Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
PlanPremiumCountryCanadaDeviceiPhone XRMy Question or IssueI am playing music in my liked songs not on shuffle, and every 3 songs approximately, it switches and starts playing from the very top of my liked songs list - no prompting, and then it conti...
Plan Premium Country Canada Device iPhone XR My Question or Issue I am playing music in my liked songs not on shuffle, and every 3 songs approximately, it switches and starts playing f...
Moderator
896 Views
1 replies
1 likes
PlanPremiumCountryUnited States DeviceMacBook Air My Question or Issue I have dozens of playlists and keep them all organized under folders. I had a folder with about 10 playlists created by me. I accidentally deleted the folder, but now all of my pl...
Plan Premium Country United States Device MacBook Air My Question or Issue I have dozens of playlists and keep them all organized under folders. I had a folder wit...
Casual Listener
1989 Views
3 replies
1 likes
PlanFree/PremiumCountryUS My Question or IssueIs it possible to do a simple landing page - a URL that I can send followers to? The idea is to have all my playlists listed on a single page.
Plan Free/Premium Country US My Question or Issue Is it possible to do a simple landing page - a URL that I can send followers to? The idea is to have all my playlists listed on a single...
Roadie
1252 Views
1 replies
0 likes
PlanPremiumCountryIsrael DeviceSamsung Galaxy 10Operating System( Android Oreo, Windows 10,etc.) My Question or IssueDear All In the recent month, there are new songs that "entered" into my playing list, they simply stop the played daily mix and star...
Plan Premium Country Israel Device Samsung Galaxy 10 Operating System ( Android Oreo, Windows 10,etc.) My Question or Issue Dear All In the recent month, th...
Spotify Legend
261 Views
1 replies
0 likes
PlanFree/PremiumCountryUSA Devicei Phone(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Can Recently played artists in my profile show my liked songs saved in my library and NOT songs by said...
Plan Free/Premium CountryUSA Devicei Phone (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Can Recently played...
Roadie
389 Views
1 replies
0 likes
PlanFreeCountryUSADeviceiPhone XROperating SystemiOS 13.3.1 and Windows 10 My Question or IssueI uninstalled the spotify app today and reinstalled it. And when I logged in, my entire Liked Songs playlist was removed. So I tried complete uninstall and...
Plan Free Country USA Device iPhone XR Operating System iOS 13.3.1 and Windows 10 My Question or Issue I uninstalled the spotify app today and reinstalled it. And when I logged in, m...
Not applicable
2338 Views
6 replies
0 likes
PlanPremiumCountryJapan (Italian account)DeviceHuawei P20 LiteOperating SystemAndroid 9 My Question or Issue Hi everybody, Since a couple of days ago, while I am listening to my songs from my phone some weird techno music I have never heard just star...
Plan Premium Country Japan (Italian account) Device Huawei P20 Lite Operating System Android 9 My Question or Issue Hi everybody, Since a couple of days ago, while I...
Spotify Legend
703 Views
3 replies
0 likes
PlanFamily PremiumDeviceSamsung Galaxy S8+, Samsung Galaxy A50, PCOperating SystemAndroid 9, Android 10, Windows 10 My Question or IssueI am unable to delete any local songs from my Liked Songs list. When I try to delete them on PC, they just reappea...
Plan Family Premium Device Samsung Galaxy S8+, Samsung Galaxy A50, PC Operating System Android 9, Android 10, Windows 10 My Question or Issue I am unable to delete any local so...
Spotify Legend
371 Views
1 replies
0 likes
PlanPremiumCountryUnited kingdomDevicegoogle home miniMy Question or IssueHi,When I ask my google home mini to play one of my spotify playlists, it wont. I use the command, "hey google, play my playlist called {playlist name}", however it doesnt ever...
Plan Premium Country United kingdom Device google home mini My Question or Issue Hi, When I ask my google home mini to play one of my spotify playlists, it wont. I use the command, "hey ...
