Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...
Vasil
Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...
Joan
Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...
MattSuda
PlanPremiumCountryThe NetherlandsDeviceHp laptopOperating SystemWindows 10 My Question or Issuei wanted to change the cover and description of my kpop playlist. i changed it and clicked ''save'', but when i refresh/go to another page and go back to t...
PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI know it's feasible to backup a playlist to an excel file. Is there any way to do the same for all my...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I have noticed that songs from MC Magic’s Magic City Part 2 album will only play for 5-8 seconds before going to the next second. I have tried listening to individual songs From the album but I get the same result. I am able to listen to other songs ...
Hi I would need to transfer my Album list into an XLS file with the name of the artist, the title of the record AND THE DATE of the record release I have search... no way to do it Can you help me ?Thank you !
PlanPremiumCountry DeviceWindows 10, Onkyo ReceiverOperating SystemWindows 10 My Question or IssueI created a playlist using local files on my Win10 laptop. Now I am trying to play it on my Onkyo Receiver. Regarding the Onkyo device I am being told "...
PlanPremiumCountrySwitzerlandDevice(iPhone XS, iPad Pro 2017, MacBook Pro 2019)Operating System(iOS 13, MacOS10.15) My Question or Issue It‘s at least for a year, maybe longer, that the recommendations underneath the albums I‘ve saved in my library s...
PlanFreeCountryUSA DeviceCoolpadOperating SystemAndroid version 9 My Question or IssueI'm having an issue with the podcasts. For one, when I sort by date, it doesn't stay that way (okay I'm a little lazy on that one). For another, when I sort by 'unp...
PlanPremiumCountryAustralia DeviceSamsung Galaxy S10 My Question or IssueSpotify is telling me I've reached my Library Limit which is supposedly 10,000 (way too low by the way).But then my library tells me I only 9164 liked songs.So what is going on?
PlanPremiumCountryUSDeviceLG Stylo 5+Operating SystemAndroid Pie My Question or Issue:Hello, When I tried to apply artwork for a playlist, the artwork doesn't actually show up when playing the playlist. Only the original album artwork (from the origi...
PlanPremiumCountryDenmark DeviceAnyOperating SystemAny My Question or IssueSpotify think I am lisning to K-pop, but I do not. My 2019 and release radar is suggestiong K-pop. Is this an error or is somebody else using my Spotify account?
I couldn't get my Spotify Wrapped to work when I tried on my phone a few weeks ago, so I finally got on an actual computer to look at it. Every time I try, it either doesn't load at all, it just loads "2010" and nothing else, or it says "Hmmm somethi...
PlanPremiumCountryMaltaDeviceOnePlus5 and PCOperating SystemAndroid and Windows 10 My Question or IssueI started playing the songs in the Liked Songs playlist, ordered by date. After a few songs, instead of playing the next one, it goes back an amoun...
So my ex had been logged into my account, and I am constantly noticing random songs that he must have downloaded. However, none of the songs are showing under my liked songs. I was wondering if there is a way that I can see all the content that has b...
PlanPremiumCountryUSADevice(iPhone XS Max, PC Desktop and Laptop )Operating System(iPhone OS 13.3, Windows 10 Home Build 19041.1) I have been unable to remove canvas tracks/songs (short, looping visuals on tracks) from my personal playlists. These ha...
Hi,I have a Spotify issue and hope to get some help. I have a playlist that is reading in the playlist listing as "Loading." This is happening on Windows desktop app, Android app, and Kindle Fire app. I have tried to delete it, to unfollow it, but I ...
Hello, I'm currently using Pandora premium. Several friends and family are using Spotify. I'm trying to decide if it's worth switching. I cannot figure out how to shuffle my artists only, not particular songs. I use this feature exclusively on Pandor...
My "Liked Songs" list is empty with the exception of one old local file, which is no longer present on my computer. I want to remove it but nothing works. I've tried deleting the entry in all the latest versions of the Spotify app in Windows 10 (pres...
PlanPremiumCountryUSDevicePC, Mac, iPhone My Question or IssueGranted I haven't used Spotify in a few months, but today while using it I had the urge to cancel because the generated personal playlist contained artists that I've never played before Sp...
PlanPremiumCountryCZDevicePC, Xiaomi Redmi 7Operating SystemWindows 10, Android My Question or IssueThe recommended songs feature, at the bottom of a playlist, is broken for me. I dont have in my playlist any czech songs, but still 90% of recommended...