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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303898 Views

96 replies

91 likes

  • 303898 Views
  • 96 replies
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Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

170055 Views

242 replies

44 likes

  • 170055 Views
  • 242 replies
  • 44 likes

Superuser Contribution Delete songs from your library

Hello, How can I delete PERMANENTLY songs from my library? Because when I delete them they are no longer in my library but they are still in my phone. Thank you

Visitor

Hello,  How can I delete PERMANENTLY songs from my library?  Because when I delete them they are no longer in my library but they are still in my phone.  Thank you  

Katerina

Spotify Legend

1348 Views

1 replies

0 likes

  • 1348 Views
  • 1 replies
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Freeze and crash spotify

PlanPremiumCountryArgentinaDeviceMacbook airOperating SystemmacOS sierra When i try to change the playlist place my spotify freeze and crash.My Question or Issue

Newbie

Plan Premium Country Argentina Device Macbook air Operating System macOS sierra   When i try to change the playlist place my spotify freeze and crash. My Question or Issue  

Billy-J

Spotify Star

544 Views

1 replies

0 likes

Crash
Freezing
  • 544 Views
  • 1 replies
  • 0 likes

Spotify adding songs that i already have at the top of my list cant sort by added now

started happening a few days ago adding songs already on my playlist to the top of it saying its been added a day ago but its been years or months since ive added that song king annoying

Visitor

started happening a few days ago adding songs already on my playlist to the top of it saying its been added a day ago but its been years or months since ive added that song king annoying

674 Views

0 replies

0 likes

  • 674 Views
  • 0 replies
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WHERE IS MY MUSIC!!

As of this summer, Spotify got a new look, and a MASSIVE loss in functionality. I got an update that managed to erase 90% of my saved library (where did all my saved artists go?!) and made it impossible to view albums I have saved by the artist as op...

Casual Listener

As of this summer, Spotify got a new look, and a MASSIVE loss in functionality. I got an update that managed to erase 90% of my saved library (where did all my saved artists go?!) and made it impossi...

jmecook

Casual Listener

714 Views

4 replies

1 likes

  • 714 Views
  • 4 replies
  • 1 likes

My Spotify Decade Wrapped banner didn't appear

My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, music and all of those things. And there's no e-mail ab...

Visitor

My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, musi...

1757 Views

0 replies

0 likes

Troubleshooting
Wrapped 2019
  • 1757 Views
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Why Spotify keeps giving me suggested tracks even tho in my playlist there are more than 15 songs?

PlanFreeCountryItalyDeviceiPhone 8Operating SystemiOS 10My Question or IssueEven tho in my playlist there are more than 15 songs after a while Spotify starts giving me many suggested tracks

Visitor

Plan Free Country Italy Device iPhone 8 Operating System iOS 10 My Question or Issue Even tho in my playlist there are more than 15 songs after a while Spotify starts giving me many sugges...

724 Views

0 replies

0 likes

  • 724 Views
  • 0 replies
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Podcast subscription

Plan PremiumCountry FranceDevice Desktop pcOperating System Linux/FedoraMy Question or IssueI recently started to listen to some podcast, and subscribed to some of them, thinking I would like to listen them again later. Now, curiously, it seems my li...

Newbie

Plan Premium Country France Device  Desktop pc Operating System  Linux/Fedora My Question or Issue I recently started to listen to some podcast, and subscribed to some of them, th...

397 Views

0 replies

0 likes

  • 397 Views
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I can’t access my favorite tracks in the application on the computer

PlanPremiumDevice(Macbook Pro 2017)Operating System(MacOS Cataline)App version - 1.1.21.1654.g282a2807 I can’t access my favorite tracks on the computer. I have about 400 tracks and everything is fine on the phone and in the browser. But nothing is s...

Newbie

Plan Premium Device (Macbook Pro 2017) Operating System (MacOS Cataline) App version - 1.1.21.1654.g282a2807   I can’t access my favorite tracks on the computer. I have about 400 tr...

504 Views

0 replies

2 likes

  • 504 Views
  • 0 replies
  • 2 likes

"I don't like this artist" mechanics in Discovery Weekly

When I select "I don't like this artist" for an artist in the Discovery Weekly does it affect the possibility of other similar artists' appearing in Discovery Weekly in the future or does it affect only that particular artist? I normally browse throu...

Casual Listener

When I select "I don't like this artist" for an artist in the Discovery Weekly does it affect the possibility of other similar artists' appearing in Discovery Weekly in the future or does it affect o...

