Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


My spotify premium isn't working!!!

My spotify premium isn't working!!!

I recently paid $9.99 for premium and it isn't working. This is extremely frustrating. Please help!
53 Replies

Yeah the exact same thing happened with me and it shows that screen

i have exactly the same problem as @bptrish. I have just purchaced the spotify premium deal of 99 cents for 3 months and it says that i have puchaced it but when i go offline the songs stop playing and it tells me that im offline! 

I had the same problem too so I uninstalled it then reinstalled it and logged in again and it worked.

I just upgraded to premium with the $0.99 for 3 months deal and I have logged in and out, shut my phone off, and redownloaded the app, but it only works as the free version. What should I do?

Hi I've signed up for spotify premium with the 30-day free trial twice now and it isn't working it still says I need to upgrade?


I just subscribed to Spotify premium and even received a receipt but it isn't working it keeps showing up as if I don't have Spotify premium please help me ! What is happening ?

hi! i signed up for spotify premium with the student discount a few hours ago. when i go to my spotify app, i only have and can use features from the free subscription (limited skips, shuffle play only, etc.) what should i do to activate the premium in-app? also, i never received a receipt but it says i have a premium account online, but again in app it says i have a free subscription.


Hi I just paid for the $0.99 for 3 months today and when I get onto my account I try to listen to music offline and it does the same old and says upgrade to premium please help me this is really annoying me

can u have a contact number for us to be able to talk to u personally @ spotify


I recently payed the 99p for 3months offer but this is the second day and it doesn't work but when I click on the button to get it again it tells me I already have it plz get back to me asap @

I've got a 30 day trial but it's not working wen I turn of wifi what up

I am on the family plan and have Spotify premium and I have all of the premium features but my music will not play offline, I am very frustrated.

Hi my spotify premium isnt working as well. Whenever I press download all my music in my created playlist it says "want to play offline, take your music offline with premium..."

my spotify was reinstalled by a tech and was working ,now it will not just has the screen for spotify

In my Vodafone deal I have a Spotify premium offer which I have selected. And it says I have it but when I go on my actually go on my account it says I do not have premium. This happens when I try to do something like download my playlists. Please help!!!

Hi my premium isn't working either, I got the £0.99 for three months deal and my account aknowalges I have premium but doesn't play the songs!

I've only just realised it's working on my iPad and not my phone can you help with that instead please.

MINE ISNT EITHER. i paid for 3 months ($0.99) and it just isnt working

Suggested posts