Can't use Offline Mode

[Woofdog]

No matter what I do, I CANNOT play my songs in offline mode. I'm currently using the Premium free-trial and I'm using an iPad Air 2. It's brand new and has over 50+GB free so there's plenty of space for music to download. However, it simply refuses to download any songs even after I reinstalled, relogged, and refreshed the appliccation. Please help me!

[camillo75]

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.