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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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1. Which version of the Android Spotify were you using the last time this happened? 8.40
2. Were you using the Spotify Connect device picker (That would be the screen you see after tapping on "Devices Available") in the Android app before the issue (even if you used it many hours before)?
No
3. Did the sound come out of the Android device itself or it was connected to a Bluetooth A2DP device (Headphones or Speakers)?
Listening on my PC for about 10-30 minutes without any interaction with either device, and then paused on my computer, and continued to play on my phone.
And I did not see this before the issue, only after I switched it back to my PC
Device and Spotify version (on both devices).
Operating system (on both devices).
MacBook Pro 5,1; Mac OS 10.10.5;
Spotify 1.0.53.758.gde3fc4b2
Samsung Galaxy S7, Android 7.0, Spotify 8.4.1.846 armV7 (set to autoupdate)
Is this happening over WiFi or 3G/4G?
WiFi, 5GHz home networkWhen did this start happening exactly? Was it after an update?
Several months ago
Nope.
Also, the formatting on this text box is pretty rough.
Hey everyone, thanks for your patience with this.
If you're on the latest updates of the app this should be sorted for you since version 8.4.1.
If you're still having any trouble please confirm your app version and we'll continue to help. Thanks!
Have been using 8.4.1 for about a week and, so far, this has not happened ever since the update. Congrats, guys!
The latest update seems to fix this issue so far, a week into using it.
But a new problem came up, both the android and iOS spotify are not displaying chromecast (all other apps are recognizing chromecast fine)
Hi @mdelolmo. I experienced this for the first time today, first as I left home and my phone switched from wifi to LTE and again a couple of hours later when it detected a wifi hotspot.
@Joe,
Hmmm that's strange. The issue most people here were repoting is considered "fixed" in 8.4.1+
Just to make sure we are talking about the same issue, please confirm if this is what happened:
- "Your phone started playback automatically (Without any interaction with the Spotify Android app at all) when your phone transited from your Home's Wifi to the cellullar network and again when it connected to a Wifi hotspot"
- "You had use the Spotify Connect feature in the Android app the day before"
Yes that's exactly what happened except that it ddn't connect to the hotspot, merely detected it. The app wasn't running on my android and was in my pocket,locked, on both occasions. I had used connect a day earlier.
One other thing I noticed was that spotify accounted for 6% of total battery usage on the day even though I didn't use it so I guess something was going on in the background.
EDIT
It started playing Bad Man's Song from the "Songs to test headphones with" playlist which I haven't listened to, as far as I recall, at 1600 local time. No idea if it is possible to find out what caused this from your logs. It then kept trying to play the same track three more times while I was out.
Wunderbar.
And Lyrics ? You know, that feature you deliberately removed well over a year ago, but promised would be replaced soon.... Any news on that feature coming back ?
Looks like this is fixed (at least for me) as I haven't had this issue occur for a few weeks now - thanks!
OP here; I have not experience this issue in a couple weeks.
Spotify staff weren't able to identify a root cause; they said (I think somewhere in this thread) that combined desktop and Android app updates should resolve it. They weren't able to reproduce the issue but from the number of posts in this thread it's clearly not an isolated event.
Starting to see posts from users who say that spotify starts playing after triggers such as alarm or ending a phone call. This may or may not be connected but it sounds like something is definitely not right.
Hi @Joe,
You're correct (twice). There's an issue that makes the app start playback when regaining audio focus (after a phone call and other "interruptions")[1] and it's not connected with the issue originally reported in this thread [2].
The good news are that the bug has been identified and the fix is coming. It will probably take some days to be released on Google Play, so please be patient. 🙏🏼
If this is extremely annoying for you, you can try swiping off the Spotify app from the recent apps list after you use it.
I appreciate the update. Thank you.
Wow, so after what? 2 years and a half... it's FINALLY been identified. So no more "try logging out" or "change your password" or "restart your device". Don't take me wrong, I'm not hating on the forum mods... I know they do what they can, I'm just critizicing the devs. It's SOOO annoying, and it's still happening! I really hope the fix will be released soon... it's been 4 days since the announcement already. Sorry if I sound salty, but it's just been going on for so long and it's so extremely annoying. I can't believe I'm still paying for it. Rant over...
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