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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302034 Views

96 replies

91 likes

  • 302034 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165137 Views

238 replies

44 likes

  • 165137 Views
  • 238 replies
  • 44 likes

Spotify Wrapped page does not load

PlanPremiumCountryBrazil DeviceOneplus 5T/PC Operating SystemAndroid O/W10 My Question or IssueNo matter what i do my 2019 wrapped page does not load. I've tried in my Android phone and in 2 different PC's, but when i click the wrapped link nothing h...

Visitor

  Plan Premium Country Brazil   Device Oneplus 5T/PC   Operating System Android O/W10   My Question or Issue No matter what i do my 2019 wrapped page does not load. I...

512 Views

0 replies

0 likes

Wrapped 2019
  • 512 Views
  • 0 replies
  • 0 likes

Spotify Wrapped up

Does anyone know if there’s a way to remove a playlist from the wrapped up considerations? I have a playlist I listen to before I go to bed some nights and it completely clogged up my wrapped up. If there’s a way to remove it that’d be greatly apprec...

Visitor

Does anyone know if there’s a way to remove a playlist from the wrapped up considerations? I have a playlist I listen to before I go to bed some nights and it completely clogged up my wrapped up. If ...

575 Views

0 replies

0 likes

  • 575 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Wrapped Decade Playlist shows artists I have marked with "I don't like artist X"

My Question or IssueWhat's wrong with the playlist of the decade in "Wrapped 2019"? It's just filled with local pop hits. I listen to maybe around five bands from my own country (in this case Finland) and I've pressed "I don't like artist X" on most ...

Casual Listener

My Question or Issue What's wrong with the playlist of the decade in "Wrapped 2019"? It's just filled with local pop hits. I listen to maybe around five bands from my own country (in this case Finla...

cowknee

Casual Listener

5220 Views

11 replies

21 likes

  • 5220 Views
  • 11 replies
  • 21 likes

Unpersonalized playlists from Spotify

I personally feel that Spotify generally does a good job at knowing what I like and what I don't when it comes to music selection. This year, however, I'm starting to have my doubts after I scrolled through the "Best of the decade for you" playlist f...

Casual Listener

I personally feel that Spotify generally does a good job at knowing what I like and what I don't when it comes to music selection.  This year, however, I'm starting to have my doubts after I scr...

Minty

Casual Listener

877 Views

2 replies

0 likes

  • 877 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why am I being charging twice a month?

Hi,It seems that I was charged twice a month by spotify. I have only one account. Before March 2019, the payment was normal. From March on, I was being charging 4.99 euros twice each month. I have only one student subscription. You can see that on De...

Visitor

Hi, It seems that I was charged twice a month by spotify. I have only one account. Before March 2019, the payment was normal. From March on, I was being charging 4.99 euros twice each month. I have ...

Mario

Spotify Legend

1460 Views

2 replies

0 likes

  • 1460 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist folders not syncing across devices?

I just found out you could sort your playlists into folders on desktop, which was awesome because that's something I've been wanting for a while. So I sorted all my playlists into appropriate folders... ...then I opened the app and it's completely of...

Newbie

I just found out you could sort your playlists into folders on desktop, which was awesome because that's something I've been wanting for a while. So I sorted all my playlists into appropriate folders...

Katerina

Spotify Legend

2731 Views

2 replies

1 likes

Android
Folder Playlist
library malfunction
playlist folders
Playlist Organization
Playlist Placement
Sync issue
synching devices
  • 2731 Views
  • 2 replies
  • 1 likes

Filtering Issues in Playlists

Whenever I try to filter songs by artist, instead of playing the next song by that artist, it is just playing the next song on my playlist/liked songs list. For example, if I filter my playlist/liked songs list by Odesza, and I click on one of their ...

Visitor

Whenever I try to filter songs by artist, instead of playing the next song by that artist, it is just playing the next song on my playlist/liked songs list. For example, if I filter my playlist/liked...

AeroZ

Composer

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Duplicate songs / likes in my library (not playlists)

So when using Spotify I'm constantly annoyed by the fact that I get duplicate songs in my library. Take the new Caribou single(s) for example, a few weeks back there's a new single 'Home', I love it and 'like' it. Today there is a new single called '...

Gig Goer

So when using Spotify I'm constantly annoyed by the fact that I get duplicate songs in my library. Take the new Caribou single(s) for example, a few weeks back there's a new single 'Home', I love it ...

AeroZ

Composer

554 Views

1 replies

0 likes

duplicates
  • 554 Views
  • 1 replies
  • 0 likes

Passare da spotify premium a spotify Family

Ciao a tutti, ho recentemente fatto un offerta di 3 mesi a 9,99€ che mi scade il 23/02/2020 ma vorrei passare ad un account premium family e vorrei sapere se avendo ancora a disposizione 2 mesi e mezzo di premium questi li perdo e quindi già dal pros...

Casual Listener

Ciao a tutti, ho recentemente fatto un offerta di 3 mesi a 9,99€ che mi scade il 23/02/2020 ma vorrei passare ad un account premium family e vorrei sapere se avendo ancora a disposizione 2 mesi e mez...

