Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
241646 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
124431 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
451214 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
307556 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Since a recent upgrade, when I play an album from the My Albums tab in My Library, the songs that I have unliked in the past are no longer excluded. I have noticed this since 3/15, but I think it may have started earlier than that and I just hadn’t b...
Since a recent upgrade, when I play an album from the My Albums tab in My Library, the songs that I have unliked in the past are no longer excluded. I have noticed this since 3/15, but I think ...
Casual Listener
1484 Views
2 replies
3 likes
PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid Oreo My Question or IssueJust wanted to pile on to the June Update posts, in case Spotify counts them in some sort of metric. It seems like the Spotify team crafted the perfect way to c...
Plan Premium Country USA Device Samsung Note 8 Operating System Android Oreo My Question or Issue Just wanted to pile on to the June Update posts, in case Spotify counts them in some...
Regular
1904 Views
5 replies
12 likes
PlanPremiumCountryUnited StatesDeviceiPhone 8 PlusOperating SystemiOS 12.1.4 My Question or IssueStarting yesterday or so (3/21/18), picking downloaded artists and albums from the "Recently Played" section while in offline mode (or without an Interne...
Plan Premium Country United States Device iPhone 8 Plus Operating System iOS 12.1.4 My Question or Issue Starting yesterday or so (3/21/18), picking downloaded artists and albums fro...
Spotify Legend
2280 Views
3 replies
2 likes
Every time I’m listening a songs it changes to a random one which is not even downloaded or in any of my playlists. I’ve changed my password for threes times already, login out in every device, reinstalled the app but nothing seems to work. I don’t k...
Every time I’m listening a songs it changes to a random one which is not even downloaded or in any of my playlists. I’ve changed my password for threes times already, login out in every device, reins...
Spotify Star
1233 Views
3 replies
0 likes
Plan premiumFree/PremiumCountry sweden Device iphone 5(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehey, I have a problem with the app on an Iphone 5. As long as I have ...
Plan premium Free/Premium Country sweden Device iphone 5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Qu...
Regular
1979 Views
12 replies
0 likes
Hey. So recently, I downloaded an album that wasn't on Spotify and imported it onto Spotify (via. Local Files). However, after importing it, I realized that the album art showed on the desktop, but it failed to show on my phone. After some fiddling a...
Hey. So recently, I downloaded an album that wasn't on Spotify and imported it onto Spotify (via. Local Files). However, after importing it, I realized that the album art showed on the deskto...
573 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 6PlusOperating SystemiOS 12 My Question or IssueI frequently use Spotify with connected speakers in my home. Then, I open it again the next day to listen on my mobile device. Here's the problem: Spotify always opens ...
Plan Premium Country USA Device iPhone 6Plus Operating System iOS 12 My Question or Issue I frequently use Spotify with connected speakers in my home. Then, I open it again the next ...
595 Views
0 replies
2 likes
PlanPremiumCountryUSA DeviceiPhone XSOperating SystemiOS 13 Beta 3 My Question or Issue In the CarPlay app, the "Now Playing" screen crashes when you click it in iOS 13 Beta 3. Happens every time and did not happen before Beta 3. Unclear if this is a...
Plan Premium Country USA Device iPhone XS Operating System iOS 13 Beta 3 My Question or Issue In the CarPlay app, the "Now Playing" screen crashes when you clic...
770 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Music Fan
1663 Views
2 replies
0 likes
Hello,As many others have noticed, the functionality when downloding songs has changed and its horribly painful and I am in strong favours for it to be changed back. Previously, you could automatically like a song by selecting (+) and it would automa...
Hello, As many others have noticed, the functionality when downloding songs has changed and its horribly painful and I am in strong favours for it to be changed back. Previously, you could ...
Casual Listener
3391 Views
1 replies
5 likes
PlanPremiumCountryNetherlands DeviceiPhone xr My Question or IssueI received my new phone last Tuesday. I tried to sync all the songs again that I made available 'offline' on my new phone. But I found out that some songs wont play anymore on my phone...
Plan Premium Country Netherlands Device iPhone xr My Question or Issue I received my new phone last Tuesday. I tried to sync all the songs again that I made available '...
Composer
2098 Views
3 replies
0 likes
I recently upgraded my iphone from a 7s to an XS. Ever since I haven’t been able to control Spotify on my Apple Watch 3. It shows that Spotify is playing on my phone, but it does not show what is playing, or allow me to skip tracks, or change the pla...
I recently upgraded my iphone from a 7s to an XS. Ever since I haven’t been able to control Spotify on my Apple Watch 3. It shows that Spotify is playing on my phone, but it does not show what is pla...
Casual Listener
776 Views
1 replies
0 likes
PlanPremiumCountry- USA DeviceLG K20 plusOperating SystemAndroid My Question or Issue I recently was given the new updated UI without asking for it. The update has totally ruined my experience on Spotify. It is a classic example of graphic designers ...
Plan Premium Country- USA Device LG K20 plus Operating System Android My Question or Issue I recently was given the new updated UI without asking for it. The update ha...
Visitor
1935 Views
4 replies
15 likes
Plan premiunFree/PremiumCountry nz Device iPhone iPhone 6 Plus(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) IOS 12.3.1 My Question or IssueI've struggled for several weeks with my music ski...
Plan premiun Free/Premium Country nz Device iPhone iPhone 6 Plus (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I...
Casual Listener
971 Views
2 replies
0 likes
PlanPremiumUSA DeviceiPhone XOperating SystemiOS 12.3.1 Whenever Spotify is open in the background on my phone, it will pause videos in other apps every second, even if the music in Spotify is paused. I have tested this a few ways and the only thing ...
Plan Premium USA Device iPhone X Operating System iOS 12.3.1 Whenever Spotify is open in the background on my phone, it will pause videos in other apps every second, even if th...
Casual Listener
1100 Views
1 replies
1 likes
Plan My Question or IssuePlanPremium familycanadaDevice(iPhon 5s, ipad 3Operating System(iOS 10My Question or IssueWhen I open spotify I get a message asking if I want to continue listening in my chrome or listen in phone. I have never had that quest...
Plan My Question or Issue Plan Premium family canada Device (iPhon 5s, ipad 3 Operating System (iOS 10 My Question or Issue When I open spotify I get a m...
Composer
647 Views
1 replies
0 likes
So my Spotify is deciding to show totally incorrect recently played artists who I haven’t played? They also will not shift from my list no matter how much I listen to other artists. Help!
So my Spotify is deciding to show totally incorrect recently played artists who I haven’t played? They also will not shift from my list no matter how much I listen to other artists. Help!
Regular
1337 Views
1 replies
5 likes
PlanPremiumCountryUSA DeviceiPhone X Operating SystemiOS 12 i know I used to be able to keep Spotify open and playing while my phone was charging but that’s not happening anymore since I updated the app a few days ago.
Plan Premium Country USA Device iPhone X Operating System iOS 12 i know I used to be able to keep Spotify open and playing while my phone was charging but that’s n...
Spotify Star
2070 Views
1 replies
3 likes
PlanPremiumCountryUSADeviceiphone 7 My Question or IssueI previously would save songs to my library and when I wanted to listen to a particular artist I was able to go into my artist library and listen to the specific songs that I liked and saved by ...
Plan Premium Country USA Device iphone 7 My Question or Issue I previously would save songs to my library and when I wanted to listen to a particular artist I was able to go into my ar...
Community Legend
876 Views
2 replies
1 likes
Spotify premiumiphone x My Question or IssueThe same songs are showing up as liked 3-4 times in my library. The exact same songs. I don’t know if they have slightly differerently worded titles. But why is this?
Spotify premium iphone x My Question or Issue The same songs are showing up as liked 3-4 times in my library. The exact same songs. I don’t know if they have slightly differerently...
Composer
6019 Views
2 replies
0 likes
