Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 266131 Views
  • 87 replies
  • 87 likes
  • 266131 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • rolllex
  • Music Fan
  • 126771 Views
  • 218 replies
  • 43 likes
  • 126771 Views
  • 218 replies
  • 43 likes

Superuser Contribution Can't play specific playlist

I cannot play a specific playlist anymore. It is my granddaughter's favorite so I play it over and over for her. Does it max out if you play a specific list too much? Everyone else in the family can play it but it no longer works for me. PlanPremium ...

  • Newbie
  • I cannot play a specific playlist anymore. It is my granddaughter's favorite so I play it over and over for her. Does it max out if you play a specific list too much?  Everyone else in the famil...
  • Ivan
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Liked Song Unplayable

PlanFreeCountryUnited StatesDeviceAndroid, ChromebookOperating SystemAndroid 7.1.1, Toshiba Chromebook 2 My Question or IssueI was scrolling through my liked songs on the mobile app and I noticed that one of my songs was missing from my Liked Songs. ...

  • Visitor
  • Plan Free Country United States Device Android, Chromebook Operating System Android 7.1.1, Toshiba Chromebook 2   My Question or Issue I was scrolling through my liked songs on the mob...
  • AyuTheHuman
  • Composer
  • 332 Views
  • 1 replies
  • 1 likes
  • 332 Views
  • 1 replies
  • 1 likes

Superuser Contribution Majority of liked songs gone on all devices

Plan: PremiumCountry: United States Device: Macbook Pro, iPhone 7Operating System: macOS Catalina, iOS 14.4 This morning I was listening to music as usual and jamming to the new Sabaton song. I went to look through my liked songs for another song but...

  • Newbie
  • Plan: Premium Country: United States   Device: Macbook Pro, iPhone 7 Operating System: macOS Catalina, iOS 14.4   This morning I was listening to music as usual and jamming to the new...
  • Mihail
  • Spotify Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help importing from Google Music

I'm trying to import my library from Google Music, which is exported as both mp3's (for my purchased music) and also .csv files for each track I haven't purchased but which was in my library. The mp3's I uploaded to Spotify by adding a Local Source m...

  • Newbie
  • I'm trying to import my library from Google Music, which is exported as both mp3's (for my purchased music) and also .csv files for each track I haven't purchased but which was in my library.  ...
  • Mihail
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify mixed up my own playlist custom order

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueSpotify mixed up my playlist. Some tracks are where they were, and some are in different places in the playlist. I had already learned where each track was so I could turn it...

  • Regular
  • Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Spotify mixed up my playlist. Some tracks are where they were, and some are in different places in...
  • CarlosE
  • Moderator
  • 1581 Views
  • 9 replies
  • 0 likes
  • 1581 Views
  • 9 replies
  • 0 likes

Superuser Contribution Playlist Order in Library

PlanPremiumCountryGermany DeviceHuawei My Question or IssueI had all my playlists arranged into categories, all divided up nicely. I log on today and now I have no way of having a customised order! How can I change this back?

  • Music Fan
  • Plan Premium Country Germany  Device Huawei     My Question or Issue I had all my playlists arranged into categories, all divided up nicely. I log on today and now I have no w...
  • CarlosE
  • Moderator
  • 691 Views
  • 7 replies
  • 0 likes
  • 691 Views
  • 7 replies
  • 0 likes

[All Platforms][Playlists] Sort "Liked songs" playlist

We can sort other playlists, but not the "Liked Songs" playlist, and it would be nice if we could.

  • Casual Listener
  • We can sort other playlists, but not the "Liked Songs" playlist, and it would be nice if we could.
  • yoonnel
  • Composer
  • 415 Views
  • 1 replies
  • 2 likes
  • All Platforms
    Playlists
  • 415 Views
  • 1 replies
  • 2 likes

Superuser Contribution when trying to add song to playlist on spotify only a few of my playlists appear

PlanPremiumCountryAustralia DeviceAll devices. Samsung tablet, samsung phone and HP laptopOperating System My Question or IssueWhen trying to add song to playlist on Spotify only a few of my playlists appear. I have tried logging out of all devices, ...

  • Newbie
  • Plan Premium Country Australia   Device All devices.  Samsung tablet, samsung phone and HP laptop Operating System     My Question or Issue When trying to add song to p...
  • Ver
  • Spotify Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Lyrics problem

Help, please! I got so many weeks with this, can someone tell me why the lyrics reproduce not as smooth as before (video)? It jumps so quickly to the next line, it's annoying :'(

  • Newbie
  • Help, please! I got so many weeks with this, can someone tell me why the lyrics reproduce not as smooth as before (video)? It jumps so quickly to the next line, it's annoying :'(
  • 390 Views
  • 0 replies
  • 0 likes
  • Annoying Problems
    fast
    lyrics
  • 390 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs displaying in the wrong language

Hi, I listen to lots of Japanese songs and they display in katakana (japanese characters). I can't read Japanese. There were some times that I could access the song/artist in romaji (english letters) so I would rather have that. Is there an option or...

Screenshot_31.png Screenshot_32.png
  • Visitor
  • Hi, I listen to lots of Japanese songs and they display in katakana (japanese characters). I can't read Japanese. There were some times that I could access the song/artist in romaji (english letters)...
  • Ver
  • Spotify Legend
  • 4729 Views
  • 3 replies
  • 1 likes
  • 4729 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs/albums wont save

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10My Question or IssueWhen I click the heart to add a song or an album to my library it becomes deselected after a second. My library works fine on mobile.Here is a video of this happening:htt...

