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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298050 Views

96 replies

88 likes

  • 298050 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162016 Views

235 replies

44 likes

  • 162016 Views
  • 235 replies
  • 44 likes

Solved!! Why can I not play local files on connected network devices (HEOS, Denon, etc.)

PlanPremiumCountryUnited KingdonDevice(Windows PC, Samsung Galaxy S10+)Operating System(Windows 10, Android) My Question or IssueHiI have the app installed on my Windows 10 machine and I have a number of HEOS devices conencte to the same network. I a...

Casual Listener

Plan Premium Country United Kingdon Device (Windows PC, Samsung Galaxy S10+) Operating System (Windows 10, Android)   My Question or Issue Hi I have the app installed on my Windows 10...

dinomight

Spotify Star

3389 Views

3 replies

0 likes

Connected Device
local files
  • 3389 Views
  • 3 replies
  • 0 likes

Superuser Contribution Radio Edit / Clean versions of Albums

PlanPremiumCountryUSMy Question or IssueNew User question and likely wrong area - apologies.I just came over to Spotify from Google Music. In Google Music when looking at an artist like Eminem for example in his albums there would be the normal versi...

Visitor

Plan Premium Country US My Question or Issue New User question and likely wrong area - apologies. I just came over to Spotify from Google Music. In Google Music when looking at an artist like E...

Ivan

Spotify Legend

1936 Views

1 replies

0 likes

clean
Radio Edit
  • 1936 Views
  • 1 replies
  • 0 likes

Superuser Contribution Znikający artyści z biblioteki!

PlanPremiumCountryPolskaDevicenotebookOperating SystemWindows 10 My Question or IssueOstatnimi czasy z mojej biblioteki zaczęli niknąć wykonawcy. Są niby wciąż obserwowani, ale przeglądając bibliotekę nie sposób ich znaleźć na liście. W czym rzecz, o...

Music Fan

Plan Premium Country Polska Device notebook Operating System Windows 10   My Question or Issue Ostatnimi czasy z mojej biblioteki zaczęli niknąć wykonawcy. Są niby wciąż obserwowani, a...

Elena

Moderator

897 Views

8 replies

0 likes

  • 897 Views
  • 8 replies
  • 0 likes

Removing Liked Songs and Not Letting me Play Downloads

PlanPremiumCountryCanadaDeviceiPhone 6S For months now I have been having issues with my Spotify account. I have had a premium account for years now and only in the past six months have these problems been occurring. The longest running problem is th...

Casual Listener

Plan Premium Country Canada Device iPhone 6S   For months now I have been having issues with my Spotify account. I have had a premium account for years now and only in the past six months...

claireblckmr

Casual Listener

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant open my playlist

PlanPremiumCountryAustraliaDevice(iPhone 8, Asus Laptop, Macbook Pro late 2016)Operating System(iOS 10, MacOS, Windows 10,etc.) My Question or IssueA few days ago I tried clicking my playlist but it got stuck on the loading screenand i couldn't inter...

Casual Listener

Plan Premium Country Australia Device (iPhone 8, Asus Laptop, Macbook Pro late 2016) Operating System (iOS 10, MacOS, Windows 10,etc.)   My Question or Issue A few days ago I tried cli...

Ivan

Spotify Legend

5946 Views

3 replies

0 likes

  • 5946 Views
  • 3 replies
  • 0 likes

Superuser Contribution Uploading Local Files

All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning music library aside, I can't seem to find any setti...

Visitor

All information I've seen on this is outdated, so I'm hoping for some fresh answers. I'm brand new to spotify since google play music is shutting down, and frustrations over not having a functioning ...

Ivan

Spotify Legend

708 Views

1 replies

0 likes

Account
local files
settings
support
  • 708 Views
  • 1 replies
  • 0 likes

Lost playlist

Hi I have a playlist created but it's now dissappeared off my account, I can still find the playlist and edit it through a link I have saved but it's not in my playlists the links below https://open.spotify.com/playlist/6lzkk4EZfL3z7lSBgjGjtO?si=iziX...

Casual Listener

Hi I have a playlist created but it's now dissappeared off my account, I can still find the playlist and edit it through a link I have saved but it's not in my playlists the links below   ...

OneByBoo

Roadie

773 Views

3 replies

0 likes

  • 773 Views
  • 3 replies
  • 0 likes

"liked" songs stopped predicting new tracks

When I "like" songs it adds them to ta playlist. All other playlists have a section at the bottom predicting other songs based on those in the playlist. I think I remember that this used to be the case for the liked songs playlist too,but is no longe...

Visitor

When I "like" songs it adds them to ta playlist. All other playlists have a section at the bottom predicting other songs based on those in the playlist.   I think I remember that this used to ...

dinomight

Spotify Star

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

On Repeat/Repeat Rewind's weird update

PlanPremiumCountryPolandDeviceLenovo Ideapad 110(Phone) Motorola G7 PowerOperating SystemWindows 10 My Question or IssueToday (27 June) I've noticed a problem. Usually Repeat Rewind playlists is updated within three days (previously it was 5 days I g...

Newbie

Plan Premium Country Poland Device Lenovo Ideapad 110 (Phone) Motorola G7 Power Operating System Windows 10   My Question or Issue Today (27 June) I've noticed a problem. Usually Repe...

435 Views

0 replies

0 likes

On Repeat
Playlists
Repeat Rewind
  • 435 Views
  • 0 replies
  • 0 likes

Songs and albums that ive liked have become unliked?

