Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54627 Views
  • 59 replies
  • 61 likes
  • 54627 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24213 Views
  • 44 replies
  • 28 likes
  • 24213 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120658 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120658 Views
  • 62 replies
  • 48 likes

Superuser Contribution Lost all my Liked Song and Downloaded Song in all Platform (PC, Web Player, and Android Player

PlanPremiumCountryIndonesiaDeviceSamsung A70, PCOperating SystemAndroid 10, Windows 10, Chrome My Question or IssueAll my liked song and downloaded song from PC, Web Player, and Android has lost and completely fresh starting from new one. I have alre...

  • Newbie
  • Plan Premium Country Indonesia Device Samsung A70, PC Operating System Android 10, Windows 10, Chrome   My Question or Issue All my liked song and downloaded song from PC, Web Player, ...
  • Mario
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Artist page] Can't open certain artist page from all devices

PlanPremiumCountryRussiaDevice(Xiaomi Redmi 5, HP Probook 2020)Operating System(Android 9, Linux Google Chrome) My Question or IssueCan't open Mauris Ravel's page either from the Spotify Android app or web player in Google Chrome. Other artist's page...

  • Visitor
  • Plan Premium Country Russia Device (Xiaomi Redmi 5, HP Probook 2020) Operating System (Android 9, Linux Google Chrome)   My Question or Issue Can't open Mauris Ravel's page either from...
  • Elena
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist's image is outdated on search results

PlanPremiumCountryRussia Operating SystemWeb, Android, Windows, MacOS My Question or IssueI have a public playlist. I've changed its image 2 times, and I see that it's changed if I open this playlist's page. But on the search results, when I search t...

  • Casual Listener
  • Plan Premium Country Russia   Operating System Web, Android, Windows, MacOS   My Question or Issue I have a public playlist. I've changed its image 2 times, and I see that it's c...
  • Alex
  • Spotify Legend
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffle not working

PlanFreeCountryUSADeviceAndoid Moto G6, Chrome Browser Web PlayerOperating SystemAndroid, Windows My Question or IssueI have an on-going issue where when I play my library with shuffle turned on it will only play a small fraction of the songs over an...

  • Regular
  • Plan Free Country USA Device Andoid Moto G6, Chrome Browser Web Player Operating System Android, Windows   My Question or Issue I have an on-going issue where when I play my library wi...
  • Ivan
  • Spotify Legend
  • 1655 Views
  • 3 replies
  • 0 likes
  • shuffle
  • 1655 Views
  • 3 replies
  • 0 likes

Superuser Contribution What happened to 'various artists'?

ne of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryMexicoDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc...

  • Newbie
  • ne of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Mexico Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...
  • Mihail
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle

When I go to my workshop I tell google to play my playlist on spotify. I want only my playlists (they contain individual tracks) to default to shuffle. When I ask google to play an album I do not want shuffle. I would appreciate some help here in con...

  • Casual Listener
  • When I go to my workshop I tell google to play my playlist on spotify. I want only my playlists (they contain individual tracks) to default to shuffle. When I ask google to play an album I do not&nbs...
  • Elena
  • Moderator
  • 423 Views
  • 5 replies
  • 0 likes
  • 423 Views
  • 5 replies
  • 0 likes

Superuser Contribution New Released albums worldwide or from artists you follow.

Plan: Premium Device: (iPhone 8, Macbook Pro)Europe Spotify My Question or Issue - New Released albums worldwide obtion or country of your choice.- New released album from artists you follow I've seen people ask for this option and we're still in it....

  • Newbie
  • Plan: Premium Device: (iPhone 8, Macbook Pro) Europe Spotify   My Question or Issue   - New Released albums worldwide obtion or country of your choice. - New released a...
  • Mihail
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to block a song from being added to a song radio?

My Question or IssueHello,I've enjoyed listening to song radios recently, but there's one song (Genghis Khan by Miike Snow, if it matters) that keeps popping up on my radios. I dislike the song enough that just skipping it every time gets pretty old....

  • Newbie
  • My Question or Issue Hello, I've enjoyed listening to song radios recently, but there's one song (Genghis Khan by Miike Snow, if it matters) that keeps popping up on my radios. I dislike the song e...
  • Mihail
  • Spotify Legend
  • 500 Views
  • 1 replies
  • 1 likes
  • 500 Views
  • 1 replies
  • 1 likes

Superuser Contribution can’t find “discover weekly”

PlanPremiumCountryRussiaDeviceiPhone 11, MacBook pro 17Operating SystemIOS 13.6, MacOs CatalinaMy Question or IssueBeen using Spotify for more than 2-3 weeks and there is still no dicover weekly. Some of my friends have it, but I don’t, but we starte...

  • Visitor
  •   Plan Premium Country Russia Device iPhone 11, MacBook pro 17 Operating System IOS 13.6, MacOs Catalina My Question or Issue Been using Spotify for more than 2-3 weeks and there is st...
  • Ivan
  • Spotify Legend
  • 20737 Views
  • 2 replies
  • 0 likes
  • 20737 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lost “liked songs”

PlanPremiumCountryCanada DeviceiPhone XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI went to go view my “liked songs”, I had 400+ and now it says I only have 30. Then when I go to like songs that were there before, it...

  • Visitor
  •   Plan Premium Country Canada    Device iPhone XR Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I went to go view my “liked song...
  • Ivan
  • Spotify Legend
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not skipping in playlist, then goes back to a so g

PlanFree/PremiumCountryaustralia Device(Iphone 11)Operating System(iOS 13.6.0) My Question or IssueIn my playlist I made, I can’t skip songs, then if I choose a song it starts playing then skips back to the song it was on. It worked fine yesterday.

  • Visitor
  • Plan Free/Premium Country australia   Device (Iphone 11) Operating System (iOS 13.6.0)   My Question or Issue In my playlist I made, I can’t skip songs, then if I choose a song i...
  • Ivan
  • Spotify Legend
  • 1147 Views
  • 2 replies
  • 0 likes
  • 1147 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why do random Non-playlist songs play in my premium playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist list and folders syncs incorrectly to desktop and phone app

PlanPremiumCountryUSDeviceChromebook (Pixelbook Go)iPhone 6sDell XPS 13 (2019)Operating SystemChromeOSiOS 13.6Debian 10 My Question or IssueI reorganized my playlists on the web player on my chromebook. When I went to the web player on my Dell XPS, t...

  • Visitor
  •   Plan Premium Country US Device Chromebook (Pixelbook Go) iPhone 6s Dell XPS 13 (2019) Operating System ChromeOS iOS 13.6 Debian 10   My Question or Issue I reorganized my p...
  • Ivan
  • Spotify Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to continiue from last leastned song in playlist? NOT from start

PlanPremiumCountryRussiaDeviceAllOperating SystemAll My Question or IssueHI. I have playlist with 4500 tracks. I want to listen to the tracks each one once. How i see it, for example:i open playlist, listen tracks from 1 to 78... Close app or open ap...

  • Casual Listener
  • Plan Premium Country Russia Device All Operating System All   My Question or Issue HI. I have playlist with 4500 tracks. I want to listen to the tracks each one once.  How i see ...
  • Ivan
  • Spotify Legend
  • 551 Views
  • 3 replies
  • 0 likes
  • continiue from last listened song
  • 551 Views
  • 3 replies
  • 0 likes

Superuser Contribution Once I've created a song/album radio I can't follow it?

PlanPremiumCountryUKDeviceiPhone 7, Samsung Galaxy S6, WebplayerOperating SystemLatest for all applicable My Question or IssueOnce I've created a song or album radio with the three dot button, there's no option to add or favourite or whatever the rad...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 7, Samsung Galaxy S6, Webplayer Operating System Latest for all applicable   My Question or Issue Once I've created a song or album radio with the...
  • Alex
  • Spotify Legend
  • 542 Views
  • 4 replies
  • 0 likes
  • 542 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Android] Albums won't load in offline mode

PlanPremiumCountryRussiaDeviceRedmi Note 8 ProOperating SystemAndroid 10 Well, the issue is in the title. When I try to open any album I was not listening to while I was online, it just says that 'something went wrong'. I've seen some guys on Reddit ...

  • Casual Listener
  • Plan Premium Country Russia Device Redmi Note 8 Pro Operating System Android 10   Well, the issue is in the title. When I try to open any album I was not listening to while I was online...
  • Alex
  • Spotify Legend
  • 2351 Views
  • 5 replies
  • 0 likes
  • 2351 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't Find My Deleted Playlists

PlanPremiumCountryTurkeyDevice(Xiaomi Mi Note 10, Acer Aspire 7)Operating System(Android 10, Windows 10) My Question or IssueI recovered my deleted playlists about 6 months ago but when I deleted them again they are completely gone. I can't see my de...

  • Casual Listener
  • Plan Premium Country Turkey Device (Xiaomi Mi Note 10, Acer Aspire 7) Operating System (Android 10, Windows 10)   My Question or Issue I recovered my deleted playlists about 6 months a...
  • Mihail
  • Spotify Legend
  • 379 Views
  • 3 replies
  • 1 likes
  • 379 Views
  • 3 replies
  • 1 likes

Superuser Contribution I added a local song to my favourite songs, but now I can't delete it

PlanPremiumCountryItalyDevicePCOperating SystemWindows 10 build 2004 My Question or IssueHello, I'm having an issue with my favorite songs.Some time ago, I added a local file to my favorite song list, but now I want to remove it.The problem is that w...

  • Casual Listener
  • Plan Premium Country Italy Device PC Operating System Windows 10 build 2004   My Question or Issue Hello, I'm having an issue with my favorite songs. Some time ago, I added a local fi...
  • Mihail
  • Spotify Legend
  • 530 Views
  • 5 replies
  • 0 likes
  • 530 Views
  • 5 replies
  • 0 likes

Superuser Contribution One year later, and yes: This UI is complete trash. Prime example of fixing what isn't broken.

I don't know who or where this UI overhaul came from last year. I thought maybe I'd get used to it and become happy with it. The complete opposite is true. I save an album, and somehow this isn't added to my liked songs BY DESIGN? What the ever-lovin...

  • Casual Listener
  • I don't know who or where this UI overhaul came from last year. I thought maybe I'd get used to it and become happy with it. The complete opposite is true. I save an album, and somehow this isn't add...
  • Mihail
  • Spotify Legend
  • 607 Views
  • 3 replies
  • 2 likes
  • 607 Views
  • 3 replies
  • 2 likes

Superuser Contribution Playlist song limit

https://open.spotify.com/playlist/7lKiAkTtGchxoIpMOxL0wZ?si=QPkX4JEdTzOCca144h2NVgFound this playlist that has more than 10k songs. Is there finally some sort of workaround for the ridiculous 10k limit?

  • Casual Listener
  • https://open.spotify.com/playlist/7lKiAkTtGchxoIpMOxL0wZ?si=QPkX4JEdTzOCca144h2NVg Found this playlist that has more than 10k songs. Is there finally some sort of workaround for the ridiculous 10k...
  • Mihail
  • Spotify Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes