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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3102 Views
  • 49 replies
  • 2 likes
  • 3102 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • Tas13
  • Visitor
  • 10632 Views
  • 251 replies
  • 12 likes
  • 10632 Views
  • 251 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 816 Views
  • 1 replies
  • 0 likes
  • 816 Views
  • 1 replies
  • 0 likes

[Desktop][Playlists] Can't delete playlist - titled Loading

Hi,I have a Spotify issue and hope to get some help. I have a playlist that is reading in the playlist listing as "Loading." This is happening on Windows desktop app, Android app, and Kindle Fire app. I have tried to delete it, to unfollow it, but I ...

  • Casual Listener
  • Hi, I have a Spotify issue and hope to get some help.  I have a playlist that is reading in the playlist listing as "Loading."   This is happening on Windows desktop app, Android ap...
  • 360 Views
  • 0 replies
  • 0 likes
  • Desktop
    Playlists
  • 360 Views
  • 0 replies
  • 0 likes

Freeze and crash spotify

PlanPremiumCountryArgentinaDeviceMacbook airOperating SystemmacOS sierra When i try to change the playlist place my spotify freeze and crash.My Question or Issue

  • Newbie
  • Plan Premium Country Argentina Device Macbook air Operating System macOS sierra   When i try to change the playlist place my spotify freeze and crash. My Question or Issue  
  • Billy-J
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • Crash
    Freezing
    Playlist
  • 262 Views
  • 1 replies
  • 0 likes

Spotify adding songs that i already have at the top of my list cant sort by added now

started happening a few days ago adding songs already on my playlist to the top of it saying its been added a day ago but its been years or months since ive added that song king annoying

  • Visitor
  • started happening a few days ago adding songs already on my playlist to the top of it saying its been added a day ago but its been years or months since ive added that song king annoying
  • 523 Views
  • 0 replies
  • 0 likes
  • 523 Views
  • 0 replies
  • 0 likes

My Spotify Decade Wrapped banner didn't appear

My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, music and all of those things. And there's no e-mail ab...

Screenshot_20191208-134857.png Screenshot_20191208-134907.png
  • Visitor
  • My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, musi...
  • 1358 Views
  • 0 replies
  • 0 likes
  • Troubleshooting
    Wrapped 2019
  • 1358 Views
  • 0 replies
  • 0 likes

Wrapped Missing 2019

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueMy Wrapped doesn't give me any statistics and just skips to a screen showing my past years' playlists. The url changes to "https://open.spotify.com/genre/2019-page?ineligib...

  • Casual Listener
  • Plan Free Country USA Device Desktop Operating System Windows 10   My Question or Issue My Wrapped doesn't give me any statistics and just skips to a screen showing my past years' play...
  • IguanaSetup
  • Community Legend
  • 2220 Views
  • 3 replies
  • 1 likes
  • 2220 Views
  • 3 replies
  • 1 likes

Why Spotify keeps giving me suggested tracks even tho in my playlist there are more than 15 songs?

PlanFreeCountryItalyDeviceiPhone 8Operating SystemiOS 10My Question or IssueEven tho in my playlist there are more than 15 songs after a while Spotify starts giving me many suggested tracks

  • Visitor
  • Plan Free Country Italy Device iPhone 8 Operating System iOS 10 My Question or Issue Even tho in my playlist there are more than 15 songs after a while Spotify starts giving me many sugges...
  • 570 Views
  • 0 replies
  • 0 likes
  • 570 Views
  • 0 replies
  • 0 likes

No album covers for local files

PlanPremiumDeviceMacBook ProOperating SystemMacOS Mojave 10.14.5 Most of the local files I have uploaded have had cover photos but I just tried to upload another and it did not. I tried scaling the image size down to 300x300 and also uploading the sa...

  • Newbie
  • Plan Premium Device MacBook Pro Operating System MacOS Mojave 10.14.5   Most of the local files I have uploaded have had cover photos but I just tried to upload another and it did not. I ...
  • AeroZ
  • Composer
  • 585 Views
  • 4 replies
  • 0 likes
  • Album Cover
    local files
  • 585 Views
  • 4 replies
  • 0 likes

Podcast subscription

Plan PremiumCountry FranceDevice Desktop pcOperating System Linux/FedoraMy Question or IssueI recently started to listen to some podcast, and subscribed to some of them, thinking I would like to listen them again later. Now, curiously, it seems my li...

  • Newbie
  • Plan Premium Country France Device  Desktop pc Operating System  Linux/Fedora My Question or Issue I recently started to listen to some podcast, and subscribed to some of them, th...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

I can’t access my favorite tracks in the application on the computer

PlanPremiumDevice(Macbook Pro 2017)Operating System(MacOS Cataline)App version - 1.1.21.1654.g282a2807 I can’t access my favorite tracks on the computer. I have about 400 tracks and everything is fine on the phone and in the browser. But nothing is s...

