Podcast playback speed button doesn’t work

[meechan007]

Plan

Free

Country

United Kingdom 

Device

iPhone XR

Operating System

iOS 18.4.1

My Question or Issue

Recently the button to change the playback speed of podcasts has stopped working. Every other button works but when I press the speed button it doesn’t open the panel for me to change the speed. 

[Eni]

Hey there @meechan007, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, does this only happen on your iPhone or on other devices as well? It'd be helpful if you could check. Also, could you let us know if this happens with all podcasts or only with one in particular? 

If it only happens on your iPhone, we suggest that you try logging out and then logging back in to your account twice in a row. We know this sounds odd, but it'll trigger a sync between your account and device.

However, if this doesn't make any difference, it's well worth running a clean reinstall of the app to get rid of any cached files that might be causing trouble. Also, make sure to check if the OS of your iPhone has any pending updates. 

Keep us posted on how it goes. 

[meechan007]

Hey Eni,

Problem seems fixed now!

[OscarDC]

Hey @meechan007,

Thank you for keeping in contact. 

We're glad to know that everything is working fine now. We appreciate the time you took sharing its resolution, it's really helpful for us and other users. 

In case you need anything else, remember that we're just a post away.

Cheers!

[meechan007]

Hey,

thought I’d come back to this thread just to say this issue seems to have come back. I’m not too sure what’s causing it but again this morning the button stopped working again until I pressed the slip forward and backwards button. 

[Dessi]

Hey @meechan007,

Thanks for letting us know!

Can you give another clean reinstall a shot, since it's possible that there might be some damaged cache causing this? It will also ensure you're running the latest version. Also, does this happen when you're listening directly on your phone or when you're connected to an external device - a speaker or headphones, for example?

It'd also be really helpful if you can log in on another device to check if you get the same behavior, as well as ask a friend or relative to log in their own account on your phone and test this out. This way we can determine if it's device- or account-related.

Keep us posted.

[meechan007]

Hey @Dessi,

So I’ve not had this issue for a while but getting it again. I recently moved to a new phone so got a clean install and a new device so don’t think it’s device specific. I’ve only ever noticed this when connected to headphones (although I don’t really listen on my phone without them so not a huge sample). I don’t think I’ve ever noticed this issue on the web player so seems IOS specific. 

[Yordan]

Hi, @meechan007,

Are you able to consistently reproduce the issue or does it occur sporadically? Have you noticed it only with a specific podcast or after a specific event, like connecting your headphones? Have you tested without them to see if it works then?

If you remember changing some system settings on your device that may have caused this (like motion effects, for example), try restoring them to the default to see if that helps alleviate the issue.

Cheers 🤘