Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Your Library on all devices.
In my mobile app and on the website I can not rearrange my songs in the order I want i can only do it by album or creator and some others but not freely. I know you used to be able to but now I cant
Newbie
116766 Views
31 replies
0 likes
New to Spotify. I've spent hours moving my "favorites" on Google Play Music to my Liked Songs on Spotify. Is there a way to share my Liked Songs or move them to a Playlist? Plan: Premium Country: USA Device: iPhone 11 Pro Max
Regular
566145 Views
82 replies
16 likes
Last year I was searching for some podcasts of specific interest but after giving a couple shows a try and not liking what I found I gave up and moved on. Now both of these podcasts are not only looming in my "Your Shows" despite having never followe...
Visitor
301700 Views
139 replies
68 likes
I have a premium account and I just started having this issue... (I'm using the desktop version of Spotify on my MacBook Air)I make a playlist, add songs and a cover if needed then set it to playlist. But, it doesn't show up on my profile and other p...
Visitor
217745 Views
95 replies
9 likes
PlanPremiumCountryEnglandDeviceiPhone 7Operating SystemiOS 13 My Question or Issueso it might be a very dumb question but basically i used a website tool thingy called randify because i didn’t like how spotify ‘shuffled’ my playlist of over 1000 song...
Plan Premium Country England Device iPhone 7 Operating System iOS 13 My Question or Issue so it might be a very dumb question but basically i used a website tool thingy called randif...
537 Views
0 replies
0 likes
Hi, where can I report the fact that some of the albums that actually are available on Spoti are not shown on albums section. I mean Mylene Farmer. Live a Bercy, Avant que l'ombre... a Bercy - they r on Spoti, but not on her album list, while other l...
Hi, where can I report the fact that some of the albums that actually are available on Spoti are not shown on albums section. I mean Mylene Farmer. Live a Bercy, Avant que l...
Regular
1550 Views
2 replies
0 likes
My Question or IssueWhat's wrong with the playlist of the decade in "Wrapped 2019"? It's just filled with local pop hits. I listen to maybe around five bands from my own country (in this case Finland) and I've pressed "I don't like artist X" on most ...
My Question or Issue What's wrong with the playlist of the decade in "Wrapped 2019"? It's just filled with local pop hits. I listen to maybe around five bands from my own country (in this case Finla...
Casual Listener
6189 Views
11 replies
21 likes
Plan PremiumCountry FranceDevice iPhone XS on iOS 13.2.3 My Question or IssueJust activated few days ago my iPhone with 256 Go (!) to load my huge library - more than 3,000 titlesI'm surprised it progresses so slowly, stopping each time i switch to a...
Plan Premium Country France Device iPhone XS on iOS 13.2.3 My Question or Issue Just activated few days ago my iPhone with 256 Go (!) to load my huge library - more than 3,...
285 Views
0 replies
0 likes
PlanPremiumCountryPolandDeviceXiaomi Mi 9TOperating SystemAndroid My Question or IssueDuring the break in Premium period, my Playlists and favorites are gone.I can restore Playlists via Web app, but the favorites are missing.
Plan Premium Country Poland Device Xiaomi Mi 9T Operating System Android My Question or Issue During the break in Premium period, my Playlists and favorites are gone. I can restore ...
259 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung Galaxy 8 Active My Question or IssueI have such a difficult time finding specific artists in my library. It used to all be so easy to find in alphabetical order. Why change it? Even having the most often played at ...
Plan Premium Country USA Device Samsung Galaxy 8 Active My Question or Issue I have such a difficult time finding specific artists in my library. It used to all be so easy to f...
Community Legend
678 Views
1 replies
0 likes
As of this summer, Spotify got a new look, and a MASSIVE loss in functionality. I got an update that managed to erase 90% of my saved library (where did all my saved artists go?!) and made it impossible to view albums I have saved by the artist as op...
As of this summer, Spotify got a new look, and a MASSIVE loss in functionality. I got an update that managed to erase 90% of my saved library (where did all my saved artists go?!) and made it impossi...
Casual Listener
972 Views
4 replies
1 likes
PlanPremiumCountryMulti - UK based accountDeviceDesktop PC, MobileOperating SystemLinux Mint 19.2 (64 bit)Windows 10 (latest updates)Android Oreo My Question or Issue I am podcast mad. I seem to have an issue with 2 specific podcasts at the moment:1....
Plan Premium Country Multi - UK based account Device Desktop PC, Mobile Operating System Linux Mint 19.2 (64 bit) Windows 10 (latest updates) Android Oreo My Question or Issue &nbs...
