re-installed Windows 10 on my computer and copied all my music files I had on my previous install back onto my ...

Regular

Plan Premium Country United States Device Desktop (Spotify version 1.1.58.820.g2ae50076-a) Operating System Windows 10   My Question or Issue I just re-installed Windows 10 on my compu...

Alex

Spotify Legend

9646 Views

11 replies

1 likes

  • 9646 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Keyboard shortcuts not responding

Enjoying the interface upgrades in the desktop app, however it seems like a number of keyboard shortcuts are no longer working for me. According to [https://support.spotify.com/uk/article/keyboard-shortcuts] they should still be mapped to their origi...

Casual Listener

Enjoying the interface upgrades in the desktop app, however it seems like a number of keyboard shortcuts are no longer working for me. According to [https://support.spotify.com/uk/article/keyboard-sh...

CarlosE

Spotify Legend

882 Views

3 replies

0 likes

  • 882 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify crashing if I have local files enabled.

This has only occurred with the recent Spotify update that overhauled the UI. Previously, I had around 20gb of local files that I could play without issue. After the most recent update, there's a weird UI glitch on the settings page, and I also can't...

Casual Listener

This has only occurred with the recent Spotify update that overhauled the UI. Previously, I had around 20gb of local files that I could play without issue. After the most recent update, there's a wei...

Novy

Moderator

979 Views

3 replies

0 likes

crashing
Issue playing songs
Local files on Windows 10
  • 979 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Make "dated added" as the default order instead of custom

PlanPremiumCountrySpainDeviceSpotify.exe 1.1.59.712Operating SystemWindows 10 20H2 Build 19042.985 My Question or IssueHi, When sharing a list, I have noticed that the default order is "custom". However, I would rather share my lists with "date added...

Newbie

Plan Premium Country Spain Device Spotify.exe 1.1.59.712 Operating System Windows 10 20H2 Build 19042.985   My Question or Issue Hi,   When sharing a list, I have noticed that t...

Ver

Spotify Legend

497 Views

1 replies

1 likes

  • 497 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Desktop][Playlists] Fix playlist sorting discrepancy between Desktop and Mobile apps

For the last 5+ years, I have kept playlists full of albums, and they would behave very logically. When I clicked "date added" to sort by date and put my newest discoveries at the top, and started playing the songs in the order displayed, it worked w...

Regular

For the last 5+ years, I have kept playlists full of albums, and they would behave very logically. When I clicked "date added" to sort by date and put my newest discoveries at the top, and started pl...

Novy

Moderator

1287 Views

7 replies

4 likes

Desktop
Playlists
  • 1287 Views
  • 7 replies
  • 4 likes

Liked playlist no longer plays in order even with shuffle disabled

The new update now defaults the liked playlist to shuffle. Even with it turned off, the “liked” playlist does not play from most recent to oldest, instead it still skips over songs and is shuffled. NOT SURE WHY this is happening, but this is definite...

Visitor

The new update now defaults the liked playlist to shuffle. Even with it turned off, the “liked” playlist does not play from most recent to oldest, instead it still skips over songs and is shuffled. N...

402 Views

0 replies

1 likes

  • 402 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Desktop] Can't scroll up while dragging up playlist

Trying to sort my playlists, so I try to drag up a playlist hundreds of spaces but the playlist view doesn't automatically scroll up, so I have to tediously drag and release and manually scroll and drag again on repeat. The auto scrolling down when d...

Casual Listener

Trying to sort my playlists, so I try to drag up a playlist hundreds of spaces but the playlist view doesn't automatically scroll up, so I have to tediously drag and release and manually scroll and d...

Mihail

Spotify Legend

599 Views

1 replies

3 likes

  • 599 Views
  • 1 replies
  • 3 likes

Superuser Contribution can't enable local files

Plan PremiumCountry USA Device - MacBook Pro & iPhone 11 Operating SystemiOS 10 My Question or IssueI was hoping to add local files to Spotify, and hadn't done it before. I had looked up how to do it a few months ago, and the location of it seems to ...

