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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302009 Views

96 replies

91 likes

  • 302009 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165099 Views

238 replies

44 likes

  • 165099 Views
  • 238 replies
  • 44 likes

Solved!! 'Recover playlists' missing

PlanPremiumCountryAustraliaMy issueI am trying to recover a deleted playlist. However, on the 'Recover playlists' page, there are only 3 (recently) deleted playlists, when I have previously had dozens of playlists. Therefore, I am unable to recover t...

Newbie

Plan Premium Country Australia My issue I am trying to recover a deleted playlist. However, on the 'Recover playlists' page, there are only 3 (recently) deleted playlists, when I have previously...

Emilia_8

Community Legend

1077 Views

3 replies

1 likes

  • 1077 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Will Spotify ever add support for lossless files?

My personal music collection consists only of lossless music files. I would love to add these files to my personal Spotify playlists since a good portion is either restricted or unavailable on Spotify. At the very worst, I can always convert my desir...

Visitor

My personal music collection consists only of lossless music files. I would love to add these files to my personal Spotify playlists since a good portion is either restricted or unavailable on Spotif...

Elena

Moderator

898 Views

2 replies

1 likes

  • 898 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android & MacOS] Can't play track filtered in 'Liked Songs'

Premium userFrance Mobile : Xperia Z5 Compact - Android 7.1.1PC: Mac OS X 10.14.6 In either Mac OS X or Android just go to 'Liked Songs' filter to select only a subset of the playlist and try to play.Nothing happen.This is working well on standard pl...

Casual Listener

Premium user France   Mobile : Xperia Z5 Compact - Android 7.1.1 PC: Mac OS X  10.14.6   In either Mac OS X or Android just go to 'Liked Songs' filter to select only a subset of ...

morvonez

Casual Listener

406 Views

2 replies

0 likes

  • 406 Views
  • 2 replies
  • 0 likes

Superuser Contribution Succesfull downloaded songs to macbook pro

My Question or IssueI am a Premuim customer I spent so many hours searching for the downloaded playlist in my laptop. I followed all instructions including tips on signing off my account to play the downloaded music, available but didn't succeed find...

Casual Listener

  My Question or Issue I am a Premuim customer  I spent so many hours searching for the downloaded playlist in my laptop. I followed all instructions including tips on signing off my acc...

Elena

Moderator

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Solved!! Can't find particular song in my playlist anymore but another family account holder can access

PlanPremiumCountryCanadaDeviceSamsung S10+ and family account holder with same phoneOperating SystemUpdated AndroidMy Question or IssueAbsolutely love a song called Carry It On by Racing Glaciers and had added that song to my playlist early last year...

Newbie

Plan Premium Country Canada Device Samsung S10+ and family account holder with same phone Operating System Updated Android My Question or Issue Absolutely love a song called Carry It On by R...

Tom

Community Legend

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes

Library Repeats

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS 13 My Question or IssueHi! For some reason when I’m playing song from my library it will randomly start my library over again. At first it happened only once or twice but now just about every so...

Visitor

Plan Premium Country USA   Device iPhone 8 Operating System iOS 13   My Question or Issue Hi! For some reason when I’m playing song from my library it will randomly start my libr...

AdamDamon

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Spotify only filtering library by first artist?

Planin Premium FamilyCountryUnited KingdomDeviceHP Pavilion LaptopOperating SystemWindows 10 My Question or IssueWhen trying to filter my library by the name of an artist, a song will only come up if the artist is the first or primary named artist. W...

Newbie

Plan in Premium Family Country United Kingdom Device HP Pavilion Laptop Operating System Windows 10   My Question or Issue When trying to filter my library by the name of an artist, a ...

245 Views

0 replies

0 likes

  • 245 Views
  • 0 replies
  • 0 likes

Move Liked Songs from Stations App to Spotify App (iOS)

Plan: PremiumCountry: USA Device: iPhone XR My Question or Issue:I have a lot of Favorites tagged in the Spotify Stations app that I would like to move over to my Spotify App. Is there any way to go about syncing this so that I don't have to manually...

Visitor

  Plan: Premium Country: USA   Device: iPhone XR   My Question or Issue: I have a lot of Favorites tagged in the Spotify Stations app that I would like to move over to my S...

jodabu

Regular

560 Views

1 replies

0 likes

Favorites
import
stations app
  • 560 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 10,000 song limit

After scouring the internet for information on this, I've decided to speak up about it, regardless of the threads that have been here before (all the way back to 2017!!). I honestly think (as many others do) that a 10,000 song cap is very limited and...

Casual Listener

After scouring the internet for information on this, I've decided to speak up about it, regardless of the threads that have been here before (all the way back to 2017!!). I honestly think (as many ot...

Katerina

Spotify Legend

3522 Views

8 replies

8 likes

cap
limit
  • 3522 Views
  • 8 replies
  • 8 likes

Wont let me scroll down playlist

PlanFree/PremiumCountry DeviceApple TVOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My app will suddenly not scroll down my playlists, it only goes down 20% and then stops as if it was at the bottom. However I can push ...

Casual Listener

Plan Free/Premium Country   Device Apple TV Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   My app will suddenly not scroll down my pl...

Primero

Casual Listener

2853 Views

4 replies

0 likes

  • 2853 Views
  • 4 replies
  • 0 likes

Superuser Contribution New Home Screen Update (i.e. "Good Afternoon" Playlist) not working

PlanPremiumCountryUSDeviceiPhone XROperating SystemiOS 13.4.1Spotify Version8.5.52.935 My Question or IssueIt appears that the update to the New Spotify Homescreen redesign that was rolled out about a month ago is not working on my phone. Attached is...

Visitor

Plan Premium Country US Device iPhone XR Operating System iOS 13.4.1 Spotify Version 8.5.52.935   My Question or Issue It appears that the update to the New Spotify Homescreen redesi...

spiffydean

Music Fan

6416 Views

23 replies

5 likes

  • 6416 Views
  • 23 replies
  • 5 likes

Local files

I know there’s a millions posts about local files but Spotify just recently updated their app and I have no clue if this is the reason why it’s not working. All my downloaded music is no longer in my playlist and everytime I try to get it back, it wo...

Visitor

I know there’s a millions posts about local files but Spotify just recently updated their app and I have no clue if this is the reason why it’s not working. All my downloaded music is no longer in my...

annavie

Newbie

477 Views

1 replies

2 likes

  • 477 Views
  • 1 replies
  • 2 likes

Adding to playlist but not hearting the song approach?

PlanPremiumCountryIrrelevantDeviceIrrelevantOperating SystemIrrelevant My Question or IssueHi, Right off the bat I'd like to say that I know there's a similar, related topic to what I'm about to ask (https://community.spotify.com/t5/Your-Library/What...

Casual Listener

Plan Premium Country Irrelevant Device Irrelevant Operating System Irrelevant   My Question or Issue Hi,   Right off the bat I'd like to say that I know there's a similar, relat...

DeutscheGabanna

Casual Listener

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution The "add songs" option doesn't show me any songs in English for my playlist. Please help :)

I'm a Spotify Premium user. My country is set to Romania, but it used to be in the UK. Also, I use Spotify on Android. I make use of the "add songs" to playlist option. I have an extensive trap music playlist, 90% percent of it being in English and 1...

Casual Listener

I'm a Spotify Premium user. My country is set to Romania, but it used to be in the UK. Also, I use Spotify on Android.   I make use of the "add songs" to playlist option. I have an extensive t...

Ivan

Spotify Legend

461 Views

3 replies

0 likes

  • 461 Views
  • 3 replies
  • 0 likes

Superuser Contribution Moving playlists out of folders!?

Hi, I tried to organize all my playlists by putting them into folders however I want to move them back out now but can't seem to. Has anyone else had this issue? I've tried just dragging them out, but although the line shows up it doesn't move it whe...

Visitor

Hi, I tried to organize all my playlists by putting them into folders however I want to move them back out now but can't seem to.   Has anyone else had this issue? I've tried just dragging the...

Marcita

Visitor

459 Views

2 replies

0 likes

  • 459 Views
  • 2 replies
  • 0 likes

Your Library not loading on Spotify app on the Samsung Active watch

PlanFree CountryUnited Kingdom DeviceSamsung Active Watch My Question or IssueEverything on the Spotify app works on the Samsung Active Watch expect that Your Library section is failing to load. It just has the loading circle spinning. I have tried u...

Visitor

Plan Free   Country United Kingdom   Device Samsung Active Watch   My Question or Issue Everything on the Spotify app works on the Samsung Active Watch expect that Your Libra...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Solved!! Is the Everyday Favorites playlist gone?

Spotify used to have a playlist called Everyday Favorites which I'm pretty sure I followed - it seems to be gone now. Did Spotify discontinue the playlist or did it maybe get renamed?

Regular

Spotify used to have a playlist called Everyday Favorites which I'm pretty sure I followed - it seems to be gone now. Did Spotify discontinue the playlist or did it maybe get renamed?

Musiclover357

Casual Listener

1483 Views

10 replies

1 likes

  • 1483 Views
  • 10 replies
  • 1 likes

Solved!! Artist keep playing their songs in my account

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10My Question or IssueHello, I've been having this issue for a while and thought it was solve but I guess not. Here's my first topic https://community.spotify.com/t5/Your-Library/Artists-puti...

Casual Listener

Plan Premium Country Argentina Device PC Operating System Windows 10 My Question or Issue Hello, I've been having this issue for a while and thought it was solve but I guess not. Here's my f...

OneByBoo

Roadie

954 Views

3 replies

0 likes

  • 954 Views
  • 3 replies
  • 0 likes

Re: Playlist restarts to first song

Cross fading is not working Hi all am having this weird problem of the songs not cross fading and skipping to the next track. Maybe its the new update? I haven't had issues with this in the past. The setting as u want with crossfade please help! I ca...

Visitor

Cross fading is not working    Hi all am having this weird problem of the songs not cross fading and skipping to the next track. Maybe its the new update? I haven't had issues with this i...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Solved!! Filter a playlist and listen to the results

PlanPremiumCountrySpainDevice(iPhone 6s, Macbook Pro 2015)Operating System(iOS 13.4, MacOSCatalina) My Question or IssueHello Spotify Community.I recently started to use Spotify instead of managing my own music in iTunes, so I am a bit new to all of ...

Visitor

Plan Premium Country Spain Device (iPhone 6s, Macbook Pro 2015) Operating System (iOS 13.4, MacOSCatalina)   My Question or Issue Hello Spotify Community. I recently started to use Sp...

marcelodeseff

Visitor

1359 Views

2 replies

1 likes

filter
  • 1359 Views
  • 2 replies
  • 1 likes