Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298046 Views

96 replies

88 likes

  • 298046 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162008 Views

235 replies

44 likes

  • 162008 Views
  • 235 replies
  • 44 likes

Superuser Contribution Discover Weekly Provides Suggestions based on only one song

I have one song that I play on repeat while I sleep **Marconi Union - Weightless** and now my discover weekly playlist is nothing but similar instrumental music, and nothing relative to my large liked songs or anything else on my regular rotation. I ...

Casual Listener

I have one song that I play on repeat while I sleep **Marconi Union - Weightless** and now my discover weekly playlist is nothing but similar instrumental music, and nothing relative to my large like...

CarlosE

Spotify Legend

521 Views

3 replies

0 likes

  • 521 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [DESKTOP] QUEUE Clearing Itself

My Question or Issue: I haven't found a solution for this but maybe there is one and I'm bad at searching! I set up a heavy queue yesterday, over 50 podcast / tracks and I wake up this AM to jump back in and its gone. Does the queue clear itself ever...

Regular

My Question or Issue: I haven't found a solution for this but maybe there is one and I'm bad at searching! I set up a heavy queue yesterday, over 50 podcast / tracks and I wake up this AM to jump bac...

Jeremy

Spotify Legend

671 Views

1 replies

0 likes

  • 671 Views
  • 1 replies
  • 0 likes

[Web Player] Scrobble the correct album title to Last.fm when playing playlists

I signed up for Spotify because of the advertised feature of it being able to scrobble to my Last.fm account. While it works, sort of, it fails to scrobble the title of the album for tracks played in a playlist, choosing rather to scrobble the name o...

Visitor

I signed up for Spotify because of the advertised feature of it being able to scrobble to my Last.fm account. While it works, sort of, it fails to scrobble the title of the album for tracks played in...

667 Views

0 replies

1 likes

Web Player
  • 667 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Bug when selecting too many tracks

PlanPremiumDeviceDesktopOperating SystemWindows 10Spotify App Version1.1.57.443.ga029a6c4-a My Question or IssueLarge selections of tracks using Shift+Click sometimes have gaps in the middle, starts happening after selecting past ~300 tracks and plac...

Regular

Plan Premium Device Desktop Operating System Windows 10 Spotify App Version 1.1.57.443.ga029a6c4-a   My Question or Issue Large selections of tracks using Shift+Click sometimes have ga...

Kayque

Regular

816 Views

2 replies

0 likes

  • 816 Views
  • 2 replies
  • 0 likes

Superuser Contribution Duo Mix just not very good

Use it with my girlfriend and it's just a bit rubbish.1. Doesn't update very well, it'll say it updates every few days but often songs are stuck there for weeks/months2. It doesn't seem to pick stuff we frequently listen to. Examples, a Disney song w...

Casual Listener

Use it with my girlfriend and it's just a bit rubbish. 1. Doesn't update very well, it'll say it updates every few days but often songs are stuck there for weeks/months 2. It doesn't seem to pick s...

Mihail

Spotify Legend

405 Views

1 replies

1 likes

  • 405 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked songs vanished !!

PlanFree/PremiumCountryBrazilDevicewebplayerOperating SystemWindows 10 My Question or IssueHi, in the last hour, all my liked songs from my personal account, and from my artist account are not showing in the webplayer, and when i click on " Liked son...

Casual Listener

Plan Free/Premium Country Brazil Device webplayer Operating System Windows 10   My Question or Issue Hi, in the last hour, all my liked songs from my personal account, and from my arti...

Jeremy

Spotify Legend

384 Views

1 replies

1 likes

  • 384 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution [Bugs] When dragging a selection of songs, last song selected will be moved to the top when placed.

My Question or Issue[Video attached showcases both bugs] As the title states, when I drag I selection of multiple songs, the very last song of the selection will be moved to the top when I place songs. This is an issue that has been persistent ever s...

Regular

My Question or Issue [Video attached showcases both bugs] As the title states, when I drag I selection of multiple songs, the very last song of the selection will be moved to the top when I place so...

Jeremy

Spotify Legend

889 Views

3 replies

0 likes

Bug Playlist
  • 889 Views
  • 3 replies
  • 0 likes

How can I see artists that I don't follow?

In previous versions, Spotify allowed you to see artists that you don't follow, was artists that only liked a few songs. Is there any way to see that list with the current version?

Casual Listener

In previous versions, Spotify allowed you to see artists that you don't follow, was artists that only liked a few songs.   Is there any way to see that list with the current version?  

AeroZ

Composer

713 Views

1 replies

0 likes

  • 713 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local File Issue - iPhone

PlanPremiumCountryUKDeviceiPhone XOperating SystemiOS 14.4.2 My Question or IssueSo like many users now, it seems after a recent update or so, I am now suffering issues with local files not working. I have now turned on the 'show unplayable files' to...

Casual Listener

  Plan Premium Country UK Device iPhone X Operating System iOS 14.4.2   My Question or Issue So like many users now, it seems after a recent update or so, I am now suffering issu...

Ivan

Spotify Legend

461 Views

3 replies

0 likes

  • 461 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked Songs Showing Up on Artist Page But No Songs Liked - App

Okay so I was going to organize my liked songs last night. I moved them all to a new playlist and unliked them so they no longer show up in my Library. For some reason, when I got to P!nk's artist page on the app, it shows 105 liked songs when none o...

