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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302674 Views

96 replies

91 likes

  • 302674 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

166630 Views

238 replies

44 likes

  • 166630 Views
  • 238 replies
  • 44 likes

Changing songs on an already created playlist.

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just noticed a song that has been on my playlist for over a year has suddenly changed in conten...

Newbie

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   I ju...

OneByBoo

Roadie

1696 Views

1 replies

0 likes

  • 1696 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlist] Song that you select “Start Radio” from is not included in the radio playlist

iOS. When listening to a song (either individually or part of a playlist / album) half way through if you select "Start Radio" you are taken to a radio playlist of similar songs, but the original song you were listing to is not included in the radio ...

Visitor

iOS. When listening to a song (either individually or part of a playlist / album) half way through if you select "Start Radio" you are taken to a radio playlist of similar songs, but the original s...

Petya

Community Legend

1648 Views

3 replies

2 likes

iOS
Radio
  • 1648 Views
  • 3 replies
  • 2 likes

I can't download local files to my phone

I have imported my own music to Spotify, it is located now in my local library. Then I've made a new playlist and I've added the songs from the located library to this playlist. So far so good... But now I can't play this on my phone, it is 'waiting ...

Newbie

I have imported my own music to Spotify, it is located now in my local library. Then I've made a new playlist and I've added the songs from the located library to this playlist. So far so good... ...

1099 Views

0 replies

1 likes

  • 1099 Views
  • 0 replies
  • 1 likes

Dislike button applies to the next song in the radio

Hello everyone! When I dislike a song on radio it also applies to the next song only if it is already in my library (liked songs) therefore removing it from my library.Has anyone faced the same problem? Is there any workaround? Thanks in advance!

Casual Listener

Hello everyone!   When I dislike a song on radio it also applies to the next song only if it is already in my library (liked songs) therefore removing it from my library. Has anyone faced the...

1116 Views

0 replies

0 likes

  • 1116 Views
  • 0 replies
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Nobody is able to see my playlists

I've started few playlists and wish to share it with people, but nobody is able to see them...! I saw on my settings that they are public. PremiumCanadaMacBook and iPhone5s

Newbie

I've started few playlists and wish to share it with people, but nobody is able to see them...! I saw on my settings that they are public.      Premium Canada MacBook and iPhone5s...

1093 Views

0 replies

0 likes

  • 1093 Views
  • 0 replies
  • 0 likes

(COMPLAINT) The New UI Is Poorly Designed

PlanPremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I've been using Spotify Premium for over three years, and until 2019 I have never considered unsubscribin...

Newbie

Plan Premium Country United States    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I've been usi...

williamdallas77

Casual Listener

1598 Views

1 replies

9 likes

  • 1598 Views
  • 1 replies
  • 9 likes

liked playlist empty

so, i had well over 1,000 liked songs. many of them i had not added to seperate playlists. i recently moved a lot of files from my phones internal storage to my sd card. so all my downloaded songs have to redownload, which is fine. whats not fine is ...

Newbie

so, i had well over 1,000 liked songs. many of them i had not added to seperate playlists.    i recently moved a lot of files from my phones internal storage to my sd card. so all my down...

1197 Views

0 replies

0 likes

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  • 0 replies
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Solved!!Superuser Contribution Can't find/play a song

PlanPremiumCountry SlovakiaDevicePCOperating SystemWindows 10 My Question or IssueI have search for artist **bleep** chambers and song Judas Goat. I was not able to find it via client. When googling for this song, I have found link https://open.spoti...

Casual Listener

Plan Premium Country  Slovakia Device PC Operating System Windows 10   My Question or Issue I have search for artist **bleep** chambers and song Judas Goat. I was not able to find...

CarlosE

Spotify Legend

22154 Views

15 replies

3 likes

Music
  • 22154 Views
  • 15 replies
  • 3 likes

Playlists not syncing or updating

PlanPremiumCountryAustraliaDeviceiPhone 8 PlusOperating SystemWindows 10 My Question or IssueI've deleted a playlist that was made public - but it still shows up for anyone following me. The playlist is no longer on my iPhone or on the Windows app. I...

Visitor

Plan Premium Country Australia Device iPhone 8 Plus Operating System Windows 10   My Question or Issue I've deleted a playlist that was made public - but it still shows up for anyone f...

Emilia_8

Community Legend

1861 Views

1 replies

0 likes

  • 1861 Views
  • 1 replies
  • 0 likes

Late Night Jazz playlist disappeared

About 8 hours ago I listened to the "Late Night Jazz" playlist by Spotify and now I'm sitting here back at the desk stunned by the fact that spotify apparently changed the whole playlist without any warning. I wasn't even aware that playlists except ...

Visitor

About 8 hours ago I listened to the "Late Night Jazz" playlist by Spotify and now I'm sitting here back at the desk stunned by the fact that spotify apparently changed the whole playlist without any ...

eagle1maledetto

Regular

1678 Views

3 replies

2 likes

  • 1678 Views
  • 3 replies
  • 2 likes

Local Files keeps being added to liked songs

Hello there.Im using Spotify from an Android mobile and sometimes on desktop.For some reason one day, without any permission the app added all my local files to my library, turning it to a complete mess. I had 30 easy finding Liked Songs which I coul...

Newbie

Hello there. Im using Spotify from an Android mobile and sometimes on desktop. For some reason one day, without any permission the app added all my local files to my library, turning it to a comple...