1575 Views
0 replies
3 likes
PlanPremiumCountryDeutschlandDeviceSamsung Galaxy S8Operating System( Android .) My Question or IssueHallo Zusammen,im Offline Mode werden keine Lieder abgespielt.Obwohl die Lieder alle heruntergeladen wurden
Plan Premium Country Deutschland Device Samsung Galaxy S8 Operating System ( Android .) My Question or Issue Hallo Zusammen, im Offline Mode werden keine Lieder abgespielt. ...
Spotify Legend
336 Views
1 replies
0 likes
Plan - FamilyFree/Premium - PremiumCountry - Canada DeviceSamsung Galaxy S10Operating System - AndroidMy Question or IssueFor some reason spotify will let me like and download an individual song to my, "liked songs" category but when I try to like an...
Plan - Family Free/Premium - Premium Country - Canada Device Samsung Galaxy S10 Operating System - Android My Question or Issue For some reason spotify will let me like and download an...
Casual Listener
667 Views
2 replies
0 likes
Can I use the Spotify logo for an Instagram post if I'm not advertising anything at all??
Can I use the Spotify logo for an Instagram post if I'm not advertising anything at all??
Community Legend
2183 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLaptop/AndroidOperating SystemWindows 10/Android 9My Question or IssueI can't unlike songs that I used to have in local files. I've looked up solutions from previous posts, and none worked - I've tried deleting lo...
Plan Premium Country United States Device Laptop/Android Operating System Windows 10/Android 9 My Question or Issue I can't unlike songs that I used to have in local files. I've looked up so...
Casual Listener
592 Views
2 replies
4 likes
Dear all, For the last couple of years I haven't been able to access my liked songs. I can click on the tab, and the songs will play in the order in which I liked them, but I can't actually see them (see the enclosed picture for what it looks like). ...
Dear all, For the last couple of years I haven't been able to access my liked songs. I can click on the tab, and the songs will play in the order in which I liked them, but I can't actually ...
Casual Listener
2351 Views
2 replies
0 likes
No matter how I'm listening to Spotify, when I create an Artist Radio station, it's always finite, and I create a "new" station for a particular artist, it's always the same exact set of songs from them and other artists. I've read all the related ar...
No matter how I'm listening to Spotify, when I create an Artist Radio station, it's always finite, and I create a "new" station for a particular artist, it's always the same exact set of songs from t...
409 Views
0 replies
1 likes
I have a "starred" playlist I've been adding songs to for years. Out of seemingly no where, now when I play one song from the list the following songs are all completely random, ones I haven't selected. I tried turning on Repeat and turning off autop...
I have a "starred" playlist I've been adding songs to for years. Out of seemingly no where, now when I play one song from the list the following songs are all completely random, ones I haven't select...
353 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 6S, iPhone 7 Plus, Windows 10 PCI'm not quite sure how to word this, so I'm just going to give an example. I was listening to one playlist on my PC, then had to go somewhere and listened to a different playlist while...
Plan Premium Country USA Device iPhone 6S, iPhone 7 Plus, Windows 10 PC I'm not quite sure how to word this, so I'm just going to give an example. I was listening to one playlist on my PC, then...
Moderator
1266 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nbs...
Moderator
1231 Views
1 replies
0 likes
PlanFreeCountryPoland DevicePCOperating SystemWindows 7 My Question or IssueI can't play album "palmen aus plastik". The tracks in album are grey and I can't do anything about that. They are locked in my country ?
Plan Free Country Poland Device PC Operating System Windows 7 My Question or Issue I can't play album "palmen aus plastik". The tracks in album are grey and I can't d...
Community Legend
372 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone XR, PCOperating SystemiOS 13.3.1 and Windows 10 My Question or IssueI imported music from my phone in the past somehow.Now that I've signed up for a premium, I don't need any more imported songs. So I'm trying to era...
Plan Premium Country USA Device iPhone XR, PC Operating System iOS 13.3.1 and Windows 10 My Question or Issue I imported music from my phone in the past somehow. Now that I've signe...
Spotify Legend
327 Views
1 replies
0 likes
