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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36560 Views
  • 15 replies
  • 36 likes
  • 36560 Views
  • 15 replies
  • 36 likes

Upgrade from unlimited to premium

Hey, I have Upgrade my spotify from unlimited to premium. But i still have unlimited. When will i have the premium? i need it very soon to my ipod. what can i do?

  • Newbie
  • Hey, I have Upgrade my spotify from unlimited to premium. But i still have unlimited. When will i have the premium? i need it very soon to my ipod. 😕  what can i do?
  • Jordi
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

"Offline Mode" on iPhone

I upgraded to Premium yesterday and when I made playlists on my computer available "offline", the green arrows appeared and It worked! When I try to the same on my iPod Touch 5th gen the playlist just shows a grey arrow and doesn't even show that it'...

  • Newbie
  • I upgraded to Premium yesterday and when I made playlists on my computer available "offline", the green arrows appeared and It worked! When I try to the same on my iPod Touch 5th gen the playlist j...
  • Amarro
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Account Statistics / Information

My premium account is changed into free without me knowinig.How can i check the situation or whwre's the problem?

  • Newbie
  • My premium account is changed into free without me knowinig. How can i check the situation or whwre's the problem?
  • Erkan_Yılmaz
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

spotify wont work for me...and i have premium

Hey everybody. I need some help with an issue. I just recently purchased spotify premium because it is unlike any other music app out there. I have one big problem though. My premium account no longer allows me to play my music!!! It allows me to loo...

  • Casual Listener
  • Hey everybody. I need some help with an issue. I just recently purchased spotify premium because it is unlike any other music app out there. I have one big problem though. My premium account no longe...
  • MattSuda
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Roku saying I need a premium account when I already paid for one for my iPhone 6

Hi, I recently upgraded to premium via my iPhone 6 and when I tried longing in on my roku with the same credentials, it gave me the code (15.4). Also, when I look on my PC at my account, it says that I have a free account, though I paid the $12.99 su...

  • Newbie
  • Hi, I recently upgraded to premium via my iPhone 6 and when I tried longing in on my roku with the same credentials, it gave me the code (15.4).  Also, when I look on my PC at my account, it say...
  • 642 Views
  • 0 replies
  • 0 likes
  • 642 Views
  • 0 replies
  • 0 likes

Solved!! "Your Music" not syncing

Using the Mac Desktop App, I am adding songs and they show up in "Your Music", but these additions are not showing up in the Spotify app on my iphone (iOS 8). I have to restart my iphone for the songs to show up. Am I doing something wrong? Can I man...

  • Casual Listener
  • Using the Mac Desktop App, I am adding songs and they show up in "Your Music", but these additions are not showing up in the Spotify app on my iphone (iOS 8).  I have to restart my iphone f...
  • MattSuda
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

[IPod 5th Generation] Two of my offline playlists are showing no songs.

Hi (very new to this), I noticed this during my afternoon jog. My ipod doesn't have cellular and I am forced to constantly use offline mode. So As I began my jog, I clicked one of my playlists, and it showed all of the songs on it. As I switched to a...

  • Newbie
  • Hi (very new to this),   I noticed this during my afternoon jog. My ipod doesn't have cellular and I am forced to constantly use offline mode. So As I began my jog, I clicked one of my playl...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Odd offlining problem

hey community i've joined premium about a few weeks ago and everythinf went smooth sailing untill about a few days ago. I have a 64 gb iphone 5s running the latest IOS and i have 41.2gb left of HDD space left on the phone. I cannot sync new songs to ...

  • Casual Listener
  • hey community i've joined premium about a few weeks ago and everythinf went smooth sailing untill about a few days ago. I have a 64 gb iphone 5s running the latest IOS and i have 41.2gb left of HDD s...
  • MattSuda
  • Spotify Star
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Spotify won't play

I have recently installed Spotify on both my iPad mini and my iphone. It plays individual tracks and shuffle plays on the iPad, but music will not play on the iPhone. I can see the album but the songs won't play. I've uninstalled and reinstalled mult...

  • Newbie
  • I have recently installed Spotify on both my iPad mini and my iphone. It plays individual tracks and shuffle plays on the iPad, but music will not play on the iPhone. I can see the album but the song...
  • Jordi
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Spotify won't sync songs

ok so I'm new to spotify but I am a premium account holder, with a new 64g iphone6, I've logged in downloaded the app, and added all my fav albums to my music ( no playlists yet) however I have selected available offline under the songs tab but none ...

  • Casual Listener
  • ok so I'm new to spotify but I am a premium account holder, with a new 64g iphone6, I've logged in downloaded the app, and added all my fav albums to my music ( no playlists yet) however I have selec...
  • tjarch
  • Newbie
  • 708 Views
  • 7 replies
  • 0 likes
  • 708 Views
  • 7 replies
  • 0 likes

Files on Computer Won't Go to Spotifiy

I have an old iPod. It's so old that it won't even sync to Spotify on my work computer. It has synched fine on my home computer and my phone, but not on my work computer. It's so bad it won't even show up although it is connected with the USB. I have...

  • Casual Listener
  • I have an old iPod.  It's so old that it won't even sync to Spotify on my work computer.  It has synched fine on my home computer and my phone, but not on my work computer. It's so bad it w...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Spotify family

I am a new subscriber to the premium/family account but cannot get the extra accounts to work - invitations are sent to email addresses but when they try to log-in it does not work with an answer 'either there is a problem or you are not signed up to...

  • Newbie
  • I am a new subscriber to the premium/family account but cannot get the extra accounts to work - invitations are sent to email addresses but when they try to log-in it does not work with an answer 'ei...
  • MattSuda
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

ipod 4th gen + car radio

hi, i have an ipod 4th gen and an hyundai i30 2011/2012 with the basic sound system. it has an specific plug for ipod, with the ipod player i can switch song to next and previous. but when i'm using spotify as the player on ipod, even when i hit the ...

  • Newbie
  • hi, i have an ipod 4th gen and an hyundai i30 2011/2012 with the basic sound system. it has an specific plug for ipod, with the ipod player i can switch song to next and previous. but when i...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Help...my Apple earbuds play/pause button starts iTunes radio instead of pausing Spotify.

Lately I have had an issue where when I press pause on my Apple earbud headphones it starts iTunes Radio instead of just pausing Spotify. Also when I'm listening to Spotify, the lock screen does not show what is currently playing. Is this an issue wi...

  • Visitor
  • Lately I have had an issue where when I press pause on my Apple earbud headphones it starts iTunes Radio instead of just pausing Spotify. Also when I'm listening to Spotify, the lock screen does not ...
  • user-removed
  • Not applicable
  • 737 Views
  • 1 replies
  • 3 likes
  • 737 Views
  • 1 replies
  • 3 likes

Can't play music on my iPhone

I need your help! I've downloaded Spotify Premium on my MacBook Pro and it works perfect. Then I downloaded it on my iPhone, logged in under the same username but I can't play any songs... Instead of a play button, there is a circle with two little d...

  • Newbie
  • I need your help!   I've downloaded Spotify Premium on my MacBook Pro and it works perfect. Then I downloaded it on my iPhone, logged in under the same username but I can't play any songs......
  • MattSuda
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

How to disable the 3G/4G warning on IOS

I want to use IOS version of Spotify on-line, but only on Wifi, To achive this I have disabled on the IOS level access to Celluar data as IOS calls it. Now I have the problem everytime I start spotify I have to click away the warning a few times. So ...

  • Music Fan
  • I want to use IOS version of Spotify on-line, but only on Wifi,   To achive this I have disabled on the IOS level access to Celluar data as IOS calls it. Now I have the problem everytime I...
  • taw6
  • Music Fan
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Sync with i-pad

Hi I am using Spotify on my laptop, android phone and i-pad. How do I get them to all sync? The former have done but the i-pad hasn't .. Thanks Sarah

  • Regular
  • Hi   I am using Spotify on my laptop, android phone and i-pad. How do I get them to all sync?   The former have done but the i-pad hasn't ..   Thanks Sarah 
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

How do you add a avatar?

I just downloaded Spotify but i wanted to know how you add a avatar to your profile? I followed Bethany Mota and she had a picture on her profile.. Thanks

  • Casual Listener
  • I just downloaded Spotify but i wanted to know how you add a avatar to your profile? I followed Bethany Mota and she had a picture on her profile..    Thanks
  • Graciella
  • Casual Listener
  • 3361 Views
  • 2 replies
  • 1 likes
  • 3361 Views
  • 2 replies
  • 1 likes

doesnt recognize my ipod

I just purchased the premium and now all of a sudden when i plug in my ipod that i have been using it does not pop up in my "devices" to sync.

  • Casual Listener
  • I just purchased the premium and now all of a sudden when i plug in my ipod that i have been using it does not pop up in my "devices" to sync.
  • MattSuda
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

says loading playlist are not showing

under Playlist just says Starred loading.......but nothing changes. its been a week shows i have no playlist ? Is it my Iphone ? if I try to create new list and it dissapears ? Help

  • Newbie
  • under Playlist just says Starred loading.......but nothing changes. its been a week shows i have no playlist ? Is it my Iphone ? if I try to create new list and it dissapears ? Help  
  • MattSuda
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes