Help Wizard

Step 1


Preview not working

Preview not working






iphone 14 Pro Max


Operating System

(iOS 17


My Question or Issue

the preview for playlist not showing video when I click on it but it plays the video in the spot to enter the preview any help will be appreciated 


1 Reply

Hey, there @Djbushbug! Thanks for posting here in the Community, I'm happy to help you! 🙂 

Can you make sure you have a stable connection to avoid issues when playing the videos? Also, can you test on a different internet connection, like a hotspot to see if it makes any difference?

If it doesn't do the trick, you can try a clean reinstall by following these steps. This process may help you get rid of any local cache that might be causing issues on your end.

Please keep me posted on the progress.


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