  • Newbie
  • Plan Premium Device (Macbook Pro 2017) Operating System (MacOS Cataline) App version - 1.1.21.1654.g282a2807   I can’t access my favorite tracks on the computer. I have about 400 tr...
  • 374 Views
  • 0 replies
  • 2 likes
  • 374 Views
  • 0 replies
  • 2 likes

Saved Song

PlanPremiumCountryUSADevice(iPhone xR, Windows 10)Operating System(iOS, Windows 10,etc.) My Question or IssueAll of the songs from local files that I saved, there is now no way for me to unsave them. I used to be able to do it on my phone by swiping ...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone xR, Windows 10) Operating System (iOS, Windows 10,etc.)   My Question or Issue All of the songs from local files that I saved, there is now no w...
  • AeroZ
  • Composer
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

"I don't like this artist" mechanics in Discovery Weekly

When I select "I don't like this artist" for an artist in the Discovery Weekly does it affect the possibility of other similar artists' appearing in Discovery Weekly in the future or does it affect only that particular artist? I normally browse throu...

  • Casual Listener
  • When I select "I don't like this artist" for an artist in the Discovery Weekly does it affect the possibility of other similar artists' appearing in Discovery Weekly in the future or does it affect o...
  • 521 Views
  • 0 replies
  • 1 likes
  • 521 Views
  • 0 replies
  • 1 likes

Solved!! Music

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

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  • Regular
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • Hookboy5568
  • Regular
  • 515 Views
  • 2 replies
  • 0 likes
  • Hookboy G
  • 515 Views
  • 2 replies
  • 0 likes

Best of the Decade for you playlist disappeared

PlanFreeCountryIrelandDevice(Huawei P20, HP Pavilion)Operating System(Android Pie, Ubuntu) My Question or IssueI first looked at the 2019 wrapped at 8am GMT on the day it was released and I saw my 2019 playlist as well as my Best of The Decade For Yo...

  • Casual Listener
  • Plan Free Country Ireland Device (Huawei P20, HP Pavilion) Operating System (Android Pie, Ubuntu)   My Question or Issue I first looked at the 2019 wrapped at 8am GMT on the day it was...
  • 199 Views
  • 0 replies
  • 2 likes
  • 199 Views
  • 0 replies
  • 2 likes

Account deactivated?

PlanPremium Family memberCountryNetherlandsDeviceOneplus 5TOperating SystemAndroid My Question or IssueSo I got an email today from support@adheaps that apperantly my spotify account got deactivated dueo to a failed payment. When I log in to spotify ...

  • Newbie
  • Plan Premium Family member Country Netherlands Device Oneplus 5T Operating System Android   My Question or Issue So I got an email today from support@adheaps  that apperantly...
  • Em77
  • Visitor
  • 1036 Views
  • 2 replies
  • 0 likes
  • 1036 Views
  • 2 replies
  • 0 likes

Musics syncs in Windows app and Android app

PlanPremiumCountryBrazilDeviceAndroid 9.0 Operating SystemWindows 10 My Question or IssueI'm having trouble with my songs on "Cantadas Musicas". In android I add a song to my library, but on the computer (Windows 10) this song does not appear. It's l...

  • Newbie
  • Plan Premium Country Brazil Device Android 9.0  Operating System Windows 10   My Question or Issue I'm having trouble with my songs on "Cantadas Musicas". In android I add a song...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Locking a playlist so it won't shuffle

My Question or IssueI use the shuffle feature whe I listen to the majority of my playlists. But there are a few (for example classical and show tunes) that should be heard in a sequence defined in the original album release. But I often forget to can...

  • Regular
  • My Question or Issue I use the shuffle feature whe I listen to the majority of my playlists. But there are a few (for example classical and show tunes) that should be heard in a sequence defined in ...
  • 401 Views
  • 0 replies
  • 0 likes
  • Playlist
    shuffle
  • 401 Views
  • 0 replies
  • 0 likes

Having trouble with Wrapped email

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use Spotify Free on a Windows PC (Windows 10 Home, 64-bit, Version 1909, Build 18363.476). ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use S...
  • mj88325
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Wrapped playlist of the decade has gone. Where?

Hello all, I'm just wondering where my wrapped playlist of the decade has gone? I am a premium member on an android phone. Any support would be great, would really like to listen to it. Kind regards, Skelly

  • Casual Listener
  • Hello all,   I'm just wondering where my wrapped playlist of the decade has gone?    I am a premium member on an android phone.    Any support would be great, would rea...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Stop downloading

PlanPremiumCountryUSA DeviceGalaxy S8 activeOperating SystemAndroid P My Question or IssueNo matter what I do those 3 playlists start automatically downloading. I've tried cancelling the download with the download slide at the playlist menu and throu...

Screenshot_20191202-095535_Spotify.jpg
  • Visitor
  • Plan Premium Country USA   Device Galaxy S8 active Operating System Android P   My Question or Issue No matter what I do those 3 playlists start automatically downloading. I've t...
  • MichaelJerzak
  • Composer
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes

Why does Spotify hate users organizing their music in playlists?

What does Spotify think about its users?They removed now "Multiple Select" as well as "Add Album to playlist" on mobile devices. This way it is not possible on mobile anymore to organize playlists (and albums in playlists). Folders are also only hand...

  • Regular
  • What does Spotify think about its users? They removed now "Multiple Select" as well as "Add Album to playlist" on mobile devices. This way it is not possible on mobile anymore to organize playlists ...
  • blakekhodges
  • Regular
  • 3052 Views
  • 3 replies
  • 12 likes
  • Playlists
    UI
    UX
  • 3052 Views
  • 3 replies
  • 12 likes