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Avatar of ekaradag14
Newbie
2018-03-31 11:05 AM

Sometimes my account automatically logs off and deletes all my songs.

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Avatar of Hubo
Community Legend
2018-03-31 05:55 PM

Hey @ekaradag14,

Thanks for getting in touch, and welcome to the Community!

I recommend checking out the “Downloads unexpectedly removed” section of the “Listen offline troubleshooting” support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstallation and avoiding any cache-clearing apps.

Hope this helps!

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

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Avatar of Hubo
Community Legend
2018-03-31 05:55 PM

Hey @ekaradag14,

Thanks for getting in touch, and welcome to the Community!

I recommend checking out the “Downloads unexpectedly removed” section of the “Listen offline troubleshooting” support article for some more help with this.

If the article doesn't help I recommend keeping your app updated with a clean reinstallation and avoiding any cache-clearing apps.

Hope this helps!

HuboSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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