  • Newbie
  • Plan Premium Country USA Device Desktop Operating System Windows 10 My Question or Issue When I click the heart to add a song or an album to my library it becomes deselected after a second. ...
  • Ivan
  • Spotify Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your Library" shows "Recently played" instead of standard Music/Podcast options

PlanPremiumCountryCanadaDeviceLGOperating SystemAndroid My Question or IssueWhen I navigate to the "Your Library" tab it's displaying "Recently played" creators with filterable options for Playlists/Artists/Albums/Podcasts (screenshot attached as Iss...

  • Casual Listener
  • Plan Premium Country Canada Device LG Operating System Android   My Question or Issue When I navigate to the "Your Library" tab it's displaying "Recently played" creators with filterab...
  • Mihail
  • Spotify Legend
  • 665 Views
  • 5 replies
  • 0 likes
  • 665 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Repeat Rewind hasn't updated in ages

PlanPremiumCountryThe NetherlandsDevicePC's, PhonesOperating SystemWindows 10 and Android 10 My Question or IssueRepeat Rewind has last been updated in November 2019 while On Repeat updates every 3 days. I've already tried to resync and reinstall but...

  • Regular
  • Plan Premium Country The Netherlands Device PC's, Phones Operating System Windows 10 and Android 10   My Question or Issue Repeat Rewind has last been updated in November 2019 while On...
  • Berkers
  • Regular
  • 774 Views
  • 7 replies
  • 0 likes
  • 774 Views
  • 7 replies
  • 0 likes

Superuser Contribution All of my playlists dissapeared

PlanFreeCountryThe NetherlandsDevicePCOperating SystemWindows 10 My Question or IssueI switched over to Spotify yesterday and spent a lot of timing creating playlists and such but I woke up this morning started up my pc and all my playlists are gone....

  • Casual Listener
  • Plan Free Country The Netherlands Device PC Operating System Windows 10   My Question or Issue I switched over to Spotify yesterday and spent a lot of timing creating playlists and suc...
  • Elena
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Number of Artists Followed

PlanPremiumCountryItaly My Question or IssueHi everyone, I don't use liked song and liked album. I only follow artists and I would like to know what is the highest number of artists you can follow without losing data. This number is the same in all d...

  • Casual Listener
  •   Plan Premium Country Italy   My Question or Issue Hi everyone,  I don't use liked song and liked album. I only follow artists and I would like to know what is the highest num...
  • CarlosE
  • Moderator
  • 607 Views
  • 5 replies
  • 0 likes
  • 607 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify ads playing on Podcast, not integrated.

PlanPremiumCountryIrelandDevicePcOperating SystemWin10 My Question or IssueWhy am I getting ads from local stores on podcasts?These are not integrated into the podcast, nor are they on any other platform this podcast is on?I pay for premium, I DO NOT...

  • Newbie
  • Plan Premium Country Ireland Device Pc Operating System Win10   My Question or Issue Why am I getting ads from local stores on podcasts? These are not integrated into the podcast, nor...
  • Jeremy
  • Spotify Legend
  • 686 Views
  • 1 replies
  • 0 likes
  • Premium
  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily mixes change at wrong time

PlanPremiumCountryCurrently Germany Hi, I'm Martin.In last weeks I'm every day **bleep** off by my Spotify Premium.Before I go to work I like to open my app and download Daily mixes to my phone memory, so I can listen to my favourite music even in pl...

  • Newbie
  • Plan Premium Country Currently Germany   Hi, I'm Martin. In last weeks I'm every day **bleep** off by my Spotify Premium. Before I go to work I like to open my app and download Daily mi...
  • Alex
  • Spotify Legend
  • 1882 Views
  • 1 replies
  • 1 likes
  • 1882 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do you find all songs belonging to one genre for a specific year?

I have not been able to do this properly in Spotify. If someone knows the answer please help out.I want to get a listing (can be limited to a preset number) of all Rock songs for say 2019. How do I get that listing? Searching for "rock 2019" ends up ...

  • Newbie
  • I have not been able to do this properly in Spotify. If someone knows the answer please help out. I want to get a listing (can be limited to a preset number) of all Rock songs for say 2019. How do I...
  • Ver
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random Songs playing

PlanFreeCountryUKDeviceWeb player, downloaded on PC and phoneOperating SystemWindows 10, Iphone My Question or Issue Whenever I play a song about 10 - 20 seconds into playing it it'll skip to some random song with very few listens?? like I can't list...

  • Newbie
  • Plan Free Country UK Device Web player, downloaded on PC and phone Operating System Windows 10, Iphone   My Question or Issue   Whenever I play a song about 10 - 20 seconds into ...
  • Jeremy
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 1 likes
  • 323 Views
  • 1 replies
  • 1 likes

[Desktop][Other] Does Spotify intend to provide lossless streaming? If so, when?

Does Spotify intend to provide lossless streaming? If so, when, worst case? If not very soon I have to go elsewhere. I know this has been requested by many others for a long time now.

  • Visitor
  • Does Spotify intend to provide lossless streaming? If so, when, worst case? If not very soon I have to go elsewhere. I know this has been requested by many others for a long time now.
  • MattSuda
  • Spotify Star
  • 636 Views
  • 2 replies
  • 1 likes
  • Desktop
    Other
  • 636 Views
  • 2 replies
  • 1 likes