1428 Views

0 replies

1 likes

  • 1428 Views
  • 0 replies
  • 1 likes

Solved!! Music

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

Hookboy5568

Regular

932 Views

2 replies

0 likes

Hookboy G
  • 932 Views
  • 2 replies
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Saved Song

PlanPremiumCountryUSADevice(iPhone xR, Windows 10)Operating System(iOS, Windows 10,etc.) My Question or IssueAll of the songs from local files that I saved, there is now no way for me to unsave them. I used to be able to do it on my phone by swiping ...

Regular

Plan Premium Country USA Device (iPhone xR, Windows 10) Operating System (iOS, Windows 10,etc.)   My Question or Issue All of the songs from local files that I saved, there is now no w...

AeroZ

Composer

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Best of the Decade for you playlist disappeared

PlanFreeCountryIrelandDevice(Huawei P20, HP Pavilion)Operating System(Android Pie, Ubuntu) My Question or IssueI first looked at the 2019 wrapped at 8am GMT on the day it was released and I saw my 2019 playlist as well as my Best of The Decade For Yo...

Casual Listener

Plan Free Country Ireland Device (Huawei P20, HP Pavilion) Operating System (Android Pie, Ubuntu)   My Question or Issue I first looked at the 2019 wrapped at 8am GMT on the day it was...

365 Views

0 replies

2 likes

  • 365 Views
  • 0 replies
  • 2 likes

Musics syncs in Windows app and Android app

PlanPremiumCountryBrazilDeviceAndroid 9.0 Operating SystemWindows 10 My Question or IssueI'm having trouble with my songs on "Cantadas Musicas". In android I add a song to my library, but on the computer (Windows 10) this song does not appear. It's l...

Newbie

Plan Premium Country Brazil Device Android 9.0  Operating System Windows 10   My Question or Issue I'm having trouble with my songs on "Cantadas Musicas". In android I add a song ...

451 Views

0 replies

0 likes

  • 451 Views
  • 0 replies
  • 0 likes

Account deactivated?

PlanPremium Family memberCountryNetherlandsDeviceOneplus 5TOperating SystemAndroid My Question or IssueSo I got an email today from support@adheaps that apperantly my spotify account got deactivated dueo to a failed payment. When I log in to spotify ...

Casual Listener

Plan Premium Family member Country Netherlands Device Oneplus 5T Operating System Android   My Question or Issue So I got an email today from support@adheaps  that apperantly...

Em77

Visitor

1354 Views

2 replies

0 likes

  • 1354 Views
  • 2 replies
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Locking a playlist so it won't shuffle

My Question or IssueI use the shuffle feature whe I listen to the majority of my playlists. But there are a few (for example classical and show tunes) that should be heard in a sequence defined in the original album release. But I often forget to can...

Regular

My Question or Issue I use the shuffle feature whe I listen to the majority of my playlists. But there are a few (for example classical and show tunes) that should be heard in a sequence defined in ...

720 Views

0 replies

0 likes

shuffle
  • 720 Views
  • 0 replies
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Having trouble with Wrapped email

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI use Spotify Free on a Windows PC (Windows 10 Home, 64-bit, Version 1909, Build 18363.476). ...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I use S...

mj88325

Casual Listener

538 Views

2 replies

0 likes

  • 538 Views
  • 2 replies
  • 0 likes

Superuser Contribution Best of the Decade For You question

Plan FreeCountryUSADeviceMacBook ProOperating SystemiOS 10.14 My Question or IssueApparently these playlists were created by region. I go to school in Utah but my "region," especially in terms of music tastes, is the East Coast, DC area. There is not...

Regular

Plan  Free Country USA Device MacBook Pro Operating System iOS 10.14   My Question or Issue Apparently these playlists were created by region. I go to school in Utah but my "regio...

sduijvestijn

Casual Listener

996 Views

3 replies

0 likes

  • 996 Views
  • 3 replies
  • 0 likes

Wrapped playlist of the decade has gone. Where?

Hello all, I'm just wondering where my wrapped playlist of the decade has gone? I am a premium member on an android phone. Any support would be great, would really like to listen to it. Kind regards, Skelly

Casual Listener

Hello all,   I'm just wondering where my wrapped playlist of the decade has gone?    I am a premium member on an android phone.    Any support would be great, would rea...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution ALBUMS: saved albums/sorted by artist/filter field

Here's a problem I discovered with Spotify's search function, relative to ALBUMS, and am wondering if anyone else has come across this as well. I'll give a real life example prefaced by the following: I save a lot of albums.* Suppose I click on ALBUM...

Gig Goer

Here's a problem I discovered with Spotify's search function, relative to ALBUMS, and am wondering if anyone else has come across this as well.  I'll give a real life example prefaced by the fol...

Mario

Spotify Legend

2945 Views

5 replies

0 likes

  • 2945 Views
  • 5 replies
  • 0 likes