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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48188 Views
  • 15 replies
  • 36 likes
  • 48188 Views
  • 15 replies
  • 36 likes

Adding songs to the queue from my iphone ?bug?

Hello, When i am adding songs to the queue that is playing on my pc i can only add 3 songs and then it just starts replacing the added songs? If i add songs to the queue on my pc i can just add as many songs that i want? SOmeone else having this prob...

  • Casual Listener
  • Hello,   When i am adding songs to the queue that is playing on my pc i can only add 3 songs and then it just starts replacing the added songs? If i add songs to the queue on my pc i can jus...
  • G3rarD
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Spotify wont synchronise a track

My problem is that spotify tells me on my iphone that i have to own the wanted title to make it offline usable but I do own it on my laptop. Both devises are in the same wifi and its offline usable. Its a local data, and it worked with every other ti...

  • Newbie
  • My problem is that spotify tells me on my iphone that i have to own the wanted title to make it offline usable but I do own it on my laptop. Both devises are in the same wifi and its offline usable. ...
  • Peter__
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Battery life

Make spootify more conservative on the battery

  • Casual Listener
  • Make spootify more conservative on the battery
  • Peter__
  • Community Legend
  • 747 Views
  • 1 replies
  • 0 likes
  • 747 Views
  • 1 replies
  • 0 likes

Stop my phone volume altering playback elsewhere

So I just noticed that if I'm playing something on my Mac / PC, and I also have the Spotify app open on my iPhone, using the volume change buttons on the side of the phone actually alters the volume on the computer. This is very impressive! But it's ...

  • Gig Goer
  • So I just noticed that if I'm playing something on my Mac / PC, and I also have the Spotify app open on my iPhone, using the volume change buttons on the side of the phone actually alters the volume ...
  • Peter__
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Offline songs problem

On my Samsung tablet the songs will download and work offline but on my iPhone only one or two songs off an album or none will download for offline. And I am using the online mode while trying to download them, helpppp

  • Newbie
  • On my Samsung tablet the songs will download and work offline but on my iPhone only one or two songs off an album or none will download for offline. And I am using the online mode while trying to dow...
  • Peter__
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

App that supports Spotify like Musixmatch on android?

Is there an App for iOS that has the features like Musixmatch on android? I switched from android to iOS with the iPhone 6 and had no regrets whatsoever but I really miss this app so much! (movable window with lyrics of the current playing song on sp...

  • Visitor
  • Is there an App for iOS that has the features like Musixmatch on android? I switched from android to iOS with the iPhone 6 and had no regrets whatsoever but I really miss this app so much! (movable w...
  • Peter__
  • Community Legend
  • 601 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 601 Views
  • 1 replies
  • 0 likes

Payed premium but its still "free"

hello, payed for premium account but it still says "free" and it doesnt change...tried to log off but its still the same. What could i do? Thank you

  • Newbie
  • hello, payed for premium account but it still says "free" and it doesnt change...tried to log off but its still the same. What could i do? Thank you
  • Peter__
  • Community Legend
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

After using the new hold to preview playlist feature normal playback is not working.

I tried the new preview playlist feature last night, and after using it, all songs through normal playback would only play for a few seconds then next skip to the next track. I am a premium user on a iPhone 6 plus. This has basically broken spotify f...

  • Casual Listener
  • I tried the new preview playlist feature last night, and after using it, all songs through normal playback would only play for a few seconds then next skip to the next track. I am a premium user on a...
  • OviiiOne
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Touch Preview on iPhone 6 with latest iOS (8.1.2) and latest Spotify app is broken.

Hello. I was all excited to learn the Touch Preview feature came to the iOS app, but it isn't working for me or my wife on either of our iPhone 6 phones. Our phones are identical in hardware and software versions. Touching and holding on a track or a...

  • Casual Listener
  • Hello. I was all excited to learn the Touch Preview feature came to the iOS app, but it isn't working for me or my wife on either of our iPhone 6 phones. Our phones are identical in hardware and soft...
  • eightbitsoul
  • Casual Listener
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Solved!! Do offline songs still use data?

If I save songs for "offline use" but have an Internet connection, will those songs stream? Or play from iPhone?

  • Newbie
  • If I save songs for "offline use" but have an Internet connection, will those songs stream? Or play from iPhone?
  • MattSuda
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Iphone not syncing

All of my playlists on my computer (MAC) have been synced to use offline but my iphone will not sync to play certain songs offline. I have Spotify Premium. I have already tried connecting it to the same internet connection and syncing but it will not...

  • Casual Listener
  • All of my playlists on my computer (MAC) have been synced to use offline but my iphone will not sync to play certain songs offline. I have Spotify Premium. I have already tried connecting it to the s...
  • MattSuda
  • Spotify Star
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Cant find tracks

So, when i search for a track i Spotify i can't find it, but when i check through my friends phones i find it without any problems. I tried google to find the track on there and i do, but when i press "open in app" it says "Track unavalible".

  • Casual Listener
  • So, when i search for a track i Spotify i can't find it, but when i check through my friends phones i find it without any problems. I tried google to find the track on there and i do, but when i pres...
  • Carnivore
  • Casual Listener
  • 540 Views
  • 3 replies
  • 0 likes
  • 540 Views
  • 3 replies
  • 0 likes

Solved!! Play "local music" even if you are on the road

Hey there, is it normal, that I can't play my "local songs" when I am on the road, even tho I have synchronised and downloaded them with my iPhone? Everytime I shutdown my computer, 5 Minutes later I can not play the "local files" anymore. Where is t...

  • Casual Listener
  • Hey there,   is it normal, that I can't play my "local songs" when I am on the road, even tho I have synchronised and downloaded them with my iPhone? Everytime I shutdown my computer, 5 Minu...
  • MattSuda
  • Spotify Star
  • 569 Views
  • 3 replies
  • 0 likes
  • 569 Views
  • 3 replies
  • 0 likes

Solved!! Way to know if a song is in my playlists

Hi, Since Taylor Swift was kind enough to remove her catalogue from Spotify I've been having issues adding the files to my Spotify library. I import the files I ripped from my CD into Local Files on my MacBook and they refuse to appear on my phone. I...

  • Casual Listener
  • Hi,   Since Taylor Swift was kind enough to remove her catalogue from Spotify I've been having issues adding the files to my Spotify library. I import the files I ripped from my CD into Loca...
  • avaril
  • Casual Listener
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Lokale Dateien

Ich kann meine lokale dateien nicht mehr von meiner iPhone aus abspielen!!! wie kann ich das ändern????????? Es ist echt nervig....wenn es nicht mehr möglich ist, würde ich spotify kündigen.

  • Newbie
  • Ich kann meine lokale dateien nicht mehr von meiner iPhone aus abspielen!!! wie kann ich das ändern????????? Es ist echt nervig....wenn es nicht mehr möglich ist, würde ich spotify kündigen.
  • OviiiOne
  • Community Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • 612 Views
  • 1 replies
  • 0 likes

Touch preview on IOS

Hi community, Since yesterday I have the ability to use the touch preview to check out the songs in playlist, in other words, I can slide on the song and listen it quickly to check how is it. Spotify version 2.2.0.2464. Horácio

  • Roadie
  • Hi community,   Since yesterday I have the ability to use the touch preview to check out the songs in playlist, in other words, I can slide on the song and listen it quickly to check ho...
  • Killsting
  • Gig Goer
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

All my 'saved music' has downloaded to iPhone even though 'available offline' isn't checked

Spotify on my iPhone is currently using up over 2GB of my storage even though I have switched off all 'available offline' options on my music. What's weird is that ll my 'saved music' tracks still have the little green arrow icon and are playable whe...

  • Regular
  • Spotify on my iPhone is currently using up over 2GB of my storage even though I have switched off all 'available offline' options on my music.  What's weird is that ll my 'saved music' tracks st...
  • petereadman
  • Regular
  • 358 Views
  • 2 replies
  • 0 likes
  • 358 Views
  • 2 replies
  • 0 likes

Queue doesn't work after last update

Recently my iPhone 6 plus got an update for Spotify. Since I have installed this update the queue doesn't work properly. Here's what happens: When I am listening to a playlist and I add a song to the queue, it shows the song in the queue list but doe...

  • Community Legend
  • Recently my iPhone 6 plus got an update for Spotify. Since I have installed this update the queue doesn't work properly. Here's what happens: When I am listening to a playlist and I add a song to...
  • domimori
  • Newbie
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

not all songs showing on all my devices

hi i have a problem, i spent hours and hours adding albums to my spotify on my mac yesterday, however when i logged in on my phone, ipad and wven my windows laptop they werent there. I tried uninstalling and then reinstalling the apps but to no avail...

  • Casual Listener
  • hi   i have a problem, i spent hours and hours adding albums to my spotify on my mac yesterday, however when i logged in on my phone, ipad and wven my windows laptop they werent there. &nb...
  • MattSuda
  • Spotify Star
  • 469 Views
  • 3 replies
  • 0 likes
  • 469 Views
  • 3 replies
  • 0 likes

premium

it doesnt offer me premium anymore and everytime i try getting it, it says there no payment provider how do i fix this

  • Newbie
  • it doesnt offer me premium anymore and everytime i try getting it, it says there no payment provider how do i fix this
  • Jordi
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes