Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 74953 Views
  • 16 replies
  • 37 likes
  • 74953 Views
  • 16 replies
  • 37 likes

Random Songs Won't sync

Help! I had to reinstall Spotify and now random songs on albums won't sync and prevent the rest of the album syncing (as in the picture - Wagon Wheel) What do i do? There is no arrow next to it which I goess is the problem but no idea why!

IMG_4277.PNG
  • Newbie
  • Help! I had to reinstall Spotify and now random songs on albums won't sync and prevent the rest of the album syncing (as in the picture - Wagon Wheel) What do i do? There is no arrow next to it which...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Solved!! Playlists disappeared from 'my music' in iOS

- I am not able to access my playlists on the iOS app via 'my music' - although they can still be accessed from my account > public playlists - Furthermore, the music stops after 1 minute or so, although the timer is still going. Please help thnks

  • Music Fan
  • - I am not able to access my playlists on the iOS app via 'my music' - although they can still be accessed from my account > public playlists  - Furthermore, the music stops after 1 minute ...
  • MattSuda
  • Spotify Star
  • 575 Views
  • 5 replies
  • 0 likes
  • 575 Views
  • 5 replies
  • 0 likes

listening to music via spotify

I am in my 60's, not very computer savy, and have just found Spotiy and intend to download music so I can listen to it via my laptop and a wireless speaker. I need to know that if I am on line the whole time (assume I will need to be)and have 40 GB's...

  • Casual Listener
  • I am in my 60's, not very computer savy, and have just found Spotiy and intend to download music so I can listen to it via my laptop and a wireless speaker.  I need to know that if I  ...
  • wendybross
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Song unavailable

I have a song on my iTunes on my computer and have loaded it onto Spotify and everything works and plays just like it should. I also have put that song on iTunes onto my iPhone. I have the song on two playlists on my Spotify account and those playlis...

  • Newbie
  • I have a song on my iTunes on my computer and have loaded it onto Spotify and everything works and plays just like it should. I also have put that song on iTunes onto my iPhone. I have the song on tw...
  • travs
  • Regular
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Bad sound in car

Hi, I'm using Spotify (premium) in my car, connecting with the lighning port to a Yatour iphone-kit system which I added to the simple build in radio of my car. The sound when using iTunes, TuneIn or another sound app is perfect. When using Spotify t...

  • Newbie
  • Hi,   I'm using Spotify (premium) in my car, connecting with the lighning port to a Yatour iphone-kit system which I added to the simple build in radio of my car. The sound when using iTunes...
  • 708 Views
  • 0 replies
  • 1 likes
  • 708 Views
  • 0 replies
  • 1 likes

Solved!! iPod Classic causing Spotify to crash

I've been syncing my 80gb iPod Classic through Spotify for months already, but i decided to redo all of my playlists (local music only) and figured that factory resetting my iPod would be best in order to make sure there wouldn't be any problems with...

  • Music Fan
  • I've been syncing my 80gb iPod Classic through Spotify for months already, but i decided to redo all of my playlists (local music only) and figured that factory resetting my iPod would be best in ord...
  • GrizzlyBear
  • Newbie
  • 8174 Views
  • 68 replies
  • 1 likes
  • 8174 Views
  • 68 replies
  • 1 likes

iOS-Spotify premium app for free users

Hi, I am going to develop an iOS Spotify app for my Master's project. As a student developer in the Netherlands, I understand that there is no student discount available (yet) for Dutch students. In any case, here's my question: - If I develop an iOS...

  • Visitor
  • Hi,   I am going to develop an iOS Spotify app for my Master's project. As a student developer in the Netherlands, I understand that there is no student discount available (yet) for Dutch st...
  • 413 Views
  • 0 replies
  • 0 likes
  • 413 Views
  • 0 replies
  • 0 likes

How to prevent automatic playback switching from laptop Spotify player to my iPhone and back

Usually, when i'm in the office i have spotify playing on my laptop, but when i leave my working place and walk out i turn music on my iPhone and play music there. The proble is that i listen different music on laptop and iphone. Laptop - it's more l...

  • Newbie
  • Usually, when i'm in the office i have spotify playing on my laptop, but when i leave my working place and walk out i turn music on my iPhone and play music there. The proble is that i listen differe...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Solved!! Is there a quick method to going offline/online?

i.e. other than going to setttings >playback>offline mode. Thanksfor any help you may be able to provide.

  • Casual Listener
  • i.e. other than going to setttings >playback>offline mode.    Thanksfor any help you may be able to provide.
  • MattSuda
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

playlist problems

I have had spotify premium for almost a year now and have never had problems until lately when I try and sync my iphone with my account to update my playlists it says I dont have any playlists and there is nothing to sync but on my computer the playl...

  • Casual Listener
  • I have had spotify premium for almost a year now and have never had problems until lately   when I try and sync my iphone with my account to update my playlists it says I dont have any playl...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Stuck on "waiting"

My iPhone spotify app is stuck on "waiting" and I cannot access my music it has been like this for days and I have tried restarting it but no results.