Visitor

  Plan Premium Country USA   Device - MacBook Pro & iPhone 11   Operating System iOS 10   My Question or Issue I was hoping to add local files to Spot...

8588934592

Casual Listener

535 Views

2 replies

0 likes

  • 535 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing Followed Artist

PlanFree/PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI just realized today that I am missing artists that I follow from my Artist list. When I search for their name it says I am following them, but when I go to my list the...

Newbie

Plan Free/Premium Country USA Device PC Operating System Windows 10   My Question or Issue I just realized today that I am missing artists that I follow from my Artist list.  When...

MattSuda

Spotify Star

513 Views

2 replies

0 likes

  • 513 Views
  • 2 replies
  • 0 likes

Superuser Contribution This album is no longer valid - can't delete

Plan PremiumCountry UKDevice Huawei mate 20proOperating System Android 10My Question or IssueI saved an album on release day but later that day when trying to play I got this message. However now it's stuck in my library, I can't delete it because I ...

Newbie

Plan Premium Country UK Device Huawei mate 20pro Operating System Android 10 My Question or Issue I saved an album on release day but later that day when trying to play I got this mess...

Mihail

Spotify Legend

1145 Views

1 replies

0 likes

  • 1145 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to see how many songs of an artist I have hearted in the followed artists page

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueBefore the update, I could go to library, then to artists and under each name it would give me rhw amount of hearted songs. Now I can only get that informati...

Roadie

  Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Android   My Question or Issue Before the update, I could go to library, then to artists and under each ...

Jeremy

Spotify Legend

2932 Views

1 replies

0 likes

  • 2932 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Updated, new info] Playlists vanishing upon creation + Songs back on playlists after editing

PlanPremium (family plan)CountryUSADeviceiPad (7th generation), Macbook Air (early 2015), Fire HD 8 (6th generation)Operating SystemIOS 13.7, macOS Mojave Hey there!Since the new update, I've been having a lot of problems with playlist creation. Some...

Regular

Plan Premium (family plan) Country USA Device iPad (7th generation), Macbook Air (early 2015), Fire HD 8 (6th generation) Operating System IOS 13.7, macOS Mojave   Hey there! Since the...

Jeremy

Spotify Legend

940 Views

10 replies

0 likes

  • 940 Views
  • 10 replies
  • 0 likes

Deleted playlists

I deleted one of the playlists. Then I saw my friend playing my playlist at the friends activity. Then I reached the playlist I deleted through my friend's activity and I was able to add new music to it! Now as if it has never been deleted! But how? ...

Visitor

I deleted one of the playlists. Then I saw my friend playing my playlist at the friends activity. Then I reached the playlist I deleted through my friend's activity and I was able to add new music to...

661 Views

0 replies

0 likes

  • 661 Views
  • 0 replies
  • 0 likes

Superuser Contribution shuffle not working web or windows 10 1.1.58.820.g2ae50076-a

PlanPremiumCountryAustraliaDeviceHP LaptopOperating SystemWindows 10 My Question or Issue Shuffle no longer works since the latest update to 1.1.58.820.g2ae50076-a. I have tried:logging out and back inuninstalling & reinstallingrestartedchecked @Spot...

Casual Listener

Plan Premium Country Australia Device HP Laptop Operating System Windows 10   My Question or Issue   Shuffle no longer works since the latest update to 1.1.58.820.g2ae50076-...

CarlosE

Spotify Legend

608 Views

3 replies

0 likes

  • 608 Views
  • 3 replies
  • 0 likes

Can't sort playlists by ascending order after UI update

Since this awful UI update was implemented, I have lost the ability to sort my playlist songs by most recently added on the PC version. Sorting by "date added" only goes earliest to latest with no option to do the reverse.I almost exclusively listen ...

Casual Listener

Since this awful UI update was implemented, I have lost the ability to sort my playlist songs by most recently added on the PC version. Sorting by "date added" only goes earliest to latest with no op...

rachkoslav

Newbie

669 Views

2 replies

3 likes

  • 669 Views
  • 2 replies
  • 3 likes