Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
so, i had well over 1,000 liked songs. many of them i had not added to seperate playlists. i recently moved a lot of files from my phones internal storage to my sd card. so all my downloaded songs have to redownload, which is fine. whats not fine is ...
so, i had well over 1,000 liked songs. many of them i had not added to seperate playlists. i recently moved a lot of files from my phones internal storage to my sd card. so all my down...
1172 Views
0 replies
0 likes
PlanPremiumCountryAustraliaDeviceiPhone 8 PlusOperating SystemWindows 10 My Question or IssueI've deleted a playlist that was made public - but it still shows up for anyone following me. The playlist is no longer on my iPhone or on the Windows app. I...
Plan Premium Country Australia Device iPhone 8 Plus Operating System Windows 10 My Question or Issue I've deleted a playlist that was made public - but it still shows up for anyone f...
Community Legend
1835 Views
1 replies
0 likes
I have a playlist in which I add all albums released in 2019 that I want to check out. Until last week I was able to add a complete album to this playlist. Now the option seems to be completely gone. I really don't want to add one song at a time to t...
I have a playlist in which I add all albums released in 2019 that I want to check out. Until last week I was able to add a complete album to this playlist. Now the option seems to be completely gone....
Casual Listener
42535 Views
40 replies
90 likes
Hello there.Im using Spotify from an Android mobile and sometimes on desktop.For some reason one day, without any permission the app added all my local files to my library, turning it to a complete mess. I had 30 easy finding Liked Songs which I coul...
Hello there. Im using Spotify from an Android mobile and sometimes on desktop. For some reason one day, without any permission the app added all my local files to my library, turning it to a comple...
1316 Views
0 replies
0 likes
PlanPremiumCountryTurkeyDeviceiPhone 8 PlusOperating SystemiOS 13Question or Issue My issue is that I hate, I mean HATE the songs that are being showed to me every Monday on my 'Made For You' playlist . I just can't discover any new songs and the son...
Plan Premium Country Turkey Device iPhone 8 Plus Operating System iOS 13 Question or Issue My issue is that I hate, I mean HATE the songs that are being showed to me every Monday on ...
1096 Views
0 replies
0 likes
Hey, I registered a massive consumption of my data volume caused by spotify. I have a premium account and downloaded my whole library, so every song has a green sign. As soon as I click in settings to only listen to downloaded songs when offline, no ...
Hey, I registered a massive consumption of my data volume caused by spotify. I have a premium account and downloaded my whole library, so every song has a green sign. As soon as I clic...
1106 Views
0 replies
0 likes
PlanPremium DeviceiPhone 8 and Macbook Pro Retina Display My Question or IssueBefore switching to premium i had an playlist called 'Liked Songs', whereas my friends with premium had a playlist called 'Saved Songs'. However after switching to premium ...
Plan Premium Device iPhone 8 and Macbook Pro Retina Display My Question or Issue Before switching to premium i had an playlist called 'Liked Songs', whereas my friends with premi...
Spotify Star
1889 Views
1 replies
0 likes
PlanPremiumDeviceMacbook Mid 2012Operating SystemOS 10.12.6 My Question or IssueWhen I browse the albums I saved to my library, it was able to remember the location where I viewed last time. For example, I saved hundreds of albums, and I sort them by...
Plan Premium Device Macbook Mid 2012 Operating System OS 10.12.6 My Question or Issue When I browse the albums I saved to my library, it was able to remember the location where I viewe...
1158 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceMacbook Pro 2018Operating SystemmacOS 10.15 My Question or IssueI am able to see and save another user's Discover Weekly even though that user has the playlist set to private. The user was able to do the same with...
Plan Premium Country United States Device Macbook Pro 2018 Operating System macOS 10.15 My Question or Issue I am able to see and save another user's Discover Weekly even though that...
1118 Views
0 replies
0 likes
PlanPremiumDeviceiPhone 11 ProOperating SystemiOS13 Discover Weekly has not updated in a couple of weeks. Unfollowed, Logged out and back in, still no updating. spotify:playlist:37i9dQZEVXcPlSmfLKANGU
Plan Premium Device iPhone 11 Pro Operating System iOS13 Discover Weekly has not updated in a couple of weeks. Unfollowed, Logged out and back in, still no updating. &nbs...