552 Views
0 replies
0 likes
PlanFree/PremiumCountryUS DeviceN/AOperating SystemN/A My Question or Issuehttps://www.spotify.com/us/account/recover-playlists/I just want to know how long a deleted playlist will be available before getting permanently deleted.
Plan Free/Premium Country US Device N/A Operating System N/A My Question or Issue https://www.spotify.com/us/account/recover-playlists/ I just want to know how long a dele...
2242 Views
0 replies
7 likes
I'm not gonna have any of my Wrapped shown I have already tried everything. What can I do
I'm not gonna have any of my Wrapped shown I have already tried everything. What can I do
Spotify Star
696 Views
1 replies
1 likes
Hi,I have a Spotify issue and hope to get some help. I have a playlist that is reading in the playlist listing as "Loading." This is happening on Windows desktop app, Android app, and Kindle Fire app. I have tried to delete it, to unfollow it, but I ...
Hi, I have a Spotify issue and hope to get some help. I have a playlist that is reading in the playlist listing as "Loading." This is happening on Windows desktop app, Android ap...
656 Views
0 replies
0 likes
PlanPremiumCountryArgentinaDeviceMacbook airOperating SystemmacOS sierra When i try to change the playlist place my spotify freeze and crash.My Question or Issue
Plan Premium Country Argentina Device Macbook air Operating System macOS sierra When i try to change the playlist place my spotify freeze and crash. My Question or Issue
Spotify Star
654 Views
1 replies
0 likes
started happening a few days ago adding songs already on my playlist to the top of it saying its been added a day ago but its been years or months since ive added that song king annoying
started happening a few days ago adding songs already on my playlist to the top of it saying its been added a day ago but its been years or months since ive added that song king annoying
719 Views
0 replies
0 likes
My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, music and all of those things. And there's no e-mail ab...
My playlists from 2016 to 2018 by Spotify Wrapped are disponibile, there is also my Decade Wrapped playlist, but there is no 2019 playlist or the banner with the statistics, most played artists, musi...
1863 Views
0 replies
0 likes
PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueMy Wrapped doesn't give me any statistics and just skips to a screen showing my past years' playlists. The url changes to "https://open.spotify.com/genre/2019-page?ineligib...
Plan Free Country USA Device Desktop Operating System Windows 10 My Question or Issue My Wrapped doesn't give me any statistics and just skips to a screen showing my past years' play...
Community Legend
2912 Views
3 replies
1 likes
PlanFreeCountryItalyDeviceiPhone 8Operating SystemiOS 10My Question or IssueEven tho in my playlist there are more than 15 songs after a while Spotify starts giving me many suggested tracks
Plan Free Country Italy Device iPhone 8 Operating System iOS 10 My Question or Issue Even tho in my playlist there are more than 15 songs after a while Spotify starts giving me many sugges...
776 Views
0 replies
0 likes
PlanPremiumDeviceMacBook ProOperating SystemMacOS Mojave 10.14.5 Most of the local files I have uploaded have had cover photos but I just tried to upload another and it did not. I tried scaling the image size down to 300x300 and also uploading the sa...
Plan Premium Device MacBook Pro Operating System MacOS Mojave 10.14.5 Most of the local files I have uploaded have had cover photos but I just tried to upload another and it did not. I ...
Composer
1165 Views
4 replies
0 likes
Plan PremiumCountry FranceDevice Desktop pcOperating System Linux/FedoraMy Question or IssueI recently started to listen to some podcast, and subscribed to some of them, thinking I would like to listen them again later. Now, curiously, it seems my li...
Plan Premium Country France Device Desktop pc Operating System Linux/Fedora My Question or Issue I recently started to listen to some podcast, and subscribed to some of them, th...
456 Views
0 replies
0 likes
PlanPremiumDevice(Macbook Pro 2017)Operating System(MacOS Cataline)App version - 1.1.21.1654.g282a2807 I can’t access my favorite tracks on the computer. I have about 400 tracks and everything is fine on the phone and in the browser. But nothing is s...
Plan Premium Device (Macbook Pro 2017) Operating System (MacOS Cataline) App version - 1.1.21.1654.g282a2807 I can’t access my favorite tracks on the computer. I have about 400 tr...
553 Views
0 replies
2 likes
PlanPremiumCountryUSADevice(iPhone xR, Windows 10)Operating System(iOS, Windows 10,etc.) My Question or IssueAll of the songs from local files that I saved, there is now no way for me to unsave them. I used to be able to do it on my phone by swiping ...
Plan Premium Country USA Device (iPhone xR, Windows 10) Operating System (iOS, Windows 10,etc.) My Question or Issue All of the songs from local files that I saved, there is now no w...
Composer
684 Views
1 replies
0 likes