1338 Views

0 replies

0 likes

Local files for Spotify Mobile
  • 1338 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution App freezes on Redmi Note 8 Pro

PlanPremiumCountryUruguayDeviceRedmin Note 8 ProOperating SystemAndroid P My Question or IssueLike many other users, I own a Xiaomi Redmi Note 8 Pro and the app freezes when touching any of the 3 buttons menu on the app.TBH This is really annoying, s...

Casual Listener

Plan Premium Country Uruguay Device Redmin Note 8 Pro Operating System Android P   My Question or Issue Like many other users, I own a Xiaomi Redmi Note 8 Pro and the app freezes ...

ohmann

Visitor

23353 Views

33 replies

95 likes

  • 23353 Views
  • 33 replies
  • 95 likes

Made For You Playlist

PlanPremiumCountryTurkeyDeviceiPhone 8 PlusOperating SystemiOS 13Question or Issue My issue is that I hate, I mean HATE the songs that are being showed to me every Monday on my 'Made For You' playlist . I just can't discover any new songs and the son...

Visitor

Plan Premium Country Turkey Device iPhone 8 Plus Operating System iOS 13 Question or Issue   My issue is that I hate, I mean HATE the songs that are being showed to me every Monday on ...

1114 Views

0 replies

0 likes

  • 1114 Views
  • 0 replies
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Offline Listening not possible despite premium

Hey, I registered a massive consumption of my data volume caused by spotify. I have a premium account and downloaded my whole library, so every song has a green sign. As soon as I click in settings to only listen to downloaded songs when offline, no ...

Visitor

Hey,    I registered a massive consumption of my data volume caused by spotify. I have a premium account and downloaded my whole library, so every song has a green sign. As soon as I clic...

1133 Views

0 replies

0 likes

  • 1133 Views
  • 0 replies
  • 0 likes

I can only see liked songs and not saved songs

PlanPremium DeviceiPhone 8 and Macbook Pro Retina Display My Question or IssueBefore switching to premium i had an playlist called 'Liked Songs', whereas my friends with premium had a playlist called 'Saved Songs'. However after switching to premium ...

Visitor

Plan Premium   Device iPhone 8 and Macbook Pro Retina Display   My Question or Issue Before switching to premium i had an playlist called 'Liked Songs', whereas my friends with premi...

Luan

Spotify Star

1922 Views

1 replies

0 likes

saved songs
  • 1922 Views
  • 1 replies
  • 0 likes

Album Page Display Order

PlanPremiumDeviceMacbook Mid 2012Operating SystemOS 10.12.6 My Question or IssueWhen I browse the albums I saved to my library, it was able to remember the location where I viewed last time. For example, I saved hundreds of albums, and I sort them by...

Regular

Plan Premium Device Macbook Mid 2012 Operating System OS 10.12.6   My Question or Issue When I browse the albums I saved to my library, it was able to remember the location where I viewe...

1188 Views

0 replies

0 likes

  • 1188 Views
  • 0 replies
  • 0 likes

Able to access other users Discover Weekly

PlanPremiumCountryUnited StatesDeviceMacbook Pro 2018Operating SystemmacOS 10.15 My Question or IssueI am able to see and save another user's Discover Weekly even though that user has the playlist set to private. The user was able to do the same with...

Newbie

Plan Premium Country United States Device Macbook Pro 2018 Operating System macOS 10.15   My Question or Issue I am able to see and save another user's Discover Weekly even though that...

1134 Views

0 replies

0 likes

  • 1134 Views
  • 0 replies
  • 0 likes

Discover Weekly has not updated in three weeks

PlanPremiumDeviceiPhone 11 ProOperating SystemiOS13 Discover Weekly has not updated in a couple of weeks. Unfollowed, Logged out and back in, still no updating. spotify:playlist:37i9dQZEVXcPlSmfLKANGU

Visitor

  Plan Premium Device iPhone 11 Pro Operating System iOS13   Discover Weekly has not updated in a couple of weeks.  Unfollowed, Logged out and back in, still no updating. &nbs...

1121 Views

0 replies

0 likes

  • 1121 Views
  • 0 replies
  • 0 likes

Why do certain artist that I follow list a number of songs?

PlanPremiumCountryUSA Device(iPhone XS, Macbook Pro 2016)Operating System(iOS 13, Mac OS 10.15) My Question or Issue When I follow an artist, the artist tab usually just list the artists with the word "following" below the name of each. However, for ...

Newbie

Plan Premium Country USA   Device (iPhone XS, Macbook Pro 2016) Operating System (iOS 13, Mac OS 10.15)   My Question or Issue   When I follow an artist, the artist tab usu...

1365 Views

0 replies

0 likes

  • 1365 Views
  • 0 replies
  • 0 likes

Superuser Contribution Find songs from previous Daily Mix

There was a song on one of my Daily Mix, yesterday, that I wanted to save but was unable to. Is there a way to see history on your phone like you can on the computer? I checked the history on the computer but it's not there. It looks like it skipped ...

Music Fan

There was a song on one of my Daily Mix, yesterday, that I wanted to save but was unable to. Is there a way to see history on your phone like you can on the computer? I checked the history on the com...

Tjhuertas

Visitor

9068 Views

3 replies

10 likes

  • 9068 Views
  • 3 replies
  • 10 likes