615 Views

0 replies

0 likes

Spotify family
  • 615 Views
  • 0 replies
  • 0 likes

Can't change playlist cover

PlanFreeCountryUSADeviceAcer ChromebookOperating SystemGoogle Chrome OS Version 78.0.3904.106 (Official Build) (32-bit) My Question or IssueI have the desktop app (not the one from the Play Store, the one the Spotify site offers me), but I still can'...

Newbie

Plan Free Country USA Device Acer Chromebook Operating System Google Chrome OS Version 78.0.3904.106 (Official Build) (32-bit)   My Question or Issue I have the desktop app (not t...

OneByBoo

Roadie

4384 Views

1 replies

1 likes

chrome
cover
Customization
Desktop
google
Help
  • 4384 Views
  • 1 replies
  • 1 likes

Songs I have NOT saved showing as saved and songs I HAVE saved showing as unsaved.

It's all in the title, suddenly I'm finding that songs I have NOT saved are showing as saved and songs I HAVE saved showing as unsaved. It's super random. What's going on? PlanPremiumCountryUSADeviceMacbook ProOperating SystemmacOS 10.15

Gig Goer

It's all in the title, suddenly I'm finding that songs I have NOT saved are showing as saved and songs I HAVE saved showing as unsaved. It's super random. What's going on?   Plan Premium Cou...

gobanew

Casual Listener

754 Views

1 replies

0 likes

saved
unsaved
  • 754 Views
  • 1 replies
  • 0 likes

Urgent help needed: All my hard work is gone

I am an artist who has been regularly releasing music, tirelessly promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason last night I got an email saying “ Spotify has detected ...

Music Fan

I am an artist who has been regularly releasing music, tirelessly  promoting through my social media. I am completely devastated, my mental well-being is seriously taking a toll. For some reason...

Yfnite

Music Fan

833 Views

3 replies

0 likes

artists
Music
  • 833 Views
  • 3 replies
  • 0 likes

Solved!! Combining playlist

I have a bunch of play list and I want to combine them. The question I have is is there a way to change the date added or retain the date originally added? For example I have song A in playlist 1 that was added in 2015. I now created playlist 2 that ...

Music Fan

I have a bunch of play list and I want to combine them. The question I have is is there a way to change the date added or retain the date originally added? For example I have song A in playlist 1 tha...

Bittencourt

Spotify Star

1740 Views

5 replies

1 likes

  • 1740 Views
  • 5 replies
  • 1 likes

Recently played issues, music stops

PlanPremiumCountryUSAOperating SystemAndroid My Question or IssueMy recently played artists section hasn't changed in a few weeks. Despite listening to about 7-8 different playlists in different genres.Also, if I pause my music for too long, it stops...

Casual Listener

Plan Premium Country USA Operating System Android    My Question or Issue My recently played artists section hasn't changed in a few weeks. Despite listening to about 7-8 different ...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Discover weekly and release radar saturated

PlanPremiumCountryUSADevice(Misc)Operating System(Misc) My Question or Issue When I first started using Spotify I would receive excellent Discover weekly recommendations based off the songs that I liked and listened to, although recently, I have been...

Casual Listener

Plan Premium Country USA Device (Misc) Operating System (Misc)   My Question or Issue   When I first started using Spotify I would receive excellent Discover weekly recommendatio...

Nicegs

Casual Listener

473 Views

2 replies

1 likes

  • 473 Views
  • 2 replies
  • 1 likes

how 'discovery' feature works? has there been any updated info on this in the last year or so?

how 'discovery' feature works? has there been any updated info on this in the last year or so? when does it reset? what time exactly is everything prior to the last couple of hours of reset counted for in the output of the discovery feature?

Casual Listener

how 'discovery' feature works? has there been any updated info on this in the last year or so?   when does it reset? what time exactly   is everything prior to the last couple of hours ...

256 Views

0 replies

0 likes

  • 256 Views
  • 0 replies
  • 0 likes

Top Portugal 2019

https://open.spotify.com/playlist/45YxFUsZ8Gd6HOE9qxn8Oi?si=0yH7gbBoTzaHnQKi0NtZYA

Regular

https://open.spotify.com/playlist/45YxFUsZ8Gd6HOE9qxn8Oi?si=0yH7gbBoTzaHnQKi0NtZYA

574 Views

0 replies

0 likes

  • 574 Views
  • 0 replies
  • 0 likes

Solved!! Converting old local files playlists to regular Spotify songs

Hello, This seems like an incredibly basic thing, but I just can't seem to find any information on it. I have a bunch of Spotify playlists I created years ago from importing local files from iTunes. That MacBook with the actual files is long gone, bu...

Casual Listener

Hello,   This seems like an incredibly basic thing, but I just can't seem to find any information on it.   I have a bunch of Spotify playlists I created years ago from importing local f...

kiwijoshi

Casual Listener

8510 Views

4 replies

1 likes

local files
  • 8510 Views
  • 4 replies
  • 1 likes

Stop downloading

PlanPremiumCountryUSA DeviceGalaxy S8 activeOperating SystemAndroid P My Question or IssueNo matter what I do those 3 playlists start automatically downloading. I've tried cancelling the download with the download slide at the playlist menu and throu...

Visitor

Plan Premium Country USA   Device Galaxy S8 active Operating System Android P   My Question or Issue No matter what I do those 3 playlists start automatically downloading. I've t...

MichaelJerzak

Composer

603 Views

1 replies

1 likes

  • 603 Views
  • 1 replies
  • 1 likes