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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

300342 Views

96 replies

90 likes

  • 300342 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mgauthey

Newbie

164181 Views

236 replies

44 likes

  • 164181 Views
  • 236 replies
  • 44 likes

Public playlist no longer public

Hey all, I created a public playlist based on an album that is not on Spotify. Unexpectedly I got lots of people following it every single day! Then for no reason I can tell, it no longer comes up in search and does not appear in my public playlists....

Newbie

Hey all,  I created a public playlist based on an album that is not on Spotify. Unexpectedly I got lots of people following it every single day!   Then for no reason I can tell, it no lon...

570 Views

0 replies

0 likes

Social & Random
  • 570 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Songs have been deleted from my playlist

PlanPremium My Question or IssueI notice some songs were deleted from one of my playlists between last night and today. I think this has happened before, but I wasn't sure until today. How can this happen and is there a way I can see which songs have...

Casual Listener

Plan Premium   My Question or Issue I notice some songs were deleted from one of my playlists between last night and today. I think this has happened before, but I wasn't sure until today. H...

Elena

Moderator

621 Views

3 replies

0 likes

  • 621 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist songs keep repeating when playing on random

Plan: PremiumCountry: Canada Device(iPhone 11, Macbook Pro)Operating System(macOS Catalina version 10.15.5) I created a playlist that currently has 200 songs. On random play I keep hearing the same songs over and over. It seems like only 20 or 30 son...

Visitor

Plan: Premium Country: Canada   Device (iPhone 11, Macbook Pro) Operating System (macOS Catalina version 10.15.5)   I created a playlist that currently has 200 songs. On random...

Ivan

Spotify Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Platforms][Other] Portion of stream revenue to Minn. Freedom Fund, Bail Funds, etc.

I believe that Spotify should allow artists the option of directing a percentage, or all, of their stream revenue to the funds or charities of their choice. Public demonstration is great, but money is also needed to bring about change. I think a syst...

Visitor

I believe that Spotify should allow artists the option of directing a percentage, or all, of their stream revenue to the funds or charities of their choice. Public demonstration is great, but money i...

Katerina

Spotify Legend

557 Views

1 replies

1 likes

All Platforms
Other
  • 557 Views
  • 1 replies
  • 1 likes

Custom order playlist

PlanFreeCountryUnited StatesDevice(Desktop, Macbook, ios mobile)Operating System(Windows 10, Mac Catalina, ios mobile) My Question or IssueI'm trying to re-arrange some songs in my Spotify playlist. I use the filter option that sorts them by date add...

Newbie

Plan Free Country United States Device (Desktop, Macbook, ios mobile) Operating System (Windows 10, Mac Catalina, ios mobile)   My Question or Issue I'm trying to re-arrange some songs...

AdamDamon

Spotify Star

4072 Views

1 replies

1 likes

  • 4072 Views
  • 1 replies
  • 1 likes

[Playlists] Can't show all songs from a playlist folder? I've got one with over 200 playlists

This should be mandatory. Also, why is there nothing indicating if a playlist you follow has been updated, your GUI has deep flaws.

Music Fan

This should be mandatory. Also, why is there nothing indicating if a playlist you follow has been updated, your GUI has deep flaws.

406 Views

0 replies

0 likes

Playlists
  • 406 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recently Played not updating

PlanPremiumCountryChileDeviceDesktop PCOperating SystemWindows 10 My Question or IssueMy Recently Played playlist is not updating, in fact, my whole app is in spanish and that section is showing up on english.

Newbie

Plan Premium Country Chile Device Desktop PC Operating System Windows 10   My Question or Issue My Recently Played playlist is not updating, in fact, my whole app is in spanish and tha...

Elena

Moderator

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

BMW iDrive not showing all Spotify albums

PlanPremiumCountryUKDeviceiPhone 8Operating SystemiOS 13.5.1 My Question or IssueHaving issues with Spotify in the iDrive on a 2017 BMW 330e, it will cut off my album list, even though I know there are more albums in my Spotify library. So I can scro...

Visitor

Plan Premium Country UK Device iPhone 8 Operating System iOS 13.5.1   My Question or Issue Having issues with Spotify in the iDrive on a 2017 BMW 330e, it will cut off my album list, e...

413 Views

0 replies

0 likes

  • 413 Views
  • 0 replies
  • 0 likes

Solved!! Homescreen appearance

My Question or IssueI have a paid subscription to your service. So I feel I should be able to decide what my homescreen looks like. But it looks like it's not possible to change the appearence. If it is possible please let me know. My issue now is th...

Casual Listener

My Question or Issue I have a paid subscription to your service. So I feel I should be able to decide what my homescreen looks like. But it looks like it's not possible to change the appearence.&nbs...

OneByBoo

Roadie

1025 Views

3 replies

7 likes

  • 1025 Views
  • 3 replies
  • 7 likes

Superuser Contribution Duplicating playlist from abother user

PlanPremiumCountryIsraelDeviceOnePlus6, Lenovo Yoga PCOperating SystemAndroid, Windows, Ubuntu My Question or IssueI would like to duplicate another user's playlist, but the new playlist will be editable by me, unlike if I open he's shared library an...

Regular

Plan Premium Country Israel Device OnePlus6, Lenovo Yoga PC Operating System Android, Windows, Ubuntu   My Question or Issue I would like to duplicate another user's playlist, but the ...

ItayH

Regular

868 Views

2 replies

0 likes

  • 868 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can I copy 2,000 songs from a playlist into mine?

