Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Hey! So I was looking for a song in my search history on Friday evening and got to the bottom of the list, hit the button...thinking it said "load more" or something along those lines, but quickly realizing it actually said "clear history". Is there ...
Hey! So I was looking for a song in my search history on Friday evening and got to the bottom of the list, hit the button...thinking it said "load more" or something along those lines, but quickly re...
Roadie
11040 Views
1 replies
5 likes
PlanPremiumCountryNLDeviceIPhone XS Operating SystemiOS 13.3.1 My Question or IssueHi,yesterday I imported the Apple Music into iTunes and would like to download it to Spotify.is there a way to download the entire library? I don’t want to download on...
Plan Premium Country NL Device IPhone XS Operating System iOS 13.3.1 My Question or Issue Hi, yesterday I imported the Apple Music into iTunes and would like to download it to...
Roadie
516 Views
1 replies
0 likes
planpremiumCountryUnited KingdomDeviceOneplus 5Operating Systemandroid OreoQuestionI am unable to play all of brockhampton or Gopnik Mcblyat's music. It's highlighted as playable by Spotify but when i press the song nothing happens. This is only the ...
plan premium Country United Kingdom Device Oneplus 5 Operating System android Oreo Question I am unable to play all of brockhampton or Gopnik Mcblyat's music. It's highlighted as playable by...
Casual Listener
981 Views
3 replies
0 likes
PlanPremiumCountryHungaryDeviceiPhone 6sOperating SystemiOS 13 My Question or IssueWhy my Release Radar doesn’t show my favorited artist’s newest song, but keeps showing me Justin Bieber songs every week? (I blocked JB of playing in Spotify so it won...
Plan Premium Country Hungary Device iPhone 6s Operating System iOS 13 My Question or Issue Why my Release Radar doesn’t show my favorited artist’s newest song, but keeps showing me J...
Composer
650 Views
4 replies
0 likes
I used to be able to select an artist (Coldplay for example) and it would ONLY play songs by Coldplay. Lately, if I select an artist it plays maybe 1-2 songs by that artist then plays songs from "similar" artists. Guessing there was an update but how...
I used to be able to select an artist (Coldplay for example) and it would ONLY play songs by Coldplay. Lately, if I select an artist it plays maybe 1-2 songs by that artist then plays songs fro...
Community Legend
3006 Views
1 replies
0 likes
PlanPremiumCountryTurkeyOperating SystemWindows 10My Question or Issue Why is rap always showing on "Release Radar"? I listen to a few rappers, but more than half of the list is rap-weighted. How can I fix this? I don't want rap music on my list anym...
Plan Premium Country Turkey Operating System Windows 10 My Question or Issue Why is rap always showing on "Release Radar"? I listen to a few rappers, but more than half of the list is ...
Composer
924 Views
2 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid 10 My Question or IssueI have a playlist for sleep that I want to prevent from influencing on my daily listening. Now all my daylies are filled with new age and crickets. C'mon! I ...
Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android 10 My Question or Issue I have a playlist for sleep that I want to prevent from influencing on my daily l...
Composer
657 Views
1 replies
1 likes
PlanFree/PremiumCountryThe NetherlandsDevice(Samsung Galaxy Operating System(Android) My Question or IssueI can only play one song of the album the holiday of Hans Zimmer (Anything Can Happen). How come?
Plan Free/Premium Country The Netherlands Device (Samsung Galaxy 😎 Operating System (Android) My Question or Issue I can only play one song of the album the holiday of Hans ...
Roadie
429 Views
1 replies
0 likes
Does Spotify intend to provide lossless streaming? If so, when, worst case? If not very soon I have to go elsewhere. I know this has been requested by many others for a long time now.
Does Spotify intend to provide lossless streaming? If so, when, worst case? If not very soon I have to go elsewhere. I know this has been requested by many others for a long time now.
Spotify Star
689 Views
2 replies
1 likes
PlanPremiumCountryUSADeviceiPhone 7 PlusOperating SystemiOS 13 My Question or IssueAnytime i click on the search bar in the playlist, the app crashes. Tried uninstalling and reinstalling. Nothing. Happened after the most recent update.
