Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I just updated the spotify app on my iPhone 5 and all of my friends who do not have Facebook have disappeared from my friends list. I can't find them to share music with them... Will you guys be sending another update soon to resolve this issue? Thanks
it has been over a year and a half, someone marked this as solved.. this is definitely not solved. is this even being worked on???
@Supasonic I moved your post to the relevant thread. We're still waiting for news from Spotify.
Having this issue on 2 accounts (wife and mine). We don't use Facebook and don't intend to start, ever.
The only reason we're on Spotify is because it was easy to share songs between ourselves. Does anyone know if the other major music streaming services do it well?
Been putting up with Facebook supremacists long enough...
As a workaround, download the Spotify iOS 4.0 app, which still sees the non-facebook friends. Sucks, but at least you have the option of sharing. I'm hoping this is fixed in the next update - at least we know that Spotify is aware of the issue.
Listen up Spotify, as much as you want me to log in via my facebook account, it's simply not happening. I'm sorry.
So either listen to your userbase and fix the share feature or find yourselves losing a lot of subscribers.
It's incredible the lengths you guys are going to to drive away your customers.
Hello everyone. Spotify here. We're sorry for any pain this may be causing.
We're aware of the issue of being unable to share to non-Facebook friends in the iOS app and we're working on a fix. The issue is caused by Follow still being in the process of rolling out on mobile.
You should be able to share to non-Facebook friends on Desktop and Web Player while we work on fixing this for mobile. We expect the rollout to take some time but we'll be sure to post here as soon as we have an update.
Missing friends on my Android and my iPad as well. I miss my friends...
I can still share from the desktop client though, but I mostly play from the other devices so I'd rather have it the other way around. Not working on the desktop.
but WHEN????
This situation lasts for months and months!
What's the problem? why don't you fix it faster?
Same problem here...
I'm using Spotify on iphone 5, iOS 6.x.x and I can not share playlists with my followers, regardless if they have linked Facebook Accounts or not. I am using a spotify Account (I don't use FB)
It's nice to see Spotify moderators react and notice the issue, but it's taking far too long for a core feature like that to be fixed and the lack of an ETA is disapointing.
Premium subscription was supposed to enhence the mobile experience, but so far it feels like a hinderance - I can share playlists with friends on a free account on PC, but going Premium and using mobile removes the feature? I'm paying for Spotify, NOT Facebook and expect full functionality of the service I am subscribing to...
Are there any news on the progress towards the fix, or is it still on a to-do list in a maze somewher?
Cheers,
wp
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…