PlanPremiumCountryIsraelDeviceOnePlus6, Lenovo Yoga PCOperating SystemAndroid, Windows, Ubuntu My Question or IssueI would like to copy more than 2,000 songs from my "Liked Songs" to another playlist.Whenever I try to mark all songs from my PC and co...

Regular

Plan Premium Country Israel Device OnePlus6, Lenovo Yoga PC Operating System Android, Windows, Ubuntu   My Question or Issue I would like to copy more than 2,000 songs from my "Liked S...

ItayH

Regular

2443 Views

2 replies

0 likes

  • 2443 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms][Discover] Please bring back "featured/appears on" for artists

There was a feature that was on each artist's page that allowed you to see what songs/albums they'd recently appeared on. This feature GREATLY ENHANCED my overall Spotify experience. I was able to find songs that I'd otherwise never hear, which furth...

Casual Listener

There was a feature that was on each artist's page that allowed you to see what songs/albums they'd recently appeared on. This feature GREATLY ENHANCED my overall Spotify experience. I was able to fi...

Katerina

Spotify Legend

655 Views

3 replies

0 likes

All Platforms
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  • 3 replies
  • 0 likes

Superuser Contribution Liked songs in library just dissapear

PlanPremiumCountryUnited Stated DeviceiPhone XOperating SystemWhatever the latest iOS is My Question or IssueFor the last week or so, every few mornings that I first open up the Spotify app & go straight to "Your Library" and go to "Artists" (cause t...

Casual Listener

Plan Premium Country United Stated   Device iPhone X Operating System Whatever the latest iOS is   My Question or Issue For the last week or so, every few mornings that I first o...

Alex

Spotify Legend

1227 Views

10 replies

1 likes

  • 1227 Views
  • 10 replies
  • 1 likes

Solved!!Superuser Contribution Remove deleted song

My Question or IssueWhen I try to play Spotify playlist on my Xbox. There is a song in my playlist that has been taken off Spotify but it still appears in my playlist. Is there a way I can remove it? It does not appear on my phone or mac just on my X...

Casual Listener

My Question or Issue When I try to play Spotify playlist on my Xbox. There is a song in my playlist that has been taken off Spotify but it still appears in my playlist. Is there a way I can remove i...

conorle

Casual Listener

13796 Views

14 replies

0 likes

  • 13796 Views
  • 14 replies
  • 0 likes

Superuser Contribution Missing like / dislike button on iOS

PlanPremiumCountryPolandDevice(iPhone Xs)Operating System(iOS 13.5) My Question or IssueSome time ago I saw that I'm missing nice feature on Spotify - on locked screen instead of back I had a button, where I could like / dislike a song for Discover W...

Casual Listener

Plan Premium Country Poland Device (iPhone Xs) Operating System (iOS 13.5)   My Question or Issue Some time ago I saw that I'm missing nice feature on Spotify - on locked screen instea...

Mario

Spotify Legend

603 Views

3 replies

1 likes

  • 603 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hörbücher

Warum findet man Hörbücher, kann sie aber nicht hören? Z.B Ruhm von Daniel Kehlmann

Visitor

Warum findet man Hörbücher, kann sie aber nicht hören?  Z.B Ruhm von Daniel Kehlmann     

Ivan

Spotify Legend

936 Views

2 replies

1 likes

  • 936 Views
  • 2 replies
  • 1 likes

Private Playlist

My Question or Issue My profile has 14 followers. My playlist was once public with 40 followers. I have now changed it to private. Can those followers of my profile and playlist still view/listen to my playlist even though its now private?

Casual Listener

My Question or Issue   My profile has 14 followers. My playlist was once public with 40 followers. I have now changed it to private. Can those followers of my profile and playlist still view/l...

AdamDamon

Spotify Star

782 Views

3 replies

0 likes

  • 782 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't play full songs

PlanFreeCountryUSADeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueMy Spotify account won't play full songs on my phone unless I click "Shuffle Play". Otherwise, whenever I click on a song it will just play a demo clip that's ab...

Casual Listener

Plan Free Country USA Device Samsung Galaxy A51 Operating System Android 10   My Question or Issue My Spotify account won't play full songs on my phone unless I click "Shuffle Play". ...

Lial1

Casual Listener

143461 Views

28 replies

1 likes

  • 143461 Views
  • 28 replies
  • 1 likes

Superuser Contribution Liked songs search

PlanPremiumCountryUkDeviceHuawei p30Operating SystemAndroid My Question or IssueWhen I search in my liked songs for an artist, it no longer shows songs that the artist features in unless their name is in the title of the song. It only shows songs whe...

Casual Listener

Plan Premium Country Uk Device Huawei p30 Operating System Android   My Question or Issue When I search in my liked songs for an artist, it no longer shows songs that the artist featur...

Elena

Moderator

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only Formerly Liked Songs Showing in my Followed Artist Library?

(On the Spotify App for iPhone)When I go through my library and go to artist's pages, I'm brought to a screen that only displays the songs I've liked from an artist. (I know there's an extra step to view the full library, but I can't find any way in ...

Visitor

(On the Spotify App for iPhone) When I go through my library and go to artist's pages, I'm brought to a screen that only displays the songs I've liked from an artist. (I know there's an extra step t...

Petya

Community Legend

983 Views

1 replies

0 likes

artist library
artist's library
library settings
liked songs
  • 983 Views
  • 1 replies
  • 0 likes