  • Casual Listener
  • My iPhone spotify app is stuck on "waiting" and I cannot access my music it has been like this for days and I have tried restarting it but no results.
  • MattSuda
  • Spotify Star
  • 3810 Views
  • 6 replies
  • 1 likes
  • 3810 Views
  • 6 replies
  • 1 likes

Facebook friends not visable

My account is linked to Facebook. It says that you can track your Facebook friends on Spotify, but I can only see about six (instead of ± 200) Even when I type their facebook name in the 'search', there is NO result. I am sure they have spotify. They...

  • Regular
  • My account is linked to Facebook. It says that you can track your Facebook friends on Spotify, but I can only see about six (instead of ± 200) Even when I ...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Spotify Application Sitting in "Waiiting" status

I am on iOS7 with an iphone 5. As of yesterday, my spotify application quit working. It now just says "waiting" underneat the application. I can't launch it or remove it. I have tried rebooting several times with no luck. Please advise.

  • Regular
  • I am on iOS7 with an iphone 5. As of yesterday, my spotify application quit working. It now just says "waiting" underneat the application. I can't launch it or remove it. I have tried rebooting sever...
  • armoses
  • Regular
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Spotify can't play songs or tracks are skipping when played

I'm a premium user who streams on an Iphone 5s. For the past two weeks, every time I try to play a song, the track skips forward and backward as if it's a CD that is skipping. It's almost impossible to use the app or listen to any music. At times, th...

  • Newbie
  • I'm a premium user who streams on an Iphone 5s. For the past two weeks, every time I try to play a song, the track skips forward and backward as if it's a CD that is skipping. It's almost impossibl...
  • Grace
  • Spotify
  • 916 Views
  • 3 replies
  • 0 likes
  • 916 Views
  • 3 replies
  • 0 likes

Solved!! Can't turn off "Facebook - Show Activity"

I'm unable to turn off Facebook - Show Activity under the Social menu. I don't want to share what I listen to on Facebook. For now, I'm just using the Private Session mode. I wonder if this is a bug. Anyone having this issue too? I'm using version 2....

  • Casual Listener
  • I'm unable to turn off Facebook - Show Activity under the Social menu. I don't want to share what I listen to on Facebook. For now, I'm just using the Private Session mode. I wonder if this is a bug....
  • MattSuda
  • Spotify Star
  • 797 Views
  • 3 replies
  • 1 likes
  • 797 Views
  • 3 replies
  • 1 likes

Solved!! Mobile tracks won't stay synced

My offline playlists that I have on my mobile sometimes has to "resync" when I open up spotify.. That is annoying to discover when you're about to get on a 10 hour bus ride without any wifi.I'm do not know if it's a common issue, but I am thinking th...

  • Regular
  • My offline playlists that I have on my mobile sometimes has to "resync" when I open up spotify.. That is annoying to discover when you're about to get on a 10 hour bus ride without any wifi. I'm...
  • MattSuda
  • Spotify Star
  • 982 Views
  • 5 replies
  • 0 likes
  • 982 Views
  • 5 replies
  • 0 likes

Solved!! Spotify app disappeared from ios 7 iphone cannot uninstall cannot open

I have a iphone 4s running ios 7.0 The spotify app has disappeared from my phone. I have tried turning the phone on and off, rebooting the phone, neither has worked. If I go to the app store on the phone and try to download the app it only gives me t...

  • Regular
  • I have a iphone 4s running ios 7.0   The spotify app has disappeared from my phone.  I have tried turning the phone on and off, rebooting the phone, neither has worked.  If I go to...
  • marciapwood
  • Newbie
  • 20573 Views
  • 17 replies
  • 0 likes
  • 20573 Views
  • 17 replies
  • 0 likes

Bugg! Spelar bara EN låt

Seriös bugg i min Spotify!Spelar bara FÖRSTA låten, måste stänga ner Sptfy HELT därefter, för att spela annan låt!?(iPhone 4, ALLT är ominstallerat flera gånger)

  • Newbie
  • Seriös bugg i min Spotify! Spelar bara FÖRSTA låten, måste stänga ner Sptfy HELT därefter, för att spela annan låt!? (iPhone 4, ALLT är ominstallerat flera gånger)
  • ErickRGuetta
  • Community Legend
  • 1006 Views
  • 2 replies
  • 0 likes
  • 1006 Views
  • 2 replies
  • 0 likes

Something Went Wrong - Can't like/thumb up tracks

I know this topic is somewhere on this forum but the auto-complete search function doesn't want to show me the actual phrase "something went wrong" in any article. Feel free to point me in the right direction or read on for a reiterration of the prob...

  • Casual Listener
  • I know this topic is somewhere on this forum but the auto-complete search function doesn't want to show me the actual phrase "something went wrong" in any article. Feel free to point me in the right ...
  • 984 Views
  • 0 replies
  • 0 likes
  • 984 Views
  • 0 replies
  • 0 likes

Solved!! Paid money for subscription but...

Backstory: spotify did this promotion back around christmas stating that if we purchase premium before janurary 1st, WE PAY ONLY 99 CENTS. Now i did this around decemeber 27th and im still getting charged 12.99 for premium... Really i feel like im ge...

  • Newbie
  • Backstory: spotify did this promotion back around christmas stating that if we purchase premium before janurary 1st, WE PAY ONLY 99 CENTS. Now i did this around decemeber 27th and im still getting ch...
  • MattSuda
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes