Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Music keeps pausing by itself

Music keeps pausing by itself

E_C_

Plan

Premium

Device

iPhone 6

Operating System

iOS 12

 

My Question or Issue

Hello, it’s been a few days that my music pauses by itself while I’m listening to it. I’ve already tried to uninstall and reinstall the app, and I thought the problem was solved, but then it started happening again. It keeps on happening both with the WiFi and the mobile connection.

What shall I do to avoid this annoying issue?

Thanks.

Reply
4 Replies

Fishtaco
Hi,

does this happen even if you don’t have any headphones connected? Also, if you do not use the phone - does it still happen?



If my post solved your issue, please accept it as a solution.

E_C_

Hi

Yes, it happens with my AirPods on and when I’m not using the phone.

Mario

Hey @E_C_,

 

Thanks for posting your reply to @Fishtaco.

 

Along the lines of what you've discussed, would you mind checking your Spotify account is not open on another device (e.g. your laptop) while you have it open and are using it with your iPhone? The account being simultaneously open on two different devices might cause what you've experienced. 

 

Hope you'll find this useful. We'll look out for your updates!

Mario Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

E_C_

Hi

I confirm my Spotify is not open on other devices when this happens.

Suggested posts