Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hello!
Have you tried a clean install? You can follow the instructions here to do that. Also, are you able to login everywhere else?
Hope this helped 🙂
Are you logging in with exactly the same credentials? If your account is linked to facebook, you need to log in with your facebook credentials and will need the facebook app installed on your mobile.
Hey guys! We are currently looking into this problem.
We will post back when we get more information.
I suggest you contact support so they can take a look at your account and help you with this:
https://www.spotify.com/about-us/contact/contact-spotify-support/
If you get an automated reply email, you need to reply back to it.
Support usually replies within 24-48 hours.
I have never such poor working app as I have seen with spotify! Pure crud and even worse on doid and real bad on my iphone. Save your self the aggrevation and just use pandora atleast it works!
@mrojas527 wrote:
I can log onto the website, just not the app.
Did not work
Had the same problem but I probably found a solution*:
labels say "username and password"
Although on the webinterface you can type your email and password as well.
But the (iphone) app does not seem to work with email.
I tried to login about 10 times, reset password, uninstalled the app... nothing seemed to work.
But then I took a closer look at the login form labels and tried one last, simple thing.
You have to enter - as the label says - your username and NOT your registered email.
At least this worked for me.
*So it is no technical problem or bug but an interface/usability/user expactation issue 😛
Users don't read ... (me included)
worked for me as well, thank you so much!!!!! big help
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…