Casual Listener

Okay so I was going to organize my liked songs last night. I moved them all to a new playlist and unliked them so they no longer show up in my Library. For some reason, when I got to P!nk's artist pa...

Novy

Moderator

558 Views

3 replies

0 likes

  • 558 Views
  • 3 replies
  • 0 likes

restore older version of a personal playlist

Hello, some accidental changes happened to my 4-year-old playlist that had over 4000+ songs today(21st april, 2021). The order got all mixed up (and can't be fixed with sorting) and only 1000+ songs were left. Is there any way to get back the playlis...

Visitor

Hello, some accidental changes happened to my 4-year-old playlist that had over 4000+ songs today(21st april, 2021). The order got all mixed up (and can't be fixed with sorting) and only 1000+ songs ...

AdamDamon

Spotify Star

638 Views

1 replies

1 likes

  • 638 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Shuffle Not Working Suddenly?

PlanPremiumCountryAUS DeviceOccurring on both iOS App and Desktop Operating SystemiOS 14 / Windows 10 My Question or IssueThe Shuffle functionality has suddenly stopped working. It doesn't matter whether I use it on my laptop or on my phone, but sele...

Newbie

Plan Premium Country AUS   Device Occurring on both iOS App and Desktop   Operating System iOS 14 / Windows 10   My Question or Issue The Shuffle functionality has suddenly...

Novy

Moderator

768 Views

1 replies

0 likes

  • 768 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add album to playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Cant add an album to a playlist. Have done all the re-installs, re-boots, cleared cache etc, etc. No joy. iOS for...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Cant add an album to a playli...

Mihail

Spotify Legend

998 Views

13 replies

0 likes

  • 998 Views
  • 13 replies
  • 0 likes

Superuser Contribution Downloading a podcast does not add it to „your episodes“ anymore

PlanPremiumCountryGermany DeviceiPhone 11Operating SystemiOS 14.4 My Question or IssueSo the headline says it quite simply. This February a really good feature was introduced for podcast on Spotify.whenever I pressed the download button on the podcas...

Casual Listener

Plan Premium Country Germany  Device iPhone 11 Operating System iOS 14.4   My Question or Issue So the headline says it quite simply. This February a really good feature  was...

Jeremy

Spotify Legend

648 Views

3 replies

0 likes

  • 648 Views
  • 3 replies
  • 0 likes

Discover Weekly Not Playing New Music

Anyone else noticed their discover weekly playing really recently playing songs already heard/played before? Granted some are remixes, but this has increased substantially for me the last few weeks. pretty bummed because i could usually count on spot...

Visitor

Anyone else noticed their discover weekly playing really recently playing songs already heard/played before? Granted some are remixes, but this has increased substantially for me the last few weeks. ...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't find my "Your Year in 2015" playlist

Spotify VersionTried on Spotify Web, Spotify Windows 10 app and also on the Android app. My Question or IssueI started using Spotify in 2015, but no matter how hard I look for it, I can only find my "Your Top Songs" playlists for the years 2016-2020,...

Regular

Spotify Version Tried on Spotify Web, Spotify Windows 10 app and also on the Android app.   My Question or Issue I started using Spotify in 2015, but no matter how hard I look for it, I can ...

CarlosE

Spotify Legend

1299 Views

1 replies

0 likes

  • 1299 Views
  • 1 replies
  • 0 likes

Playlist Cleared by Stranger

PlanPremiumCountryGermany Hey Guys,me and a Friend made a Spotify Playlist back in 2018 and put over 800 Songs in that Playlist over the last few years. This morning i woke up and looked into the Paylist and saw that nearly all Songs expect "Mask Off...

Newbie

Plan Premium Country Germany   Hey Guys, me and a Friend made a Spotify Playlist back in 2018 and put over 800 Songs in that Playlist over the last few years.  This morning i woke up...

AdamDamon

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Wellness has ads

On my Daily Wellness playlist today, there was a spoken part from the "Yoga Girl" or something like that. While the section was nice, it started with an advertisement. Can Spotify do more to filter out ads from spoken content for paid users?

Newbie

On my Daily Wellness playlist today, there was a spoken part from the "Yoga Girl" or something like that.   While the section was nice, it started with an advertisement.   Can Spotify d...

dowlerg

Visitor

889 Views

4 replies

6 likes

dailywellness
  • 889 Views
  • 4 replies
  • 6 likes

Superuser Contribution Unable to organise playlist with new update

PlanPremium CountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueHi, I’ve been having issues with organising my playlists since the newest interface update. What happens is that when I place my music in a specific order and then refre...

Visitor

Plan Premium  Country UK Device Desktop Operating System Windows 10   My Question or Issue Hi, I’ve been having issues with organising my playlists since the newest interface upda...

Novy

Moderator

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Can't sync Local Files

Hello,I'm using Spotify on my MacBook Pro early 2015 MacOS 1.1.56.595.g2d2da0de and on my iPhone 12 Pro iOS 14.4.2 using Spotify 8.6.18 I followed carefully Katerina's instructions here, but nothing seems to work. I tried reinstalling both apps (mac ...

Newbie

Hello, I'm using Spotify on my MacBook Pro early 2015 MacOS 1.1.56.595.g2d2da0de and on my iPhone 12 Pro iOS 14.4.2 using Spotify 8.6.18   I followed carefully Katerina's instructions he...

AeroZ

Composer

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes