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Premium won’t work

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Premium won’t work

I have Spotify Premium but almost all of my saved songs which I’ve downloaded won’t play and i already logged off and in and i also have enough phone storage.

Country

Germany 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

how can I fix this without having to create another account?

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Accepted Solutions
Marked as solution

Hey @Anam14897, thanks for reaching out to the Community!

 

I'm sorry to hear this.

Could you try a clean reinstall of the app? If that doesn't help, could you let me know your subscription status here?

 

Keep me updated 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Marked as solution

Hey @Anam14897, thanks for reaching out to the Community!

 

I'm sorry to hear this.

Could you try a clean reinstall of the app? If that doesn't help, could you let me know your subscription status here?

 

Keep me updated 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

@Billy-J thank you so much it finally worked and I can listen to the songs offline again 🙂 

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