1111 Views
0 replies
0 likes
I had accidentally moved my entire playlists library into one folder on the web app. I then deleted the folder hoping it wouldnt delete the contents, which it didnt the last time I did it. Now everything's deleted. Is there a wha spotify can revert m...
I had accidentally moved my entire playlists library into one folder on the web app. I then deleted the folder hoping it wouldnt delete the contents, which it didnt the last time I did it. Now everyt...
Roadie
2064 Views
1 replies
0 likes
I had a question about some of the playlist on Spotify. I have been noticing that some of the genre specific playlist that I like are getting modified to include music that does not fit the genre. For example, there is a list for Grunge list I used t...
I had a question about some of the playlist on Spotify. I have been noticing that some of the genre specific playlist that I like are getting modified to include music that does not fit the gen...
Roadie
2167 Views
1 replies
0 likes
PlanPremiumCountryUSA Device(iPhone XS, Macbook Pro 2016)Operating System(iOS 13, Mac OS 10.15) My Question or Issue When I follow an artist, the artist tab usually just list the artists with the word "following" below the name of each. However, for ...
Plan Premium Country USA Device (iPhone XS, Macbook Pro 2016) Operating System (iOS 13, Mac OS 10.15) My Question or Issue When I follow an artist, the artist tab usu...
1340 Views
0 replies
0 likes
Hi, can i search for a song and just play it or does everything have to go in a playlist? Ive set up one play list as a test (im new to this app streaming) and it works fine.sometimes though i just want to play a random track to try. tia
Hi, can i search for a song and just play it or does everything have to go in a playlist? Ive set up one play list as a test (im new to this app streaming) and it works fine. sometimes thou...
Composer
5336 Views
5 replies
0 likes
PlanPremiumCountryFinlandDeviceSamsung Galaxy S9, Windows 10 desktopOperating SystemAndroid Pie, Windows 10 My Question or IssueI have multiple sets of same numbered daily mixes, also don't have endless Daily Mixes but have "former" Daily Mixes that ...
Plan Premium Country Finland Device Samsung Galaxy S9, Windows 10 desktop Operating System Android Pie, Windows 10 My Question or Issue I have multiple sets of same numbered dai...
Community Legend
1359 Views
1 replies
0 likes
Premium, Canada. Multiple devices: MacBook Pro 2018 (desktop app, on Mojave), HP Elitebook (x2, one running web app, one running desktop app, both Win10), Pixel 2 (mobile app, on Android 10) Over the last two weeks, I've noticed that all the playlist...
Premium, Canada. Multiple devices: MacBook Pro 2018 (desktop app, on Mojave), HP Elitebook (x2, one running web app, one running desktop app, both Win10), Pixel 2 (mobile app, on Android 10) ...
972 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceXiaomi Mi 8 LiteOperating SystemWindows 10 My Question or IssueSometimes when I start a music It takes like 5 seconds and another music play instead. And the song is always (Do it again - Remastered - The Beach Boys) tha...
Plan Premium Country Brazil Device Xiaomi Mi 8 Lite Operating System Windows 10 My Question or Issue Sometimes when I start a music It takes like 5 seconds and another music play ins...
Roadie
1619 Views
1 replies
0 likes
PlanPremiumCountryEstoniaDevice(iPhone 6s)Operating System(iOS 12.3.1) My Question or IssueI have hundreds of liked songs on my liked songs playlist and I would like to remove them to make a new one with songs I actually like (the songs on there righ...
Plan Premium Country Estonia Device (iPhone 6s) Operating System (iOS 12.3.1) My Question or Issue I have hundreds of liked songs on my liked songs playlist and I would like to remov...
Roadie
1358 Views
1 replies
0 likes
Hi, is there any easier way to find a personalized playlist created by Spotify? I thought I've followed one playlist but it disappeared from the home screen and can't find it again.
Hi, is there any easier way to find a personalized playlist created by Spotify? I thought I've followed one playlist but it disappeared from the home screen and can't find it again.
Casual Listener
3210 Views
2 replies
1 likes
