Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227392 Views

53 replies

13 likes

  • 227392 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152078 Views

507 replies

108 likes

  • 152078 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Spotify Star

Rastereyes

Casual Listener

106409 Views

19 replies

38 likes

  • 106409 Views
  • 19 replies
  • 38 likes

Song play for only 5 seconds

Songs play for only 5 seconds on iPhone.I've tried reinstalling, logging in/out, closing other running apps, changing settings, clearing cache, stopping my VPN.Any ideas? iPhone 6, iOS 12

Newbie

Songs play for only 5 seconds on iPhone. I've tried reinstalling, logging in/out, closing other running apps, changing settings, clearing cache, stopping my VPN. Any ideas?     iPhone ...

Loxer

Community Legend

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

song starts playing again after pressing lock button on iphoneX

PlanPremiumCountryUSA DeviceiphoneXOperating Systemios 12.2 My Question or Issue When you pause a song playing on spotify from the lock screen and then press the lock button the song starts playing again.

Newbie

Plan Premium Country USA   Device iphoneX Operating System ios 12.2   My Question or Issue   When you pause a song playing on spotify from the lock screen and then press th...

Loxer

Community Legend

487 Views

1 replies

3 likes

  • 487 Views
  • 1 replies
  • 3 likes

[IOS] Background Gif wakes screen permanently upon receiving a notification

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 10 My Question or IssueThe background gifs that play for certain songs cause the device screen to remain active upon receiving a notification if a track is paused that includes the background gif...

Newbie

Plan Premium Country USA Device iPhone X Operating System iOS 10   My Question or Issue The background gifs that play for certain songs cause the device screen to remain active upon re...

Loxer

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Songs cutting out/not playing

PlanFreeCountryUnited SsatesDeviceIphone 6, Ipad air 2Operating Systemios 12.2 My Question or Issuestarting today, whenever i try to play music i currently on my main playlist has been my only attempt, my music continues to cut out and stop play with...

Newbie

Plan Free Country United Ssates Device Iphone 6, Ipad air 2 Operating System ios 12.2   My Question or Issue starting today, whenever i try to play music i currently on my main playlis...

PhillBoi

Casual Listener

956 Views

1 replies

0 likes

  • 956 Views
  • 1 replies
  • 0 likes

How can I find the play queue?

PlanPremiumCountry DeviceiPhone 6Operating SystemiOS 12.2 My Question or IssueWhere can I find the play queue in the spotify interface? I have heard that it should be possible to find it in the top right corner of the now playing interface. On my dev...

Newbie

Plan Premium Country   Device iPhone 6 Operating System iOS 12.2   My Question or Issue Where can I find the play queue in the spotify interface? I have heard that it should be po...

Jpgchief

Spotify Star

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Unable to play PC local files on iPhone

PlanPremiumCountryUnited StatesDeviceiPhone 6S, Acer Aspire VX 15Operating SystemiOS 12.1.2, Windows 10My Question or IssueI have ~40 songs in mp3 form on my computer which are unavailable on most streaming services, including Spotify. I have them in...

Newbie

Plan Premium Country United States Device iPhone 6S, Acer Aspire VX 15 Operating System iOS 12.1.2, Windows 10 My Question or Issue I have ~40 songs in mp3 form on my computer which are unav...

400 Views

0 replies

1 likes

  • 400 Views
  • 0 replies
  • 1 likes

Cannot click on specific songs.

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.2 My Question or IssueCan’t click on certain songs.

Newbie

Plan Premium Country USA Device iPhone 7 Operating System iOS 12.2   My Question or Issue Can’t click on certain songs.

Nico

Community Legend

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes

Certain downloaded songs not playing when offline

PlanPremiumCountryUnited Kingdom, EnglandDevice(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCertain songs are not playing while I am offline. I have several playlists downloaded on my device, though while list...

Newbie

Plan Premium Country United Kingdom, England Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Certain songs are not playing while ...

823 Views

0 replies

0 likes

  • 823 Views
  • 0 replies
  • 0 likes

Podcasts Ending Prematurely

PlanPremiumCountryUSDeviceiPhone XS MaxOperating SystemiOS 12.2 My Question or IssueI am currently trying to listen to a podcast in Chronological order (Hello Internet). It is frequently cutting episodes short and moving to the next episode after 30i...

Newbie

Plan Premium Country US Device iPhone XS Max Operating System iOS 12.2   My Question or Issue I am currently trying to listen to a podcast in Chronological order (Hello Internet). It i...

1726 Views

0 replies

6 likes

Podcasts
  • 1726 Views
  • 0 replies
  • 6 likes

Heart Button Randomly Disappears

PlanPremium FamilyCountryUSDeviceiPhone 6 PlusOperating SystemiOS 12.2 My Question or IssueRandomly the "Heart" button disappears and I am unable to save songs to my library until I uninstall and reinstall the app. I am nowhere near the 10,000 song c...

Newbie

Plan Premium Family Country US Device iPhone 6 Plus Operating System iOS 12.2   My Question or Issue Randomly the "Heart" button disappears and I am unable to save songs to my library ...

