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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 159311 Views
  • 68 replies
  • 69 likes
  • 159311 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Kiddnextdoor
  • Visitor
  • 45273 Views
  • 60 replies
  • 30 likes
  • 45273 Views
  • 60 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138022 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138022 Views
  • 63 replies
  • 48 likes

Aphabetize Artists, Albums, Liked songs, Downloads, etc.

Plan: PremiumCountry: Norway My Question or IssueI do not understand what determines the order in which artists, albums, etc are listed when I open Spotify. I often have to search for a long time before I find a certain song or artist. Is there, or c...

  • Regular
  • Plan: Premium Country: Norway   My Question or Issue I do not understand what determines the order in which artists, albums, etc are listed when I open Spotify. I often have to search for a ...
  • Emilia_8
  • Community Legend
  • 577 Views
  • 3 replies
  • 0 likes
  • 577 Views
  • 3 replies
  • 0 likes

Solved!! How can I make spotify ignore songs I've listened to when it makes recommendations?

Hi I sometimes (less than 1% of the time) listen to classical music and as a result Spotify has started putting new classical tracks in my New Release playlist. Is there a way to stop this - having a second account or switching off a specific type of...

  • Casual Listener
  • Hi   I sometimes (less than 1% of the time) listen to classical music and as a result Spotify has started putting new classical tracks in my New Release playlist. Is there a way to stop t...
  • vulgarisss
  • Newbie
  • 5725 Views
  • 6 replies
  • 0 likes
  • 5725 Views
  • 6 replies
  • 0 likes

Downloading Spotify Tracks to play on another Spotify Client

Hello All, I just installed an Android Head Unit in my car. I'm able to install the Spotify on the head unit. The Head unit connects to WiFi so I can download my playlist for offline listening. I do have Spotify Premium. One of the issues that I've e...

  • Visitor
  • Hello All,    I just installed an Android Head Unit in my car. I'm able to install the Spotify on the head unit. The Head unit connects to WiFi so I can download my playlist for offline l...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Can Albums, Artists, Liked Songs, etc. be listed WITHOUT the photo of the album/artist next to it?

Plan: PremiumCountry: NorwayDevice: Several different (iPhone 10, SONY Xperia, Macbook Pro, Lenovo S940)Operating System: Several (iOS 10, Android, Windows 10) My Question or IssueShowing the photo next to the song/album/artist takes up a lot of spac...

  • Regular
  • Plan: Premium Country: Norway Device: Several different (iPhone 10, SONY Xperia, Macbook Pro, Lenovo S940) Operating System: Several (iOS 10, Android, Windows 10)   My Question or Issue Sh...
  • Emilia_8
  • Community Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Solved!! In flames song "Where the dead ships dwell" still on spotify but is not playable?

Plan: PremiumCountry: SwedenDevice: Samsung galaxy S10Operating System: Android My Question or Issue:Is the song "where the dead ships dwell" removed and in that case why since the rest of the album is still playable or is it an issue just for me? I ...

  • Regular
  • Plan: Premium Country: Sweden Device: Samsung galaxy S10 Operating System: Android   My Question or Issue: Is the song "where the dead ships dwell" removed and in that case why since ...
  • OneByBoo
  • Roadie
  • 1582 Views
  • 3 replies
  • 1 likes
  • Missing Track
    Unplayable songs
  • 1582 Views
  • 3 replies
  • 1 likes

Superuser Contribution None of my libraries match

PlanPremium - FamilyCountryUSDevice2 desktop PCs, 1 android phone (Pixel 4)Operating SystemWin 7, Win 10, Android My Question or IssueOn all of my devices, my "Liked Songs" list is different. The list on my home desktop doesn't have any songs added a...

  • Music Fan
  • Plan Premium - Family Country US Device 2 desktop PCs, 1 android phone (Pixel 4) Operating System Win 7, Win 10, Android   My Question or Issue On all of my devices, my "Liked Songs" l...
  • Xenia
  • Moderator
  • 458 Views
  • 1 replies
  • 0 likes
  • liked songs
    mismatch
    Windows
  • 458 Views
  • 1 replies
  • 0 likes

Play or shuffle song from all of my downloaded playlist

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy S7 edgeOperating SystemAndroid Pie My Question or IssueI have a lot of downloaded playlist, but not all of them is in my library (liked song). I want to shuffle all of my downloaded songs/playlist, rath...

  • Newbie
  • Plan Premium Country Indonesia Device Samsung Galaxy S7 edge Operating System Android Pie   My Question or Issue I have a lot of downloaded playlist, but not all of them is in my libra...
  • OneByBoo
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Rectangle icon not working

Plan:Free Country:Spain Device:PC Operating System:Windows 10 My Question or Issue:First of all, I'm not a native english speaker so this probably contains some errors, sorry! If I remember correctly, when u pressed the button next to the one to like...

  • Casual Listener
  • Plan: Free   Country: Spain   Device: PC   Operating System: Windows 10   My Question or Issue: First of all, I'm not a native english speaker so this probably contai...
  • GameHeroM
  • Casual Listener
  • 1320 Views
  • 3 replies
  • 0 likes
  • album image
  • 1320 Views
  • 3 replies
  • 0 likes

Alexa won't play a liked song

PlanPremium FamilyCountryUnited Kingdom DeviceHuwaei P30 Pro/AlexaOperating SystemAndroid 10 My Question or IssueAlexa refuses to play Africa by Toto or the cover version by Weeder, either by asking directly or using my phone, however as soon as I di...

  • Visitor
  • Plan Premium Family Country United Kingdom    Device Huwaei P30 Pro/Alexa Operating System Android 10   My Question or Issue Alexa refuses to play Africa by Toto or the cove...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Superuser Contribution Old local files will not delete

PlanPremiumCountry DevicePC and iPhoneOperating SystemiOS 13/Windows 10 My Question or IssueHey guys, I'm having a pretty annoying issue. My iPhone always says "Waiting to download..." when I already have my whole library downloaded on my phone. I'm ...

  • Newbie
  • Plan Premium Country   Device PC and iPhone Operating System iOS 13/Windows 10   My Question or Issue Hey guys, I'm having a pretty annoying issue. My iPhone always says "Waiting ...
  • Katerina
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Library sync is slow and unreliable

DeviceiPhone 8 Plus, Macbook Pro, Window 10 PCOperating SystemiOS 13.4, Windows 10 1909, macOS 10.15.4 My Question or IssueLibrary sync between devices has been slow for quite some time now. For example I just added a bunch of playlists to my library...

  • Composer
  • Device iPhone 8 Plus, Macbook Pro, Window 10 PC Operating System iOS 13.4, Windows 10 1909, macOS 10.15.4   My Question or Issue Library sync between devices has been slow for quite some t...
  • 439 Views
  • 0 replies
  • 0 likes
  • 439 Views
  • 0 replies
  • 0 likes

Folders and Playlists

I have created folders and playlists with the Spotify app on my Chromebook. However, the folders are out of order on my iPhone and it will not sync. I have restarted all the devices and connected them to the same wifi network, but it still will not s...

  • Casual Listener
  • I have created folders and playlists with the Spotify app on my Chromebook. However, the folders are out of order on my iPhone and it will not sync. I have restarted all the devices and connected the...
  • Emilia_8
  • Community Legend
  • 610 Views
  • 6 replies
  • 0 likes
  • 610 Views
  • 6 replies
  • 0 likes

Solved!! Album addition to Spotify library

Add the standard edition of Selena Gomez's 2013 Stars Dance album (the one without the bonus tracks)

  • Visitor
  • Add the standard edition of Selena Gomez's 2013 Stars Dance album (the one without the bonus tracks) 
  • Emilia_8
  • Community Legend
  • 1002 Views
  • 3 replies
  • 0 likes
  • 1002 Views
  • 3 replies
  • 0 likes

Local file album covers will not show no matter what

PlanPremiumCountryUnited StatesDevicePC and S10+Operating SystemWindows 10 and Android 10 My Question or IssueNo matter what I do I can not get the album covers to show up in spotify and idk why.

  • Visitor
  • Plan Premium Country United States Device PC and S10+ Operating System Windows 10 and Android 10   My Question or Issue No matter what I do I can not get the album covers to show up in...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

How do I tell Spotify I don't like an album?

I checked out an album I heard was really terrible and it was really terrible. Fun experience but it was bad so I don't want to hear it again. I didn't even make it all the way through, it was so boring.But for some reason, Spotify must think I reall...

  • Newbie
  • I checked out an album I heard was really terrible and it was really terrible. Fun experience but it was bad so I don't want to hear it again. I didn't even make it all the way through, it was so bor...
  • 581 Views
  • 0 replies
  • 0 likes
  • discovery
    dislike
    Spotify
  • 581 Views
  • 0 replies
  • 0 likes

Superuser Contribution Audiobooks

Hey Spotify,im a subscriber since a long time and recently i found out that you have audiobooks. Im very greatful for that but the user experience is pretty ... awful. 2 Features which would make the experience a lot bettter are: 1. Bookmarks ... The...

  • Newbie
  • Hey Spotify, im a subscriber since a long time and recently i found out that you have audiobooks. Im very greatful for that but the user experience is pretty ... awful. 2 Features which would make t...
  • ZsoyZ
  • Casual Listener
  • 1278 Views
  • 3 replies
  • 4 likes
  • 1278 Views
  • 3 replies
  • 4 likes

Superuser Contribution Can't play my downloads offline

starting today, none of my downloaded tracks would play offline. I updated the app and tried redownloading them, but nothing has worked. is anyone else experiencing the same problem?

  • Visitor
  • starting today, none of my downloaded tracks would play offline. I updated the app and tried redownloading them, but nothing has worked. is anyone else experiencing the same problem?
  • Ivan
  • Spotify Legend
  • 617 Views
  • 1 replies
  • 1 likes
  • downloads
    Premium
  • 617 Views
  • 1 replies
  • 1 likes

Web App - Editing Playlists - Now Premium Feature?

Last year Spotify secretly made editing playlists a premium feature for iOS, suddenly today editing playlists with the web app doesn't seem to be working either, does anybody have any inside information if this is a premium feature now also?

  • Roadie
  • Last year Spotify secretly made editing playlists a premium feature for iOS, suddenly today editing playlists with the web app doesn't seem to be working either, does anybody have any inside informat...
  • OneByBoo
  • Roadie
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Superuser Contribution non-removable imported songs

PlanPremiumCountryUSADevice(iMac, iPhone, Windows PC, Roku, Android TV)Operating System(Windows 10, iOS 13, etc.) My Question or IssueIt's pretty simple. You used to be able to import songs from your phone into Spotify. I did that. Now, I want to rem...

  • Visitor
  • Plan Premium Country USA Device (iMac, iPhone, Windows PC, Roku, Android TV) Operating System (Windows 10, iOS 13, etc.)   My Question or Issue It's pretty simple. You used to be able ...
  • Xenia
  • Moderator
  • 527 Views
  • 3 replies
  • 0 likes
  • 527 Views
  • 3 replies
  • 0 likes

Missing song in album

Hey,I am not sure if this is the right part of forum where to ask this question, but I found few songs, which are missing from otherwise available albums.For example songCaligula's Horse - Song for Noone from album In Contact.Leprous - From the Flame...

  • Newbie
  • Hey, I am not sure if this is the right part of forum where to ask this question, but I found few songs, which are missing from otherwise available albums. For example song Caligula's Horse - So...
  • Emilia_8
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes