Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 74677 Views
  • 61 replies
  • 66 likes
  • 74677 Views
  • 61 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Jayemuller
  • Newbie
  • 38003 Views
  • 57 replies
  • 30 likes
  • 38003 Views
  • 57 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 133757 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 133757 Views
  • 62 replies
  • 48 likes

Superuser Contribution Acaba de desaparecer todas mis canciones, mi biblioteca

El servicio estuvo normal meses, nunca he dejado de pagar, tengo vinculada mi tarjeta de débito BBVA. Volví a descargar la aplicación móvil desde play store por sus propias sugerencias. Les por favor me apoyen.

  • Visitor
  • El servicio estuvo normal meses, nunca he dejado de pagar, tengo vinculada mi tarjeta de débito BBVA. Volví a descargar la aplicación móvil desde play store por sus propias sugerencias. Les por favo...
  • Vasil
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Playlist Repeatedly Taken Down For No Reason

Hello Spotify,My Tiktok playlist has been repeatedly taken down more than 20 times over the past week. I have no idea why it keeps getting taken down. This is the playlist in question: https://open.spotify.com/playlist/02ojfjboV5Wlfq6x1PxfRz?si=06ad4...

  • Regular
  • Hello Spotify, My Tiktok playlist has been repeatedly taken down more than 20 times over the past week. I have no idea why it keeps getting taken down. This is the playlist in question: https://op...
  • 173 Views
  • 0 replies
  • 0 likes
  • playlist
    takedown
  • 173 Views
  • 0 replies
  • 0 likes

Why is Spotify trying so hard to kill themselves?

Previous topics about much-complained issues are locked. Entire forums are locked. They continually keep removing features, making the UX worse, making it harder to use. Complaints do nothing, they continue to hollow out the desktop program. I can't ...

  • Music Fan
  • Previous topics about much-complained issues are locked. Entire forums are locked. They continually keep removing features, making the UX worse, making it harder to use. Complaints do nothing, they c...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Superuser Contribution Adding to favorites doesnt work

The heart symbol doesnt work - seems to be inactive - so I cant add a song to my list of favorites songs. How to solve thos problem?

  • Newbie
  • The heart symbol doesnt work - seems to be inactive - so I cant add a song to my list of favorites songs. How to solve thos problem?
  • Llamaistbest
  • Visitor
  • 1882 Views
  • 6 replies
  • 1 likes
  • 1882 Views
  • 6 replies
  • 1 likes

Superuser Contribution Library

Whenever i download songs and try to play them offline they won't play unless I've my data on!! I tried everything and nothing solves this issue for me... my phone is a samsung a72 android and I'm on family plan.

  • Casual Listener
  • Whenever i download songs and try to play them offline they won't play unless I've my data on!! I tried everything and nothing solves this issue for me... my phone is a samsung a72 android and I'm on...
  • Eni
  • Moderator
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [ANDROID] Can't Like a song

Hi everyone!!!Since the last update on beta version 8.7.38.132 on my Oppo X2 Find NEO (Android 11// COLOR OS 12.1), i can't like any songs !I will explain you :I listen a song (by searching or by listen an playlist) and my like button is grey. Like b...

  • Newbie
  • Hi everyone!!! Since the last update on beta version 8.7.38.132 on my Oppo X2 Find NEO (Android 11// COLOR OS 12.1), i can't like any songs ! I will explain you : I listen a song (by searching or ...
  • PersonaPromedio
  • Newbie
  • 3188 Views
  • 19 replies
  • 0 likes
  • 3188 Views
  • 19 replies
  • 0 likes

Original Album Cover Art Not Showing

Howdy, so this issue has been bugging my OCD brain for quite a while now. Certain songs will show a different cover art than the original. For example, Black Sabbath’s “N.I.B.” will show the compilation art rather than the album art. Or, Metallica’s ...

  • Casual Listener
  • Howdy, so this issue has been bugging my OCD brain for quite a while now. Certain songs will show a different cover art than the original. For example, Black Sabbath’s “N.I.B.” will show the compilat...
  • Amayy
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist will not leave my library

hey i wrote my issue below: i have a playlist that i previously liked that refuses to go away. it wont let me delete it or anything. i added it to my library a while back and then i guess the playlist was deleted (it was a free audiobook playlist, be...

  • Newbie
  • hey i wrote my issue below:  i have a playlist that i previously liked that refuses to go away. it wont let me delete it or anything. i added it to my library a while back and then i guess the ...
  • Dian
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still getting recommended songs on playlist even with more than 15 songs

I'm using a Samsung Galaxy Note 9 running android and I do not have premium. I have more than 15 songs in my playlist but I am still getting recommended songs. Is this a feature that is part of the free plan? If it is not, can it be disabled?

  • Newbie
  • I'm using a Samsung Galaxy Note 9 running android and I do not have premium. I have more than 15 songs in my playlist but I am still getting recommended songs. Is this a feature that is part of ...
  • Dian
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Can't Play Downloaded like Songs When Offline

Can't Play Downloaded like Songs When Offline. Today is july 20 2023. My phone is a samsung. My spotify is 8.8.54.481 and i live to Quebec.

  • Visitor
  • Can't Play Downloaded like Songs When Offline. Today is july 20 2023. My phone is a samsung. My spotify is 8.8.54.481 and i live to Quebec.
  • Amayy
  • Spotify Star
  • 265 Views
  • 4 replies
  • 0 likes
  • 265 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution [Android][Playlists] Sort playlists in custom order on Android app

EDIT: Idea has become deprecated, requested feature still exists. See comment for details.Since I do not know how to close an idea without deleting it (and thus making the solution inaccessible to others with the same problem) I will leave it open fo...

  • Music Fan
  • EDIT: Idea has become deprecated, requested feature still exists. See comment for details. Since I do not know how to close an idea without deleting it (and thus making the solution inaccessible to ...
  • milanstaf
  • Music Fan
  • 20325 Views
  • 18 replies
  • 8 likes
  • Android
    Playlists
  • 20325 Views
  • 18 replies
  • 8 likes

Superuser Contribution Why spotify keeps showing musics that i dont like and never listened to.

Recently my spotify mixes and daily mixes started to showing random musics that i never searched or listened to,like spanish band musics,russian musics,polish musics. Instead of the normal that i like rock,rap,hip hop etc.I changed my password and th...

  • Casual Listener
  • Recently my spotify mixes and daily mixes started to showing random musics that i never searched or listened to,like spanish band musics,russian musics,polish musics. Instead of the normal that i lik...
  • OscarDC
  • Moderator
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Own playlist not usable

PlanFreeDevicePixel 7Operating SystemAndroid 13 My Question or IssueYes I have only the free subscription but it is absolutely ridiculous that spotify forbids me to hear the songs that i searched and manually added to my private playlist. I opened th...

  • Visitor
  •   Plan Free Device Pixel 7 Operating System Android 13   My Question or Issue Yes I have only the free subscription but it is absolutely ridiculous that spotify forbids me to hear ...
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Very frustrated with the changes to the Liked Songs playlist

PlanPremiumCountryUnited StatesDeviceiPhone 13 My Question or IssueA month or two ago Spotify decided to remove the Sort By feature on the Liked Songs playlist, so now it's stuck sorted by the date added which is really annoying. Even more annoying t...

  • Newbie
  • Plan Premium Country United States Device iPhone 13   My Question or Issue A month or two ago Spotify decided to remove the Sort By feature on the Liked Songs playlist, so now it's stuck...
  • 197 Views
  • 0 replies
  • 2 likes
  • Spotify Features
  • 197 Views
  • 0 replies
  • 2 likes

Superuser Contribution Artwork not showing on Tesla when playing music through phone Bluetooth

PlanPremiumCountryAustraliaDeviceiPhone 14 Pro Max & iPhone 11 Pro Max, Tesla Model 3Operating SystemiOS 16.1 and 16.2 with several different Tesla versions (latest one being 2023.20.9) My Question or IssueWhen connected to the car through Bluetooth ...

  • Regular
  • Plan Premium Country Australia Device iPhone 14 Pro Max & iPhone 11 Pro Max, Tesla Model 3 Operating System iOS 16.1 and 16.2 with several different Tesla versions (latest one being 2023.2...
  • OscarDC
  • Moderator
  • 1318 Views
  • 2 replies
  • 1 likes
  • 1318 Views
  • 2 replies
  • 1 likes

Superuser Contribution Missing Artists Tab

PlanPremiumCountry Device(iPhone 12) My Question or IssueWhen I go onto my library, I have the tabs: Playlists, Podcasts & Shows, and Albums. How do I get the 'Artists' tab back so I can organise my library by artist?

  • Visitor
  •   Plan Premium Country   Device (iPhone 12)     My Question or Issue When I go onto my library, I have the tabs: Playlists, Podcasts & Shows, and Albums. How do I ge...
  • Yordan
  • Moderator
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

List of songs not appearing from playlist

so, for a month now I've been having issues with all my playlists. Whenever a song gets too old, I just don't like it anymore, I would go to my playlist and get rid of the song. However, for a month Spotify wouldn't let me go to the list of songs on ...

  • Newbie
  • so, for a month now I've been having issues with all my playlists. Whenever a song gets too old, I just don't like it anymore, I would go to my playlist and get rid of the song. However, for a month ...
  • AdamDam
  • Spotify Star
  • 7995 Views
  • 4 replies
  • 0 likes
  • 7995 Views
  • 4 replies
  • 0 likes

Solved!! Why a bunch of songs from Slayyyter's debut mixtape Slayyyter have been removed from Spotify?

PlanPremiumCountryUnited States My Question or IssueCan someobody tell me why a bunch of songs from Slayyyter's debut mixtape Slayyyter have been just removed from Spotify for no reason? I was just listening to the song Celebrity from the mixtape lik...

  • Gig Goer
  •   Plan Premium Country United States   My Question or Issue Can someobody tell me why a bunch of songs from Slayyyter's debut mixtape Slayyyter have been just removed from Spotify fo...
  • ayanussy
  • Visitor
  • 707 Views
  • 2 replies
  • 1 likes
  • 707 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Why is there a clean version of Static-X Cannibal but no explicit version

I am unable to locate the Explicit version for Cannibal and a few other songs/albums. I remember a long time ago there used to be a toggle so you could switch between album versions, but this appears to be profile wide now. My profile is set to allow...

  • Casual Listener
  • I am unable to locate the Explicit version for Cannibal and a few other songs/albums. I remember a long time ago there used to be a toggle so you could switch between album versions, but this appears...
  • jpohlsander
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Music not downloading

Anyone know why my music isn't downloading? There's no download option yet I have paid for premium? If it helps I'm based in New Zealand and my phone is Oppo A16. Never had this issue before when I renewed my plan last month.

  • Visitor
  • Anyone know why my music isn't downloading? There's no download option yet I have paid for premium?   If it helps I'm based in New Zealand and my phone is Oppo A16. Never had this issue before...
  • hallonsaft98
  • Casual Listener
  • 712 Views
  • 1 replies
  • 1 likes
  • Possible Bug
  • 712 Views
  • 1 replies
  • 1 likes