Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70651 Views
  • 16 replies
  • 37 likes
  • 70651 Views
  • 16 replies
  • 37 likes

Solved!! Help syncing a local file to iOS

I have been trying to figure this out for weeks and finally decided I needed to come here. I am on premium and there are tracks in my local iTunes that I want to be able to listen to offline on my iPhone. Attached are screenshots... I have a song in ...

  • Casual Listener
  • I have been trying to figure this out for weeks and finally decided I needed to come here.   I am on premium and there are tracks in my local iTunes that I want to be able to listen to offli...
  • jrosseau
  • Casual Listener
  • 1290 Views
  • 15 replies
  • 0 likes
  • 1290 Views
  • 15 replies
  • 0 likes

Soundhound and Spotify - Playlist Problem

Hi there. I'm using spotify and i love it. But!!!!!!! I can't recover my SoundHound playlist! If i try so there is only the message: Es ist ein Fehler beim Wiederherstellen deiner gelöschten Playlists aufgetreten. Bitte versuche es in einiger Zeit no...

  • Newbie
  • Hi there. I'm using spotify and i love it. But!!!!!!!   I can't recover my SoundHound playlist! If i try so there is only the message: Es ist ein Fehler beim Wiederherstellen deiner ge...
  • Jordi
  • Community Legend
  • 856 Views
  • 1 replies
  • 0 likes
  • 856 Views
  • 1 replies
  • 0 likes

Can't share my songs on Twitter

I get An error message which data it's imposible To send to TwitterHelp

  • Newbie
  • I get An error message which data it's imposible To send to Twitter Help
  • Jordi
  • Community Legend
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

Artist page picture

Hi I have a verified artist page and got a picture uploaded and it works fine on desktops but it doesn't show up on the iPhone app. What do I have to do?

  • Newbie
  • Hi I have a verified artist page and got a picture uploaded and it works fine on desktops but it doesn't show up on the iPhone app. What do I have to do?
  • Jordi
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Annoying message at startup

I don't want spotify to use my cell phone data plan for I disabled it. Now I get is annoying message everytime I use the app "cellular data is turned off for spotify". As I did this on purpose how can I get this annoying message to stop coming up?

  • Casual Listener
  • I don't want spotify to use my cell phone data plan for I disabled it. Now I get is annoying message everytime I use the app "cellular data is turned off for spotify". As I did this on purpose how ca...
  • MattSuda
  • Spotify Star
  • 796 Views
  • 8 replies
  • 0 likes
  • 796 Views
  • 8 replies
  • 0 likes

Spotify release 27 january crashes on launch iphone 6

HiSpotify now crashes on launch showing black screen with apple logo. Older version works.

  • Newbie
  • Hi Spotify now crashes on launch showing black screen with apple logo. Older version works.
  • jonnymccaig81
  • Casual Listener
  • 531 Views
  • 1 replies
  • 0 likes
  • Crash launch ios8 iphone6
  • 531 Views
  • 1 replies
  • 0 likes

Solved!! Spotify music won't post to facebook

I don't know why, but the show activity is always on. I have took it off, but then it goes back on by itself. It's pretty frustrating and I have tried everything. Deleting the app, updating, loging off facebook. I just want the app to be normal again...

  • Newbie
  • I don't know why, but the show activity is always on. I have took it off, but then it goes back on by itself. It's pretty frustrating and I have tried everything. Deleting the app, updating, loging o...
  • MattSuda
  • Spotify Star
  • 625 Views
  • 1 replies
  • 1 likes
  • 625 Views
  • 1 replies
  • 1 likes

Spotify Premium: Several issues

Since 20 days I am a Spotify user, testing a premium account right from the start. Since the first day the iOS and the OS X desktop application are showing issues. iPhone 6 (iOS 8.1.2) Spotify often stops playing at the end of a song. It doesn’t matt...

  • Casual Listener
  • Since 20 days I am a Spotify user, testing a premium account right from the start. Since the first day the iOS and the OS X desktop application are showing issues.   iPhone 6 (iOS 8.1.2) ...
  • pollux
  • Casual Listener
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes

Appears to synch OK but won't play my local files

Everything was working fine for a long time, but recently it's stopped. I got a new iPhone 5 and set it up... It "looks" like everything has worked fine, but when I go to play a local file that is on my Mac Desktop on my iPhone 5, Even though the pla...

  • Newbie
  • Everything was working fine for a long time, but recently it's stopped.  I got a new iPhone 5  and set it up... It "looks" like everything has worked fine, but when I go to play a local fil...
  • jrosseau
  • Casual Listener
  • 1377 Views
  • 5 replies
  • 1 likes
  • 1377 Views
  • 5 replies
  • 1 likes

Solved!! Spotify Connect?

hi, I'm trying to work out how to use spotify connect but seem a bit stumped. I wanna to control my ipad from my iphone but the two don't seem to 'connect'. Both have the latest versions of ios7 and spotify loaded and when I go to click on the 'conne...

  • Regular
  • hi, I'm trying to work out how to use spotify connect but seem a bit stumped. I wanna to control my ipad from my iphone but the two don't seem to 'connect'. Both have the latest versions of ios7 and ...
  • aelindholm
  • Casual Listener
  • 9574 Views
  • 89 replies
  • 0 likes
  • 9574 Views
  • 89 replies
  • 0 likes

iOS - iPhone 6, Screen won't dim or auto-lock.

My battery is draining when I play music either in my car or through Apple TV becasue the screen won't dim or go to auto-lock. Not sure if this has been metioned but this is basic feeture in every app. Please update and save our phones.

  • Casual Listener
  • My battery is draining when I play music either in my car or through Apple TV becasue the screen won't dim or go to auto-lock. Not sure if this has been metioned but this is basic feeture in every ap...
  • elenex
  • Casual Listener
  • 13237 Views
  • 2 replies
  • 0 likes
  • 13237 Views
  • 2 replies
  • 0 likes

Solved!! My music won't download!

So my music just stopped downloading! I'm a premium member so I'm fine with that. What can it be? A bug or something? Help!

  • Visitor
  • So my music just stopped downloading! I'm a premium member so I'm fine with that. What can it be? A bug or something? Help!
  • user-removed
  • Not applicable
  • 2080 Views
  • 2 replies
  • 0 likes
  • 2080 Views
  • 2 replies
  • 0 likes

iPhone 6+ won't see Logitech Squeezebox on same network

I have a premium subscription, iPhone 6+, and a Logitech Sqeezebox Touch... both are on the same wi-fi network and my iPhone doesn't see the Logitech, but it does see my Apple TV and MacBook Air. Thoughts?

  • Newbie
  • I have a premium subscription, iPhone 6+, and a Logitech Sqeezebox Touch... both are on the same wi-fi network and my iPhone doesn't see the Logitech, but it does see my Apple TV and MacBook Air. &...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Already synced iTunes song does not play or sync anymore

I have incorporated a couple of my bought iTunes songs into Spotify playlists. The sync worked just fine after installing Quicktime, and all of them play on my iPhone. Out of the sudden, one of those songs is not playable anymore. I have tried to rem...

  • Casual Listener
  • I have incorporated a couple of my bought iTunes songs into Spotify playlists. The sync worked just fine after installing Quicktime, and all of them play on my iPhone.   Out of the sudd...
  • MattSuda
  • Spotify Star
  • 558 Views
  • 6 replies
  • 0 likes
  • 558 Views
  • 6 replies
  • 0 likes

Payment

hi! I've payed the spotify preium version just for a three days ago, but In the moment I'm on the free version! Why? I've an iphone 5, and i've disconetted my spotify account and re-dowloaded the app!

  • Newbie
  • hi! I've payed the spotify preium version just for a three days ago, but In the moment I'm on the free version! Why? I've an iphone 5, and i've disconetted my spotify account and re-dowloaded the app!
  • MattSuda
  • Spotify Star
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Offline problems

IPhone 6 will not sync playlist to offline. More than enough free space on phone. What is the problem?

  • Newbie
  • IPhone 6 will not sync playlist to offline. More than enough free space on phone. What is the problem?
  • OviiiOne
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Offline

My numbers dind't want to download for offline use please help me

  • Newbie
  • My numbers dind't want to download for offline use please help me
  • OviiiOne
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

I am online but Spotify says otherwise

I moved to Taipei 5 months ago and I changed where I live on my account, which gave me the first problem, and it works good on my computer. But in my iPad seems to NOT WORK AT ALL. It's been months! I don't take my computer everywhere, I just want my...

  • Casual Listener
  • I moved to Taipei 5 months ago and I changed where I live on my account, which gave me the first problem, and it works good on my computer. But in my iPad seems to NOT WORK AT ALL. It's been months! ...
  • anaeliza_penna
  • Casual Listener
  • 383 Views
  • 4 replies
  • 0 likes
  • 383 Views
  • 4 replies
  • 0 likes

Shuffling my "Songs" when not connected to wifi

This problem/bug may be unique to me since I imagine not many people use spotify in this way. I'm operating Spotify Premium v. 2.3.01573 on an iphone 5S, and i keep "use cellular data" set to OFF. I save every single song i like to my music (probably...

  • Newbie
  • This problem/bug may be unique to me since I imagine not many people use spotify in this way.  I'm operating Spotify Premium v. 2.3.01573 on an iphone 5S, and i keep "use cellular data" set to...
  • kbrooksc
  • Community Legend
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

no 'toggle offline' button

Loved my spotify. No problems with WiFi use, but now when I go for a run, I get the dreaded gray message saying that I am "off line and need to purchase premium" what happened? I use to work on my data plan, now only works via wifi. I am not a premiu...

  • Casual Listener
  • Loved my spotify. No problems with WiFi use, but now when I go for a run, I get the dreaded gray message saying that I am "off line and need to purchase premium" what happened? I use to work on my ...
  • babf69
  • Casual Listener
  • 635 Views
  • 5 replies
  • 0 likes
  • 635 Views
  • 5 replies
  • 0 likes