Plan Premium Country USA Device iPhone 7 Plus Operating System iOS 13 My Question or Issue Anytime i click on the search bar in the playlist, the app crashes. Tried uninstalling and ...
Roadie
594 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry DeviceiPhone XR Operating SystemiOS 13.3.1 My Question or Issue I have two issues here which are kinda the same: ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Device iPhone XR Operating System iOS...
Casual Listener
781 Views
2 replies
0 likes
PlanPremiumCountryUSA DeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueFor years when I double clicked a playlist with shuffle turned off, the most recent song addition in the playlist would play. With your latest update it now al...
Plan Premium Country USA Device Desktop Computer Operating System Windows 10 My Question or Issue For years when I double clicked a playlist with shuffle turned off, the mo...
Casual Listener
894 Views
2 replies
2 likes
I have large playlists, and a lot of the older songs I've heard multiple times already. Is there a setting to skew the probability distribution of songs played to more recent ones? This would mean I have a higher chance of hearing a recently added so...
I have large playlists, and a lot of the older songs I've heard multiple times already. Is there a setting to skew the probability distribution of songs played to more recent ones? This would mean I ...
Composer
728 Views
3 replies
0 likes
I was using the web browser to play music and organized all of my music into folders and folders within folders. I tried playing music on my phone, but the folders were all disorganized with the wrong playlist. So I removed the playlist from the fold...
I was using the web browser to play music and organized all of my music into folders and folders within folders. I tried playing music on my phone, but the folders were all disorganized with the wron...
677 Views
0 replies
0 likes
PlanPremiumCountryHolland DeviceAndoid and Windows 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSinds the "all songs" list is gone I'm really starting to dislike/hate Spotify. I like all the songs I've added to playli...
Plan Premium Country Holland Device Andoid and Windows 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Sinds the "all songs" list ...
Music Fan
949 Views
3 replies
0 likes
My Question or IssueI often make themed playlists that all but require me get a few songs in there, then hunt around with the recommended or "X Radio" featuresThe issue I keep having is that if I name the playlist, that name takes precedence when rec...
My Question or Issue I often make themed playlists that all but require me get a few songs in there, then hunt around with the recommended or "X Radio" features The issue I keep having is that if...
Moderator
2223 Views
3 replies
3 likes
Hey,when i search for a artist in my playlist I want to play just the songs that popped up with the search but Spotify just continues playing my usual order.
Hey, when i search for a artist in my playlist I want to play just the songs that popped up with the search but Spotify just continues playing my usual order.
Composer
374 Views
1 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceWindows 10 Laptop, iPhone XOperating SystemWin 10 iOS 13 My Question or IssueI have recently been trying to move my music over from my music app on my ios device to spotify (music that is not on spotify) and i wa...
Plan Premium Country United Kingdom Device Windows 10 Laptop, iPhone X Operating System Win 10 iOS 13 My Question or Issue I have recently been trying to move my music over from my m...
797 Views
0 replies
0 likes
Up until last Friday night whatever I was listening to was showing up under recently listened to then boom, nothing! Now whatever I listen to isn't showing up anywhere. Help? Then yesterday it seemed Spotify was down almost all day. I am on a Family ...
Up until last Friday night whatever I was listening to was showing up under recently listened to then boom, nothing! Now whatever I listen to isn't showing up anywhere. Help? Then yesterday it seemed...
Moderator
5058 Views
4 replies
1 likes
Plan PremiumCountry France Device(iPad, Oneplus, computer)Operating System(iOS 10, Android, Windows 10) My Question or IssueAn easy question! I got some song on my computer.May I add them to Spotify in order to hear them on my iPad, or smartphone(and...
Plan Premium Country France Device (iPad, Oneplus, computer) Operating System (iOS 10, Android, Windows 10) My Question or Issue An easy question! I got some song on my co...
Community Legend
382 Views
1 replies
0 likes
