Following count displaying incorrectly.

[cinnabarrr]

Plan

Premium

Country

Thailand

Device

(iPhone 11 Pro)

Operating System

(iOS 14.4)

Hi! I need some help with an apparent bug. My following count is displayed incorrectly on my phone app profile. Following and followers count show up as identical numbers (19 and 19), but this is wrong. After clicking the list to view individual accounts I'm following, the display here is correct (4).

I tried logging back in and out as well as uninstalling and restalling the app, to no avail. I have also tried turning offline mode off and on. I'm wondering if this will resolve itself with time?

Any help is appreciated! 

[cinnabarrr]

Hey folks,

Thanks for posting in the Community and welcome.

We're jumping here to add some insights. So, keep in mind that the following number you see on your profile (under your display name) counts both the users and the artist profiles you follow.

We'd like to add that another user had a suggestion to separate the following artists and users. The idea was posted here, so we’d suggest adding your vote in the thumbs up icon and subscribing to it to get notified as soon as we have any updates to share.
 

We'll be here if anything else comes up.
 

Cheers!

[Amay]

Hey there! Thanks for asking in the community. I can confirm that sometimes it takes a little bit of time to update your follower/following count. Worry not it is not a bug. In some time it will be updated to the actual number. Hope that helps.

Throw a like my way or mark this as a solution if I helped. ‌😊‌

[fudgealligator]

Having the same problem, but it says I'm following 377 people and I'm actually only following 16. I've never followed 377.

[AlejaR]

Hey folks,

Thanks for posting in the Community and welcome.

We're jumping here to add some insights. So, keep in mind that the following number you see on your profile (under your display name) counts both the users and the artist profiles you follow.

We'd like to add that another user had a suggestion to separate the following artists and users. The idea was posted here, so we’d suggest adding your vote in the thumbs up icon and subscribing to it to get notified as soon as we have any updates to share.
 

We'll be here if anything else comes up.
 

Cheers!

[evangelinejohn]

Mine is also doing the same thing can anyone help please? 

[Susan_GP]

Hi there @evangelinejohn,

Thanks for posting in the Community and welcome.

First of all, we'd like you to take into account the info already mentioned in previous replies in this thread. You can scroll down to take a look. Now, if you still have questions or need any help after that, send over a detailed description of the situation.

We'll keep an eye out for your reply.

[ChickenNuggetLuver]

Ugh. Mine is doing the same thing and the stuff listed earlier doesn't apply to me. My follower list and following list update immediately, but it says I'm following more people than I am. Someone pls help

[Vasil]

Hey @ChickenNuggetLuver,

This is odd. Could you log out of the app and back in twice in a row?

This will trigger a manual sync of your settings and should hopefully resolve your issue.

Keep us posted on how things go! We'll be on the lookout 🙂

[ChickenNuggetLuver]

Thanks. It updated im pretty sure. My spotify tends to be pretty glitchy and I don't know why. thanks for the help @everyone

[r_iya882423]

it is saying that I am following 6 more people than I should be 

[r_iya882423]

I am following 18, and it says, for some reason I am following 24 people??

[jlutj3bqycmb5hvzzk7b]

Hi, mine is also doing the same thing. I'm only following one person, but it shows that I'm following 12.

[AlejaR]

Hey folks,

Thanks for posting in the Community and welcome.

@r_iya882423, @jlutj3bqycmb5hvzzk7b, keep in mind that, as mentioned before in this thread, the following number you see on your profiles (under your display name) counts both the users and the artist profiles you follow.

In that sense, we'd suggest you take a look at the Following tab in your profile. There you should find both artists and users. Give it a try and let us know how it goes.

If that's your case, we'd like you to know another user had a suggestion to separate the artists and users you follow. The idea was posted here, so we’d suggest adding your vote to the thumbs up icon and subscribing to it to get notified as soon as we have any updates to share.

If this is not your case, would you mind sending us a detailed description of what you're seeing in the Following tab?

Keep us in the loop!

[Ian-I]

Heya, I also have this problem. Even after having waited for a day to allow the following count to update, it still refuses to change. I am currently only following 10 people; this includes both personal and artist accounts (which I can see in my 'following' tab). Yet on my account, it states that I follow 17 accounts. Could this following number be affected by playlists which I follow instead? Even then, it still wouldn't add up.  

[Ivelina]

Hey @Ian-I,

Welcome to the thread!

If you haven't already, make sure to log out > log back in twice in a row in order to re-sync your account and the device you're using, but if the following count is still incorrect then I recommend clearing the cached files. They can cause different issues with the performance and you can take a look at this help article.

Keep us posted 🙂

[clwaradd]

hi! somebody please help! the same thing is happening to me and ive done everything in this thread to try and fix it. so far nothing has worked. 

[clwaradd]

This didn't help for me

[ChickenNuggetLuver]

Hey! I've found that the best thing to do is wait. I had the same problem
and eventually, it adjusted. Spotify is extremely glitchy in the sense that
it does really weird things at random times so I wouldn't sweat over it. Ig
that's not really what you wanted to hear, but its the best advice I got:)

[clwaradd]

its alright, thank you for the answer! looks like ill wait it out. if you dont mind me asking, how long did you wait?

[ChickenNuggetLuver]

it was about 2 months maybe? I honestly don't remember. Sorry!