App doesn't recognize my Premium account on my iPhone

Solved!
Reply

Re: App doesn't recognize my Premium account on my iPhone

Lucyfreeman5286
Newbie
Hi there. I seem to be having a similar problem. I was listening to spotify on my iPhone yesterday then all of my playlists wiped. I've now tried to re sync and it seems my account isn't even being recognised as premium.

Please can you help

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

Hey Lucyfreeman5286 - Your case is a bit different. What's happened here is your last Premium payment couldn't go through successfully. 

 

I recommend make sure your credit card still meets all of the following requirements:

 

1. Your card must not have expired. 

2. The country set in your Spotify account profile must match the country where your card is registered. 

3. Your card should be enabled for e-commerce transactions (Verified by Visa/Mastercard securecard card).

4. Your card must be open to be used for foreign purchases.

5. There are some banks that require other security authentifications, the most common one being 3DSecure.

 

Once you've confirmed, those head over to your subscription page. From there you can update your CC details and then resubscribe to Premium. 

Re: App doesn't recognize my Premium account on my iPhone

Nanjiroh
Regular

hi

 

I have the same Problem , what can wen or when will the bug be fixed ? Since 12 days i  only can use the Desktop programm but not my app on my iphone.

 

List of things that didnt worked for me..

 

Reinstall 

Fully Restore Iphone 

Wifi / 3G , nothin worked to get the premium function on my phone

 

Thx from Germany

Re: App doesn't recognize my Premium account on my iPhone

user-removed
Not applicable

Hi Meredith -

 

I'm having the same issue with my Premium subscription. Since the most recent app update, I believe when I logged in I must have created a duplicate account. can you please remove the dupe so i can login again.

 

Currently I can't see my playlists or stream on-demand.

 

Thanks!

alrkn

Solution!

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

Nanjiroh- That's strange. Your upgrade has definitely gone through. 

 

Are you signing in with your Facebook email and password? Can you also confirm which app version you have installed on your iPhone? 

 

alrkn- You have indeed made a dupiclate account via your Facebook. Not to worry, that's gone now. 

 

To avoid confusion, I recommend always signing in with your 'alrkn' username (not your email). You could also link your Facebook to 'alrkn' via your Preferences page. 

 

 

View solution in original post

Re: App doesn't recognize my Premium account on my iPhone

Nanjiroh
Regular

Im Signing in with Facebook 

 

Here is a Screen from my Phone

 

 

 

 

image.png

 

 

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

Hi Nanjiroh- Everything looks in order here. What exactly are you having trouble with? 

 

Are you having difficulties syncing the playlists for offline use? Check our our FAQ here. Please be sure you're following all of those steps--especially connecting to the same wi fi. 

 

Let me know how that works for you. Thanks!

Re: App doesn't recognize my Premium account on my iPhone

Nanjiroh
Regular

If i want to listen to a song , the app told me that i need premium for that , but i have premium. I relogged multiple times , De and Reinstall it but nothing worked. With the 30 Free Days the app worked well but since i have premium , the app doenst work anymore.

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

Nanjiorh - It would be really helpful if we could get a screenshot of the tracks you're trying to stream and/ or the message you're receiving. 

 

We'll get to the bottom of this so you can enjoy your Premium ASAP. 

Re: App doesn't recognize my Premium account on my iPhone

Nanjiroh
Regular

Here the Screens , i hope it makes no problem  they are in German ;)

 

Premium.pngPremium2.png

 

 

This is just a example , but i cant listen to any song. 

 

SUGGESTED POSTS