Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141536 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141536 Views
  • 63 replies
  • 49 likes

Superuser Contribution Nejde mi moje skladba

Dobrý den.Podle návodu na internetu, jsem udělal všechno,ale nejdou mi přehrávat moje skladby , které jsem přidal do playlistu. Četl jsem na internetu, že musím přes mobilní zařízení něco udělat, aby moje skladby hráli. Podle návodu jsem to zkoušel,a...

  • Visitor
  • Dobrý den. Podle návodu na internetu, jsem udělal všechno,ale nejdou mi přehrávat moje skladby , které jsem přidal do playlistu. Četl jsem na internetu, že musím přes mobilní zařízení něco udělat, a...
  • Vasil
  • Moderator
  • 3478 Views
  • 5 replies
  • 0 likes
  • 3478 Views
  • 5 replies
  • 0 likes

Superuser Contribution Private playlist link expiry

PlanStudent PremiumCountryCanadaDeviceiPhone 12Operating SystemiOS My Question or Issue I made a private playlist to print the code out and engrave the code on a keychain as a gift. The purpose of the gift is that if my friend scans the code, it will...

  • Newbie
  • Plan Student Premium Country Canada Device iPhone 12 Operating System iOS   My Question or Issue   I made a private playlist to print the code out and engrave the code on a keych...
  • Joan
  • Moderator
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to set playlists private by default on mobile? -they are private on desktop but public on the ap

Device(iPhone 12)Operating System(iOS 15) Why the desktop version of spotify seems to be a completely different service from the mobile??This time my issue is the fact that i've set the option to make all playlists private by default on the desktop a...

  • Newbie
  • ...re public, how the heck i set the playlists private by default on my phone? 
  • Muik
  • Visitor
  • 7156 Views
  • 11 replies
  • 5 likes
  • default
    Mobile
    option
    Private playlist
  • 7156 Views
  • 11 replies
  • 5 likes

Superuser Contribution Cant seem to make my playlist found in the public and Find my self when loged off

PlanFree/PremiumCountry DeviceWeb SiteOperating SiteWindows 11 My Question or IssueCant seem to make my playlist found in the public even though its under Public in the account. I also can not find myself at all the spotify:user: is not working and j...

  • Newbie
  • Plan Free/Premium Country   Device Web Site Operating Site Windows 11   My Question or Issue Cant seem to make my playlist found in the public even though its under Public in t...
  • Yordan
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • playlist
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution My liked songs disappeared. How do I restore them?

I had over a thousand liked songs in my library and out of nowhere all but 300 disappeared. I uninstalled and reinstalled the app, but it didn't fix anything. I checked several other devices and the songs are gone across all of them.

  • Newbie
  • I had over a thousand liked songs in my library and out of nowhere all but 300 disappeared. I uninstalled and reinstalled the app, but it didn't fix anything. I checked several other devices and the ...
  • Eni
  • Moderator
  • 517 Views
  • 3 replies
  • 0 likes
  • 517 Views
  • 3 replies
  • 0 likes

Solved!! Discover Weekly - Corrupted at the account end?

CountryUnited Kingdom DeviceHappens across multiple devices and browsersOperating SystemYou name it, I've checked it. So, seems to be account related/server-side. My Question or Issue My Discover Weekly seems to be completely broken this week. Every ...

  • Music Fan
  • Country United Kingdom   Device Happens across multiple devices and browsers Operating System You name it, I've checked it. So, seems to be account related/server-side.   My Questio...
  • mcnaugha
  • Music Fan
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Liked Songs

Problem with the liked songs playlistPlanPremiumCountryMexicoDevice(Samsung A22 5G, Lenovo Idea Pad 3)Operating System(, Android 13, Windows 11) My Question or IssueIn the liked songs playlist, I have 98 songs that I had added from my local files, I ...

  • Newbie
  • Problem with the liked songs playlist Plan Premium Country Mexico Device (Samsung A22 5G, Lenovo Idea Pad 3) Operating System (, Android 13, Windows 11)   My Question or Issue In the ...
  • Amayy
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Can PC library be used as library source in Android app?

PlanPremiumCountryUSADeviceAndroid Phone, Windows PCOperating SystemAndroid 14, Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a music library I keep on my Windows PC. This I am able to set as a source for the Spotify ap...

  • Casual Listener
  • Plan Premium Country USA Device Android Phone, Windows PC Operating System Android 14, Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a music li...
  • Amayy
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Deleted more than 100 playlists at once: Partial Recovery

PlanPremiumCountry: USA DeviceLaptop, Spotify on DesktopOperating System(Windows 10) My Question or IssueI deleted two folders from my library, which deleted all of the playlists inside them. I deleted probably about 200 playlists, i want to recover ...

  • Newbie
  • Plan Premium Country: USA   Device Laptop, Spotify on Desktop Operating System (Windows 10)   My Question or Issue I deleted two folders from my library, which deleted all of the ...
  • Amayy
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

???

PlanPremiumCountryItalyDeviceMacBook Pro 13Operating System(iOS 10) My Question or IssueI just entered my account and noticed some songs added in my likes that I never added? It was like 20/21 hours ago and I have no idea how to know if someone enter...

  • Newbie
  • Plan Premium Country Italy Device MacBook Pro 13 Operating System (iOS 10)   My Question or Issue I just entered my account and noticed some songs added in my likes that I never added?...
  • Amayy
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle simply does not work, nor does the queue

See this video, I’m getting the same 3 songs on repeat, can’t skip them without it looping. The queue is a lie.See here: https://streamable.com/116ebn

  • Newbie
  • See this video, I’m getting the same 3 songs on repeat, can’t skip them without it looping. The queue is a lie. See here: https://streamable.com/116ebn
  • Skelsey
  • Newbie
  • 432 Views
  • 5 replies
  • 2 likes
  • 432 Views
  • 5 replies
  • 2 likes

Superuser Contribution When I try to delete doubled up songs, it removes the song completely (ios)

When I make playlists, I might add one song and at a later date add the album, leading to the song being in the playlist twice. When I try to remove one of the two songs, it removes the two songs instead of one. This is quite frustrating.I use spotif...

  • Casual Listener
  • When I make playlists, I might add one song and at a later date add the album, leading to the song being in the playlist twice. When I try to remove one of the two songs, it removes the two songs ins...
  • Vasil
  • Moderator
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution Faded songs in Your library

PlanPremiumCountryIsrael DeviceSamsung Galaxy s21 ultraOperating SystemAndroid My Question or IssueWhen I'm adding songs of specific artist to "Your Library" it's appearing faded (unavailable) only in the android app (I've tried to delete the app, cl...

  • Casual Listener
  •   Plan Premium Country Israel   Device Samsung Galaxy s21 ultra Operating System Android    My Question or Issue When I'm adding songs of specific artist to "Your Libr...
  • MihailY
  • Moderator
  • 337 Views
  • 7 replies
  • 0 likes
  • 337 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Seeing different songs in the same playlist on different devices

PlanPremiumCountryUKDeviceWindows and AndroidOperating SystemWindows and Android My Question or IssueI am logged in as the SAME (and only) user on two devices, and I see different songs. Why? This is extremely annoying as I cannot continue listening ...

  • Regular
  • Plan Premium Country UK Device Windows and Android Operating System Windows and Android   My Question or Issue I am logged in as the SAME (and only) user on two devices, and I see diff...
  • OscarDC
  • Moderator
  • 920 Views
  • 3 replies
  • 0 likes
  • 920 Views
  • 3 replies
  • 0 likes

Superuser Contribution Save Songs disppearing from Save Songs Library randomly

PlanPremiumCountryFranceDeviceSamsung S23 + Dell PC + Samsung TVOperating SystemAndroit One UI + Windows 11 My Question or IssueIn all my devices, I have some Save Songs (with the heart) that are not saved anymore in my Save Song Library (heart disab...

  • Casual Listener
  • Plan Premium Country France Device Samsung S23 + Dell PC + Samsung TV Operating System Androit One UI + Windows 11   My Question or Issue In all my devices, I have some Save Songs (wit...
  • AlejaR
  • Moderator
  • 245 Views
  • 5 replies
  • 0 likes
  • 245 Views
  • 5 replies
  • 0 likes

Disconnect between What's New and New Episodes

Premium PlanCountry USDeviceAndroid, LG Velvet I listen to multiple podcast episodes everyday. I add episodes to a preexisting list so that I can listen offline. Each morning I download new episodes of the 20+ podcasts that I keep up with, usually by...

  • Casual Listener
  • Premium Plan Country US Device Android, LG Velvet   I listen to multiple podcast episodes everyday. I add episodes to a preexisting list so that I can listen offline.  Each mornin...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Superuser Contribution Account confusion with Duo, saving library

PlanFree/PremiumCountry USA Device(iPhone Operating System(iOS 10, My Question or Issue Bill is primary Duo premium account holder. Sandy is his account partner/wife. Bill had to replace his phone. He replenished his account info. Sandy's music selec...

  • Newbie
  • Plan Free/Premium Country USA   Device (iPhone  Operating System (iOS 10,    My Question or Issue   Bill is primary Duo premium account holder.  Sandy is his ...
  • AlejaR
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop] Make playlist on the left side sortable

PlanPremiumCountryGermany DevicePC Operating SystemWin 10 My Question or IssueThe playlist on the left side is currently not sortable.I need to sort it alphabetically. Why is such a crucial feature still missing?

EdwardBlack_0-1697538310748.png
  • Newbie
  • Plan Premium Country Germany   Device PC   Operating System Win 10   My Question or Issue The playlist on the left side is currently not sortable. I need to sort it al...
  • Yordan
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Garmin spotify not registering my listen history

I have synced a playlist from my spotify to my garmin forerunner, it works great but none of the tracks I am listening to are being tracked in my recently played, its not contributing to my play count on tracks

  • Casual Listener
  • I have synced a playlist from my spotify to my garmin forerunner, it works great but none of the tracks I am listening to are being tracked in my recently played, its not contributing to my play cou...
  • Joan
  • Moderator
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle and loop turn on automatically

I'm finding, especially on the Windows Desktop client, when I start a playlist it will play in shuffle and with loop forever on. This even happens with albums. I don't know how to stop it and it's driving me insane. It's usually after I start the app...

  • Casual Listener
  • I'm finding, especially on the Windows Desktop client, when I start a playlist it will play in shuffle and with loop forever on. This even happens with albums. I don't know how to stop it and it's dr...
  • MihailY
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • album
    Android Shuffle
    loop
    playback
    shuffle
  • 221 Views
  • 1 replies
  • 0 likes