Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Auto log off

Solved!
Go to solution

Auto log off

Avatar of ekaradag14
Newbie
2018-03-31 11:05 AM

Sometimes my account automatically logs off and deletes all my songs.

0 Likes
Reply

Accepted Solutions
Marked as solution

Avatar of Hubo
Community Legend
2018-03-31 05:55 PM

Hey @ekaradag14,

Thanks for getting in touch, and welcome to the Community!

I recommend checking out the “Downloads unexpectedly removed” section of the “Listen offline troubleshooting” support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstallation and avoiding any cache-clearing apps.

Hope this helps!

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Avatar of Hubo
Community Legend
2018-03-31 05:55 PM

Hey @ekaradag14,

Thanks for getting in touch, and welcome to the Community!

I recommend checking out the “Downloads unexpectedly removed” section of the “Listen offline troubleshooting” support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstallation and avoiding any cache-clearing apps.

Hope this helps!

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 5 years ago  in Social & Random