Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 76361 Views
  • 61 replies
  • 67 likes
  • 76361 Views
  • 61 replies
  • 67 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • hazeyp
  • Newbie
  • 39819 Views
  • 58 replies
  • 30 likes
  • 39819 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 134716 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 134716 Views
  • 62 replies
  • 48 likes

Superuser Contribution Most of my albums have been erased

Free/Premium : PremiumCountry : France Device : Galaxy J5Operating System : Android 9 My Question or Issue :Almost all my saved albums have been erased from my library. Since i did a full cleaning by deleting and re-downloading everything few days ag...

  • Casual Listener
  • Free/Premium : Premium Country : France   Device : Galaxy J5 Operating System : Android 9   My Question or Issue : Almost all my saved albums have been erased from my library. Since ...
  • Alex
  • Spotify Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs dissapeared from my playlist

PlanPremium DeviceSamsung Note 5 So the problem is I had 1 big playlist I put most of my liked songs. There was like almost 800 song in that playlist and the other day when I opened the app there was only 45 were left, which means close to 750 song w...

  • Casual Listener
  •   Plan Premium     Device Samsung Note 5   So the problem is I had 1 big playlist I put most of my liked songs. There was like almost 800 song in that playlist and the oth...
  • Jeremy
  • Spotify Legend
  • 425 Views
  • 5 replies
  • 0 likes
  • 425 Views
  • 5 replies
  • 0 likes

Superuser Contribution Same problem

I wrote to you guys a while ago about my downloaded songs skipping. I was told two things, check for updates and uninstall and reinstall the app. And guess what, that's what I did, I worked for a couple of weeks but now it's just doing the same thing...

  • Casual Listener
  • I wrote to you guys a while ago about my downloaded songs skipping. I was told two things, check for updates and uninstall and reinstall the app. And guess what, that's what I did, I worked for a cou...
  • Ver
  • Spotify Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs tab

Device(iPhone7)Operating System(iOS ) My Question or IssueI cannot find a songs tab on my phone, only full albums or playlists. But I'm looking for downloaded songs to delete them....And where can I find all downloaded single songs including those in...

  • Casual Listener
  •   Device (iPhone7) Operating System (iOS )   My Question or Issue I cannot find a songs tab on my phone, only full albums or playlists. But I'm looking for downloaded songs to delete...
  • Mihail
  • Spotify Legend
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

Superuser Contribution Disabling stories or podcasts

I don't listen to podcasts, I've listen to maybe 2 hours in my life, not on Spotify yet they are all over my homepage. Id say 3 or 4 out of 10 categories(I.e. Favorite music, nostalgia music ect.) are all about pod casts that I give zero **bleep**s a...

  • Casual Listener
  • I don't listen to podcasts, I've listen to maybe 2 hours in my life, not on Spotify yet they are all over my homepage. Id say 3 or 4 out of 10 categories(I.e. Favorite music, nostalgia music ect.) ar...
  • Jeremy
  • Spotify Legend
  • 937 Views
  • 2 replies
  • 3 likes
  • 937 Views
  • 2 replies
  • 3 likes

Superuser Contribution Importing playlists to albums

PlanPremiumCountry DevicePCOperating SystemWin10 My Question or IssueI have always used Spotify playlists as my album lists (by adding new album as new playlist). Now I have hundreds of playlists but only a few albums. Is there a way to convert a pla...

  • Newbie
  •   Plan Premium Country   Device PC Operating System Win10   My Question or Issue I have always used Spotify playlists as my album lists (by adding new album as new playlist)...
  • Jeremy
  • Spotify Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms][Playlists] Autoplay - Exclude songs from parent playlist.

For a few days already, including the day of this feedback's creation date, i face really uncomfortable situation.I have my 'Best of the Best' playlist with many songs. To fill up more to that playlist i use Autoplay\Continious play which offers good...

  • Music Fan
  • For a few days already, including the day of this feedback's creation date, i face really uncomfortable situation. I have my 'Best of the Best' playlist with many songs. To fill up more to that pl...
  • Alex
  • Spotify Legend
  • 446 Views
  • 7 replies
  • 0 likes
  • All Platforms
    Playlists
  • 446 Views
  • 7 replies
  • 0 likes

Superuser Contribution Next Song Skipped

PlanPremiumCountry DeviceSamsung Galaxy 8+Operating SystemAndroid 9 My Question or IssueFor the past few months, after pausing a song, when I go back later to play, the next song in the playlist is skipped. Anyone else encountering this same issue an...

  • Visitor
  • Plan Premium Country   Device Samsung Galaxy 8+ Operating System Android 9   My Question or Issue For the past few months, after pausing a song, when I go back later to play, the ...
  • Ivan
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs disappeared after reinstall

PlanPremium Operating SystemWindows My Question or IssueI reinstalled the desktop app in attempt to fix some problems. Now a big percentage of my liked songs are gone on the desktop app. When logged in in browser, the songs are there. Did a second cl...

  • Newbie
  •   Plan Premium   Operating System Windows   My Question or Issue I reinstalled the desktop app in attempt to fix some problems. Now a big percentage of my liked songs are gone ...
  • Ivan
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Archivos locales en iPhone

Hola, hoy me empezó a andar mal la conexión entre los archivos locales disponibles en mi computadora con mi iPhone. Hasta hoy nunca tuve problema, podía escuchar las canciones que había descargado sin problema pero hoy de repente desaparecieron y ya ...

  • Casual Listener
  • Hola, hoy me empezó a andar mal la conexión entre los archivos locales disponibles en mi computadora con mi iPhone. Hasta hoy nunca tuve problema, podía escuchar las canciones que había descargado si...
  • Ver
  • Spotify Legend
  • 599 Views
  • 1 replies
  • 0 likes
  • 599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Followed Artist Troubleshooting

Plan:PremiumCountry:United StatesDevice:iPhoneXROperating System:iOS 14.0.1 My Question or IssueHi y’all,Hoping someone on here knows what the issue is or has had a similar situation with their account. Recently a bunch of the artists I follow aren’t...

  • Casual Listener
  • Plan: Premium Country: United States Device: iPhoneXR Operating System: iOS 14.0.1     My Question or Issue Hi y’all, Hoping someone on here knows what the issue is or has had a...
  • Jeremy
  • Spotify Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • artist
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issues with local files sync

OS: Windows 10 (PC) / IOS 13.7 (iPhone)Spotify Version: 8.5.80.1178 on iPhone, freshly downloaded on PCSpotify Subscription: Premium I can't get local files sync to work. I have successfully made a playable playlist with my local files on my PC, but ...

  • Visitor
  • OS: Windows 10 (PC) / IOS 13.7 (iPhone) Spotify Version: 8.5.80.1178 on iPhone, freshly downloaded on PC Spotify Subscription: Premium   I can't get local files sync to work. I have successf...
  • Jeremy
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Sharing local files between computers

Plan: PremiumCountry: USDevice: MacBook ProOperating System: Mac OS I have my local files stored on a MacBookPro (MBP). I would like them to play on another MBP and on an iPhone. This works fine for the iPhone, but not for the MBP, where the local fi...

  • Gig Goer
  •   Plan: Premium Country: US Device: MacBook Pro Operating System: Mac OS   I have my local files stored on a MacBookPro (MBP). I would like them to play on another MBP and on an ...
  • AeroZ
  • Composer
  • 400 Views
  • 3 replies
  • 0 likes
  • local files
    macbook pro
  • 400 Views
  • 3 replies
  • 0 likes

Artist liked songs playlist shows songs NOT liked

PlanPremiumCountrySweden DeviceiPhone 8Operating SystemiOS 14.1 My Question or IssueOn top of every artists page there is a link to show/play the liked songs of that artist. Very handy function. However, this playlist shows songs that are NOT liked. ...

  • Visitor
  • Plan Premium Country Sweden  Device iPhone 8 Operating System iOS 14.1   My Question or Issue On top of every artists page there is a link to show/play the liked songs of that art...
  • dinomight
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files wont save onto Iphone

PlanPremiumCountryUnited StatesDeviceIphone X and Asus ZenBook 14Operating SystemIOS 14 My Question or IssueI've downloaded and saved music from local files before, but when I try now it tells me to sync my devices and I have but nothing is working. ...

  • Visitor
  • Plan Premium Country United States Device Iphone X and Asus ZenBook 14 Operating System IOS 14   My Question or Issue I've downloaded and saved music from local files before, but when ...
  • Ver
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

[All Platforms][Podcasts] Explicit content filter should filter podcast episodes marked as explicit

In the Your Daily Drive playlist, Spotify plays a mixture of music tracks and news podcasts it thinks I will enjoy.However, the Betoota Daily News Bulletin is a satirical news show with explicit content in every episode that is not being filtered fro...

  • Casual Listener
  • In the Your Daily Drive playlist, Spotify plays a mixture of music tracks and news podcasts it thinks I will enjoy. However, the Betoota Daily News Bulletin is a satirical news show with explicit co...
  • 302 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Podcasts
  • 302 Views
  • 0 replies
  • 0 likes

Geeting more control on Discovery Weekly

Hi all,something annoying regarding my Discovery Weekly and the Release Radar. Sometimes I fall back in my old ages and listen for old Rock and Metal Stuff on Spotify. And I love Spotify for all the songs and Albums I find. However, I do not want tha...

  • Newbie
  • Hi all, something annoying regarding my Discovery Weekly and the Release Radar. Sometimes I fall back in my old ages and listen for old Rock and Metal Stuff on Spotify. And I love Spotify for all th...
  • Hubo
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Discovery Weekly
  • 371 Views
  • 1 replies
  • 0 likes

VNYL put playlist in my library that can not be deleted

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Hubo
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution downloded playlists where deleted

PlanPremiumCountryIsraelDeviceGalaxy s9+ and PCOperating SystemAndroid 10 One ui 2.1 and Windows 10My Question or IssueFor some reason suddenly all my downloded playlists on both pc and my phone where deleted and now needs to be redownload, and i hav...

  • Newbie
  • Plan Premium Country Israel Device Galaxy s9+ and PC Operating System Android 10 One ui 2.1 and Windows 10 My Question or Issue For some reason suddenly all my downloded playlists on both pc...
  • Mario
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes