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App is unresponsive from video in IOS

App is unresponsive from video in IOS






iPhone 8

Operating System

iOS 11.4.1 

My Question or Issue

 When I am listening to Spotify on my iphone, whenever a video attempts to play (advertisement or music video), the app freezes/becomes unresponsive.  The only way to bypass this is to close the app and restart it which is frustrating because it happens frequently.  It also presents a safety issue.  For example, in the car when driving I have no problem listening to the ads that would play, but if I need to handle my phone to close the frozen/unresponsive app every single time a video of any kind attempts to play through the app it can be unsafe.   

1 Reply

Hey @jmprask!


Sorry for the frustration. Please go ahead and follow these steps:


  1. Try a soft reset (Power off your device, then turn it back on) 
  2. If the issue continues, uninstall, then reinstall the app. Clear all app Cache.

Let me know how this goes 🙂 Have a good day!

Billy-JSpotify Star
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