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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47395 Views
  • 15 replies
  • 36 likes
  • 47395 Views
  • 15 replies
  • 36 likes

Solved!! Hold to preview works for one family member account, not the other, on same device

I have a family account with one family member (so two accounts in total). When I login on my ipad or iphone (with latest app version) with one of the accounts (the main one) the "hold to preview song/playlist" feature does not work. When I login wit...

  • Casual Listener
  • I have a family account with one family member (so two accounts in total). When I login on my ipad or iphone (with latest app version) with one of the accounts (the main one) the "hold to preview son...
  • MattSuda
  • Spotify Star
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Local files become unavailable...

I add songs to Spotify and they play for a while, then, I start getting the following message,"This track was added as a local file. If you have the file on your computer you can import it." This happens over and over. Certain songs in particular dro...

  • Visitor
  • I add songs to Spotify and they play for a while, then, I start getting the following message, "This track was added as a local file.  If you have the file on your computer you can import it....
  • swoell
  • Newbie
  • 908 Views
  • 4 replies
  • 0 likes
  • 908 Views
  • 4 replies
  • 0 likes

Solved!! How can i delete tracks from songs within a playlist?

i have playlists that are 300+ songs. I find it really tedious you cannot delete a song or remove it from your playlist easily. The only way i know is using the edit playlist function , scrolling through all your songs in the palylist till you find t...

  • Regular
  • i have playlists that are 300+ songs. I find it really tedious you cannot delete a song or remove it from your playlist easily.   The only way i know is using the edit playlist function , sc...
  • MattSuda
  • Spotify Star
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes

Solved!! newbie

hi guys i was wondering you could help me, im using the mac app on spotify and im usiong a ipod nano, but i cant seem to sync my playlist to the nano, i select the manual sync but nothing happens, anything im doing wrong? many thanks

  • Casual Listener
  • hi guys i was wondering you could help me, im using the mac app on spotify and im usiong a ipod nano, but i cant seem to sync my playlist to the nano, i select the manual sync but nothing happens, an...
  • MattSuda
  • Spotify Star
  • 765 Views
  • 14 replies
  • 0 likes
  • 765 Views
  • 14 replies
  • 0 likes

Spotify radio tries to play tracks that are no longer available

My Spotify radio will often try to play tracks that are no longer available, causing it to stop until I click forward. This has been going on for months, and happens on all platforms I've tried (iOS, OSX, Windows). Reinstall and clearing cache doesn'...

  • Newbie
  • My Spotify radio will often try to play tracks that are no longer available, causing it to stop until I click forward. This has been going on for months, and happens on all platforms I've tried (iOS,...
  • Lorenzo_NGG
  • Roadie
  • 477 Views
  • 1 replies
  • 0 likes
  • 477 Views
  • 1 replies
  • 0 likes

Error with searching.

Every time i try to search for a friend an error comes back and says. An error occured please try searching again. I have been trying to find some friends on Spotify and i keep getting this message.

  • Casual Listener
  • Every time i try to search for a friend an error comes back and says. An error occured please try searching again.   I have been trying to find some friends on Spotify and i keep getting thi...
  • MattSuda
  • Spotify Star
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes

Solved!! Adding local files to new songs feature

Hello, new to the forum. The songs feature seems to be a step in the right direction, however what is holding this feature back is the inability to add local files into the mix. Some of the music I listen to do not put their music on spotify, which I...

  • Casual Listener
  • Hello, new to the forum.   The songs feature seems to be a step in the right direction, however what is holding this feature back is the inability to add local files into the mix.  &n...
  • Thjoseph
  • Newbie
  • 1483 Views
  • 3 replies
  • 1 likes
  • local files
    Music not saving
    Spotify
    Your Music
  • 1483 Views
  • 3 replies
  • 1 likes

Offline problems

I want to listen to my music in offline mode and have recently upgraded to premium to do so. As i click offline mode it begins syncing the playlists but stops syncing on the same song each time, halfway through the playlist which is really annoying. ...

  • Newbie
  • I want to listen to my music in offline mode and have recently upgraded to premium to do so. As i click offline mode it begins syncing the playlists but stops syncing on the same song each time, half...
  • MattSuda
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Disappearing Music

Hi I am using the Spotify app on iOS and I have a problem in that all my music has disappeared. The categories of 'Songs' and 'Albums' are empty and 'Artists' only lists all the artists that I follow. 'Playlists' on the other hand is completely norma...

  • Newbie
  • Hi   I am using the Spotify app on iOS and I have a problem in that all my music has disappeared. The categories of 'Songs' and 'Albums' are empty and 'Artists' only lists all the artists th...
  • MattSuda
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Tracks not showing

So, when i search for a track i Spotify i can't find it, but when i check through my friends phones i find it without any problems. I tried google to find the track on there and i do, but when i press "open in app" it says "Track unavalible". Its rea...

  • Casual Listener
  • So, when i search for a track i Spotify i can't find it, but when i check through my friends phones i find it without any problems. I tried google to find the track on there and i do, but when i pres...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

iPad air freezes

IPad Air freezes almost every time I search. If I select a group (e.g songs) I get the list up. Add a song to a playlist and when the pop up window is dismissed, then I can no longer scroll the list. Sometimes if I select a different grouping and the...

  • Casual Listener
  • IPad Air freezes almost every time I search. If I select a group (e.g songs) I get the list up. Add a song to a playlist and when the pop up window is dismissed, then I can no longer scroll the list....
  • 498 Views
  • 0 replies
  • 0 likes
  • 498 Views
  • 0 replies
  • 0 likes

Solved!! Should you be able to use your iPhone while listening to Spotify?

I don't know if you SHOUD be able to go to the main menu and text and play games whilst listening to Spotify, because everytime I press the menu button, the music turns off. I want to buy Spotify premium but first I want to make sure that I can use m...

  • Newbie
  • I don't know if you SHOUD be able to go to the main menu and text and play games whilst listening to Spotify, because everytime I press the menu button, the music turns off. I want to buy Spotify pre...
  • user-removed
  • Not applicable
  • 59776 Views
  • 7 replies
  • 1 likes
  • 59776 Views
  • 7 replies
  • 1 likes

Multiple Devices - iPad to iPhone

Hi, I am a Premium subscriber. My problem is when I stream music on my iPad through Spotify, the music does not appear in "My Library" when I log into the Spotify App on my iphone6. I want to be able to access all my spotify songs on both my iPhone a...

  • Casual Listener
  • Hi,   I am a Premium subscriber. My problem is when I stream music on my iPad through Spotify, the music does not appear in "My Library" when I log into the Spotify App on my iphone6.  ...
  • Grace
  • Spotify
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

Offline Problems

All of a sudden none of my music will synce offline. I've already reinstalled the app and when i switch playlist to offline, there is no response. I payed for premium for this particular perk.

  • Casual Listener
  • All of a sudden none of my music will synce offline. I've already reinstalled the app and when i switch playlist to offline, there is no response. I payed for premium for this particular perk.
  • Grace
  • Spotify
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Music stops playing in sleep mode after 1.5.0 update when streaming to airplay

After updating my spotify app to 1.5.0, everything is working fine but when my device enters sleep mode, music stops playing. When I go out of sleep mode, music continues playing. No need to say that I would like to keep my music playing while in sle...

  • Casual Listener
  • After updating my spotify app to 1.5.0, everything is working fine but when my device enters sleep mode, music stops playing. When I go out of sleep mode, music continues playing. No need to say ...
  • ericjan123456
  • Casual Listener
  • 11183 Views
  • 7 replies
  • 0 likes
  • Airplay
    iOS
    ipod touch
  • 11183 Views
  • 7 replies
  • 0 likes

Solved!! Chromecast Help

Will Spotify be able to stream to Chromecast soon? I have been trying to steam it, but it won't let me.

  • Newbie
  • Will Spotify be able to stream to Chromecast soon? I have been trying to steam it, but it won't let me.
  • MattSuda
  • Spotify Star
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Is there a way to disable the shuffle function completely?

Hello there! I really hate Spotify's compulsory Shuffle function that fundamentally prevents me from listening an album the way it was conceived by the artist (yes, call me old-fashioned, but I care about this). Also, I listen to a lot of classic mus...

  • Casual Listener
  • Hello there!   I really hate Spotify's compulsory Shuffle function that fundamentally prevents me from listening an album the way it was conceived by the artist (yes, call me old-fashioned, ...
  • MattSuda
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Why does crossfade not work propperly on the IPhone 5 ?

It works only for some songs. In opposite it works very well on the PC. Is there any reason or will there be a fix of the problem ?

  • Casual Listener
  • It works only for some songs. In opposite it works very well on the PC. Is there any reason or will there be a fix of the problem ?
  • jc2656455
  • Newbie
  • 1081 Views
  • 3 replies
  • 1 likes
  • 1081 Views
  • 3 replies
  • 1 likes