App doesn't recognize my Premium account on my iPhone

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Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

Hi Beffjaxter,

 

At the moment your 'jeff.baker' doesn't have any payment details. It's possible you created a duplicate account and upgraded that account instead. Did you receive an email receipt after upgrading? 

 

If not all you need to do is upgrade via your subscription page. Please be sure to log in with your 'jeff.baker' username. 

Re: App doesn't recognize my Premium account on my iPhone

mbhornberger
Casual Listener

Meredith, I am having a similar problem, can you fix it for me?  Thanks Matt

 

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

Mbhoronberger-- Your case is a bit different.

 

You've just made a duplicate account on our system. All you need to do is log out and log back in with your 'mbhornberger' username (not your email address).

 

For more info please check out this main thread

Solution!

Re: App doesn't recognize my Premium account on my iPhone

mbhornberger
Casual Listener

I tried that.  Now both my mobile and my desktop account are not premium.  Do you mind e-mailing me? 

Thanks

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Re: App doesn't recognize my Premium account on my iPhone

hannes1
Newbie
I've upgraded my spotify account to premium yesterday and still can't access my playlists on my Android phone. I've logged in with my spotify username not an email address. Can someone please help?

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify
Hi Hannes1- Welcome to the Community.

There's an email on its way to you now--keep an eye out for us.

Re: App doesn't recognize my Premium account on my iPhone

metakorn23
Newbie

So I have the same issue, I have attempted to see if i have a duplicate login, but I cannot find it. I tried the device login and password, it and the facebook login, both show me my play lists, but they are unable to be played. This is a real bother, becaues I completely love Spotify. Help Please!

Re: App doesn't recognize my Premium account on my iPhone

Spotify
Spotify

Hi Metakorn23- Welcome to the Community!

 

I've just taken a look and it seems you're on our Unlimited subscription. A Premium subscription is required to use Spotify on your iPhone or other mobile device (iTouch, iPad etc). You can upgrade your account right away from your subscription page

 

For more info on our subscriptions, head on over to our overview page

Re: App doesn't recognize my Premium account on my iPhone

Bodil_Knutz
Newbie

Hi!
I am having the same problem with my app failing to recognize my premium account. I don't know if I accidentally created a "double-account", I just know that I can't stream music on my iphone 😞

Re: App doesn't recognize my Premium account on my iPhone

MagnusJE
Newbie
Hi! Have the same problem, my iphone tell that I have no premium access. Since two days ago. Is there something I can do? I have deleted the app and installed once again, but without any success. Thanks in advance/ Magnus, Sweden
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