Ive noticed quite often lately that a lot of songs and sometimes entire albums that i've definitely saved and liked have become unliked. Consequently i have to go back to the album or song and re-like it, but this worries me for songs and albums that...

Casual Listener

Ive noticed quite often lately that a lot of songs and sometimes entire albums that i've definitely saved and liked have become unliked.  Consequently i have to go back to the album or song and ...

419 Views

0 replies

0 likes

Desktop
Your Library
  • 419 Views
  • 0 replies
  • 0 likes

Someone is listening and following my private playlist.

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueMy playlist originally started as a public playlist with 0 followers and never gained any. However, after I turned it to private, I gained 1 follower on the playlist, and...

Casual Listener

Plan Free Country USA Device HP Laptop Operating System Windows 10   My Question or Issue My playlist originally started as a public playlist with 0 followers and never gained any. How...

Emilia_8

Community Legend

18386 Views

5 replies

0 likes

  • 18386 Views
  • 5 replies
  • 0 likes

Solved!! Playlist song re-order not working

On only one of my playlists, it wont let me drag and drop the songs to reorder them. I can still do it on my phone though. How can I fix this?

Regular

On only one of my playlists, it wont let me drag and drop the songs to reorder them. I can still do it on my phone though. How can I fix this?

Emilia_8

Community Legend

6855 Views

7 replies

0 likes

  • 6855 Views
  • 7 replies
  • 0 likes

Local files option not present

PlanPremiumCountryPortugal DeviceMacBook Air 13 2019Operating SystemmacOS Catalina My Question or IssueHi!So I switched from another streaming service to Spotify and one of the main reasons was Local Files. However, since switching and paying for Pre...

Casual Listener

Plan Premium Country Portugal   Device MacBook Air 13 2019 Operating System macOS Catalina   My Question or Issue Hi! So I switched from another streaming service to Spotify and...

StoneFNF

Casual Listener

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

How to restore the accidentally deleted songs from a playlist

By mistake I have deleted most of the songs in my playlist “ S*X & ORGASM MIXTAPE X” (https://open.spotify.com/playlist/3BQd3SksGlHwmocOsw5VA0?si=fDjaL8ffSImgfTzIllRj0w). There were almost 250 - 300 songs before, but now its only 22 songs left in the...

Visitor

  By mistake I have deleted most of the songs in my playlist “ S*X & ORGASM MIXTAPE X” (https://open.spotify.com/playlist/3BQd3SksGlHwmocOsw5VA0?si=fDjaL8ffSImgfTzIllRj0w). There were alm...

Emilia_8

Community Legend

989 Views

1 replies

0 likes

  • 989 Views
  • 1 replies
  • 0 likes

Follow vs Add to Library

I think the distinction between following an artist and adding something to your library is unclear and infuriating. For example, if I try to browse my library by artist, I can only see artists I have followed, even though I have albums in my library...

Casual Listener

I think the distinction between following an artist and adding something to your library is unclear and infuriating. For example, if I try to browse my library by artist, I can only see artists I hav...

1370 Views

0 replies

1 likes

All Platforms
Your Library
  • 1370 Views
  • 0 replies
  • 1 likes

Problemas al filtrar dentro de mi biblioteca

Cuando trato de filtrar dentro de mi biblioteca, por nombre de artista, por ejemplo Bad bunny, deja algunas canciones fuera de los resultados, en un momento me pareció “nórmal” porque dejaba fuera solo canciones en las que él era el segundo nombre en...

Visitor

Cuando trato de filtrar dentro de mi biblioteca, por nombre de artista, por ejemplo Bad bunny, deja algunas canciones fuera de los resultados, en un momento me pareció “nórmal” porque dejaba fuera so...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

playlist cover photo

I have premium and I am trying to change the playlist photo on one of my playlist. I have done this lots of times before but this time when i went on it looked as if the layout was updated and there is no longer an option to edit the photo. Has it ch...

Casual Listener

I have premium and I am trying to change the playlist photo on one of my playlist. I have done this lots of times before but this time when i went on it looked as if the layout was updated and there ...

annacox108

Casual Listener

613 Views

3 replies

2 likes

Photo
  • 613 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Song tagged as explicit only when I add it to my playlist

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10My Question or IssueI have explicit content filter turned on. There is one song song that isn't labeled as explicit on the artist's page, it doesn't contain any explicit content, and up until n...

Casual Listener

  Plan Free Country USA Device Desktop Operating System Windows 10 My Question or Issue I have explicit content filter turned on. There is one song song that isn't labeled as explicit ...

Mario

Spotify Legend

1343 Views

3 replies

0 likes

explict content
  • 1343 Views
  • 3 replies
  • 0 likes

Superuser Contribution #XXXTentacion - #ImSippinTeaInYoHood

PlanFreeCountryGreeceDevice Xiaomi Mi 8 Lite,PS4My Question or IssueI can not add #ImSippinTeaInYoHood by XXXTentacion to my Library. If you could help it would mean a lot.

Visitor

Plan Free Country Greece Device Xiaomi Mi 8 Lite,PS4 My Question or Issue I can not add #ImSippinTeaInYoHood by XXXTentacion to my Library. If you could help it would mean a lot.

Ivan

Spotify Legend

850 Views

1 replies

0 likes

  • 850 Views
  • 1 replies
  • 0 likes