470 Views

0 replies

0 likes

  • 470 Views
  • 0 replies
  • 0 likes

Can’t Listen to some Music

Even they are not gray, I cannot play these songsI am trying to play these songs, i’ve found them but i cant listen to them, why???

Casual Listener

Even they are not gray, I cannot play these songs I am trying to play these songs, i’ve found them but i cant listen to them, why???

Bittencourt

Spotify Star

1122 Views

6 replies

0 likes

  • 1122 Views
  • 6 replies
  • 0 likes

Some songs from artist can’t be found nor played

PremiumHong Kong Device(iPhone XS Max)Operating System(IOS 12.2) I tried to find some songs on Spotify but I can’t In the last few weeks, I’ve downloaded songs from Twice and Itzy and I could freely listen, but this week I couldn’t seem to find a few...

Newbie

    Premium Hong Kong   Device (iPhone XS Max) Operating System (IOS 12.2)   I tried to find some songs on Spotify but I can’t   In the last few weeks, I’ve down...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

Album showing as available but won’t play

PlanPremiumCountryUK DeviceiPhone 8 Plus Operating SystemiOS 12.2 My Question or Issuehttps://open.spotify.com/album/1vj2FFfT9lt4C0JTfnwCoz The above album is showing but will not play. My son loves the soundtrack so afix would be great.

Newbie

  Plan Premium Country UK   Device iPhone 8 Plus  Operating System iOS 12.2   My Question or Issue https://open.spotify.com/album/1vj2FFfT9lt4C0JTfnwCoz   The a...

247 Views

0 replies

0 likes

  • 247 Views
  • 0 replies
  • 0 likes

iOS Spotify App Remote SDK Feature - setQueueTo(trackURIs:)

The only mechanism the Spotify App Remote uses to manage the user's Spotify queue is enqueueTrackURI(callback:). I would like an API method to set the queue to an array of track IDs, deleting whatever queue is currently in place. This would make the ...

Regular

The only mechanism the Spotify App Remote uses to manage the user's Spotify queue is enqueueTrackURI(callback:). I would like an API method to set the queue to an array of track IDs, deleting whateve...

499 Views

0 replies

1 likes

  • 499 Views
  • 0 replies
  • 1 likes

[IOS][Playlists] Editing

PlanFreeCountryUSA DeviceiPhone XOperating SystemiOS 11 My Question or IssueI can’t edit the order of my playlist. I’ve reinstalled the app several times.

Newbie

Plan Free Country USA   Device iPhone X Operating System iOS 11   My Question or Issue I can’t edit the order of my playlist. I’ve reinstalled the app several times. 

Bittencourt

Spotify Star

825 Views

4 replies

0 likes

  • 825 Views
  • 4 replies
  • 0 likes

Superuser Contribution AirPods Disconnect Battery Drain

Spotify Wouldnt allow me to post my issue so I put it into a google doc. Sorry for the inconvenience. https://docs.google.com/document/d/1qaTcJKIolK6NsMtPRrOUB9GjsHU6t4t64GTbERWQ3po/edit?usp=sharing the attachment is the images.

Casual Listener

Spotify Wouldnt allow me to post my issue so I put it into a google doc. Sorry for the inconvenience.    https://docs.google.com/document/d/1qaTcJKIolK6NsMtPRrOUB9GjsHU6t4t64GTbERWQ3po/ed...

Peter

Spotify Legend

756 Views

1 replies

0 likes

  • 756 Views
  • 1 replies
  • 0 likes

Music not saving

Hey guys since a couple weeks when i save songs on my Iphone they dont save on my pc,and thr same when i save them on my pc they dont show in my phone ?

Casual Listener

Hey guys since a couple weeks when i save songs on my Iphone they dont save on my pc,and thr same when i save them on my pc they dont show in my phone ?

AFFalcons

Casual Listener

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

I cant find the offline mode option

PlanPremiumCountryUsaDeviceiPhone xrOperating SystemiOS 12 My Question or Issue i cant find i the offline mode on my iphone x

Casual Listener

Plan Premium Country Usa Device iPhone xr Operating System iOS 12   My Question or Issue i cant find i the offline mode on my iphone x  

normalwhat

Casual Listener

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Issue with random song playing and I can't change song.

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12 My Question or IssueWhen I listen to a play list or Music made for me, it will stop the song im listening too and play a randon song that is not on the list. But when I try to turn off the son...

Newbie

Plan Premium Country USA Device iPhone 7 Operating System iOS 12   My Question or Issue When I listen to a play list or Music made for me, it will stop the song im listening too and pl...

955 Views

0 replies

1 likes

  • 955 Views
  • 0 replies
  • 1 likes

IOS12.2 widget home screen bug (play/pause)

PlanPremiumCountryFranceDeviceiPhone XsOperating SystemiOS 12.2 My Question or Issue The following leads to a bug: Open the app, play musicLock the phone Wake it up without unlocking itResume play with the lock screen widget “now playing”Pause the so...

Newbie

Plan Premium Country France Device iPhone Xs Operating System iOS 12.2   My Question or Issue   The following leads to a bug:   Open the app, play music Lock the phone &...

surfthewaves

Newbie

1467 Views

1 replies

1 likes

  • 1467 Views
  • 1 replies
  • 1 likes