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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301870 Views

96 replies

91 likes

  • 301870 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164900 Views

237 replies

44 likes

  • 164900 Views
  • 237 replies
  • 44 likes

I am unable to play liked songs

PlanPremiumCountryUKDevice(iPhone 10, PC and LG TV appOperating System My Question or IssueI am unable to play my liked songs across any of my devices. I have over 14,000 in there, but I understood Liked songs is unlimited

Newbie

Plan Premium Country UK Device (iPhone 10, PC and LG TV app Operating System   My Question or Issue I am unable to play my liked songs across any of my devices. I have over 14,000 in th...

Billy-J

Spotify Star

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Playlist

How many tracks can I add to the playlist?

Casual Listener

How many tracks can I add to the playlist?

user-removed

Not applicable

477 Views

3 replies

1 likes

  • 477 Views
  • 3 replies
  • 1 likes

Tracks don't work

Why can't my friends listen to my added tracks in my playlist, and I can't listen to them on my computer, but I can't on my phone

Visitor

Why can't my friends listen to my added tracks in my playlist, and I can't listen to them on my computer, but I can't on my phone

PDrew619

Casual Listener

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Artists not saving on desktop app

PlanFreeDevicePCOperating SystemWindows 10My Question or IssueWhenever I follow an artist on the desktop app it saves to my artists library, but it doesn't sync up with the mobile app or the web player, and if I restart the app the artist is removed ...

Visitor

  Plan Free Device PC Operating System Windows 10 My Question or Issue Whenever I follow an artist on the desktop app it saves to my artists library, but it doesn't sync up with the mobi...

Eni

Moderator

2250 Views

5 replies

0 likes

  • 2250 Views
  • 5 replies
  • 0 likes

Superuser Contribution playlist dissapeared

PlanPremiumCountry DeviceSamsung Galaxy A71, Windows PVOperating SystemAndroid, Windows 10 My Question or Issueissue is that i had a playlist called "Outlaw" without " created by al0177 that had bunch of songs by Free Flow Flava and NKHO and many oth...

Casual Listener

  Plan Premium Country   Device Samsung Galaxy A71, Windows PV Operating System Android, Windows 10   My Question or Issue issue is that i had a playlist called "Outlaw" wit...

Alex

Spotify Legend

542 Views

4 replies

0 likes

  • 542 Views
  • 4 replies
  • 0 likes

Superuser Contribution How finishing songs and/or switching playlists influences recommendations

PlanPremiumCountryNetherlandsDeviceiPhone, MacBook My Question or IssueI know skipping before 30 seconds counts as a 'thumbs down'. But I was wondering (in order to further optimise recommendations):- Is skipping before 30 seconds the same as playing...

Music Fan

Plan Premium Country Netherlands Device iPhone, MacBook   My Question or Issue I know skipping before 30 seconds counts as a 'thumbs down'. But I was wondering (in order to further optim...

red_robin

Music Fan

878 Views

2 replies

0 likes

  • 878 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist (library) issue.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI created this account years ago in high school and came back years later to discover the one...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I ...

Jeremy

Spotify Legend

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot play or delete unplayable song

PlanPremiumCountryGermanyDeviceiPhone 12 and desktopOperating SystemiOS 14, Windows 10 My Question or IssueHi guys, basically I added a song from my local files, and I, later on, deleted the file sitting on my desktop. I also removed it from my local...

Casual Listener

Plan Premium Country Germany Device iPhone 12 and desktop Operating System iOS 14, Windows 10   My Question or Issue Hi guys, basically I added a song from my local files, and I, later...

Jeremy

Spotify Legend

1802 Views

3 replies

0 likes

  • 1802 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlist

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10My Question or IssueI Want to Remove This Place But I Cant Find. Please Help Me.

Casual Listener

Plan Premium Country Turkey Device PC Operating System Windows 10 My Question or Issue I Want to Remove This Place But I Cant Find. Please Help Me.    

Novy

Moderator

1094 Views

5 replies

0 likes

  • 1094 Views
  • 5 replies
  • 0 likes

Cant Turn A Playlist Public

Hi I cant turn a playlist public, each time it just seems to fail I tried deleting all songs - didnt workI tried deleting and recovering the playlist - didnt workI tried making it a collaborative playlist, then back to non-collab, to then go back to ...

Roadie

Hi    I cant turn a playlist public, each time it just seems to fail   I tried deleting all songs - didnt work I tried deleting and recovering the playlist - didnt work I tried m...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium playlist cant add a songs

PlanPremiumCountry Devicandroid...samsung galaxy 10+ My Question or IssueWhen I had a free account I had certain songs I could listen too but when I tried to add them to my playlist it said that it was a premium action and I needed to upgrade. So I u...

Visitor

  Plan Premium Country   Devic android...samsung galaxy 10+   My Question or Issue When I had a free account I had certain songs I could listen too but when I tried to add the...

Jeremy

Spotify Legend

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 2021 - how do we clear Recently Played songs from our history?

PlanPremiumCountryNew ZealandDevice(Desktop, Samsung 8+)Operating System(Android Q, Windows 10) My Question or IssueI feel as this isn't being addressed anymore. My husband just installed Google Home across the house and linked my Spotify account wit...

Casual Listener

Plan Premium Country New Zealand Device (Desktop, Samsung 8+) Operating System (Android Q, Windows 10)   My Question or Issue I feel as this isn't being addressed anymore. My husb...

zackdumbass

Newbie

95978 Views

7 replies

136 likes

history
Recentlyplayed
  • 95978 Views
  • 7 replies
  • 136 likes

[All Platforms][Playlists] Playlist Folders

I have 50+ playlists which makes scrolling to find a specific one tedious sometimes. Searching is okay, but I would love to be able to make folders (for instance, I have maybe 8 playlists for Taylor Swift that could be grouped). The folders could jus...

Visitor

I have 50+ playlists which makes scrolling to find a specific one tedious sometimes. Searching is okay, but I would love to be able to make folders (for instance, I have maybe 8 playlists for Taylor ...

Hubo

Community Legend

552 Views

1 replies

3 likes

All Platforms
Playlists
  • 552 Views
  • 1 replies
  • 3 likes

Superuser Contribution New downloads stuck on waiting to download

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemIDKMy Question or IssueI have over 9k songs downloaded, I was in the process of downloading more when I noticed that all of the new songs I tried to download are stuck on waiting to download....

Visitor

Plan Premium Country USA Device Samsung Galaxy 9 Operating System IDK My Question or Issue I have over 9k songs downloaded, I was in the process of downloading more when I noticed that all o...

Mihail

Spotify Legend

765 Views

3 replies

0 likes

  • 765 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unplayable Tracks in Saved Album

PlanPremiumCountryHong KongDevice(Samsung Galaxy Note 10 Plus)Operating System(Android 10) My Question or IssueI've saved several artists and several albums under various artists in my library and have enjoyed listening to their tracks over the past ...

Newbie

Plan Premium Country Hong Kong Device (Samsung Galaxy Note 10 Plus) Operating System (Android 10)   My Question or Issue I've saved several artists and several albums under various art...

Eni

Moderator

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Please put the Fullscreen Album art feature back!

In a recent update, Spotify removed the feature which allowed the user to display the album artwork of whatever was playing full screen. The button was in the far bottom right hand corner. PLEASE return this feature, it was awesome and there's litera...

Visitor

In a recent update, Spotify removed the feature which allowed the user to display the album artwork of whatever was playing full screen. The button was in the far bottom right hand corner. PLEASE ret...

mwsb

Casual Listener

1005 Views

2 replies

5 likes

  • 1005 Views
  • 2 replies
  • 5 likes

Superuser Contribution Alexa won't play podcast playlist

PlanFreeCountryUSADevicePixel 3 / EchoOperating SystemAndroid 11 My Question or IssueIf I create a Spotify playlist and fill it with music, I can play it through my Echo devices. If I remove the music and add podcast episodes, it becomes undiscoverab...

Visitor

Plan Free Country USA Device Pixel 3 / Echo Operating System Android 11   My Question or Issue If I create a Spotify playlist and fill it with music, I can play it through my Echo devi...

Vasil

Moderator

2855 Views

3 replies

2 likes

  • 2855 Views
  • 3 replies
  • 2 likes

Superuser Contribution Saved artist not showing in tab

PlanPremiumCountryUnited States DeviceiPhone xsmax Operating SystemiOS My Question or IssueThis is very frustrating. I have years and years of saved artist and this is how I browse my music. I don’t save by song, I save by artist. To my displeasure, ...

Visitor

Plan Premium Country United States  Device iPhone xsmax  Operating System iOS    My Question or Issue This is very frustrating. I have years and years of saved artist an...

Jeremy

Spotify Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 1000+ songs in a playlist disappeared

Plan: PremiumCountry: USA DeviceAll - MacBook Pro desktop app, Samsung Galaxy Z Flip My Question or IssueI have a playlist called All Songs in which I put all my liked songs + many more because I like to be able to custom sort it. It had 1500 songs i...

Regular

Plan: Premium Country: USA   Device All - MacBook Pro desktop app, Samsung Galaxy Z Flip   My Question or Issue I have a playlist called All Songs in which I put all my liked so...

sharms27

Regular

3017 Views

8 replies

0 likes

bug
deleted
disappeared
  • 3017 Views
  • 8 replies
  • 0 likes