Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Superuser Contribution "Something went wrong" when using Hey Siri to play a song

PlanPremiumCountryUSDeviceiPhone 14 Pro MaxOperating SystemiOS 16.5My Question or IssueWhen I use "Hey Siri" to play a song through Spotify, I initially get an error, and a message that "something went wrong." When I try a second time right after, it...

  • Newbie
  •   Plan Premium Country US Device iPhone 14 Pro Max Operating System iOS 16.5 My Question or Issue When I use "Hey Siri" to play a song through Spotify, I initially get an error, and a ...
  • Dian
  • Spotify Legend
  • 1353 Views
  • 1 replies
  • 0 likes
  • 1353 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Spotify free) songs from search won’t play

Whenever I search a song on spotify and click on it, it sends me to a blank page that says “something went wrong, have another go?” with a reload option below it. It doesn’t work no matter how many times I reload. My internet connection is 100% fine ...

  • Visitor
  • Whenever I search a song on spotify and click on it, it sends me to a blank page that says “something went wrong, have another go?” with a reload option below it. It doesn’t work no matter how many t...
  • Dian
  • Spotify Legend
  • 1154 Views
  • 7 replies
  • 0 likes
  • 1154 Views
  • 7 replies
  • 0 likes

Why can’t i see the lyrics?

When i click on any song i can’t see the lyrics like i usually can.

  • Casual Listener
  • When i click on any song i can’t see the lyrics like i usually can.
  • MintPixels
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played and searched song doesn’t display when I click on it

I clicked on my recently played song and itdidn’t display it and says it has trouble loading l, and when I clicked on my recent song it didn’t display as well and had trouble loading too. Does anyone know how to fix this? Because I’ve tried updating ...

  • Newbie
  •   I clicked on my recently played song and it didn’t display it and says it has trouble loading l, and when I clicked on my recent song it didn’t display as well and had trouble loading too. D...
  • Eni
  • Moderator
  • 303 Views
  • 1 replies
  • 0 likes
  • Other
  • 303 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to remove ALL downloaded songs

I have reached limit for downloaded songs and was wondering if there is anyway for me to just delete all of them easily? I do not want to waste my time deleting each and every downloaded album/song, that would take way too long.

  • Newbie
  • I have reached limit for downloaded songs and was wondering if there is anyway for me to just delete all of them easily? I do not want to waste my time deleting each and every downloaded album/song, ...
  • OscarDC
  • Moderator
  • 10662 Views
  • 5 replies
  • 0 likes
  • 10662 Views
  • 5 replies
  • 0 likes

Why aren't my playlists not staying in the custom order I put them in?

Why can't my playlist stay in the order I put them in? The only way to get them in order is by tapping on "Playlists" and select directional tool to "custom order". Once I tap the "x" they revert to some irrelevant order. Not sure why the playlists w...

  • Casual Listener
  • Why can't my playlist stay in the order I put them in? The only way to get them in order is by tapping on "Playlists" and select directional tool to "custom order". Once I tap the "x" they revert to ...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playback Continuously Skipping Backwards

PlanPremium CountryUSA DeviceiPhone SE (2020) Operating SystemiOS 16.4.1 My Question or Issue(Spotify Version 8.8.26)When holding down the (<<) button on the iOS Lock Screen to rewind 10s, the app continues skipping backwards continuously, even after...

  • Regular
  • Plan Premium   Country USA   Device iPhone SE (2020)   Operating System iOS 16.4.1   My Question or Issue (Spotify Version 8.8.26) When holding down the (<<) b...
  • OscarDC
  • Moderator
  • 1813 Views
  • 13 replies
  • 1 likes
  • 1813 Views
  • 13 replies
  • 1 likes

Superuser Contribution Albums not loading

PlanPremium FamilyCountryUSADeviceIphone XOperating SystemIOS 12.2 My Question or Issue Albums not loading. I am just getting a blank black screen. I can only play music from artist popular list or playlists. If reloading spotify, I get an error mess...

  • Newbie
  • Plan Premium Family Country USA Device Iphone X Operating System IOS 12.2   My Question or Issue   Albums not loading. I am just getting a blank black screen. I can only play mus...
  • ej808
  • Visitor
  • 6124 Views
  • 20 replies
  • 21 likes
  • 6124 Views
  • 20 replies
  • 21 likes

Family Plan keeps switching devices still

PlanPremium FamilyCountryUSDeviceIphone 13 Pro & Google Home My Question or IssueBeen a long time Spotify User with a premium family plan. I have a google home device my daughter uses in her bedroom and every time she tells it to play music it will c...

  • Newbie
  • Plan Premium Family Country US Device Iphone 13 Pro & Google Home   My Question or Issue Been a long time Spotify User with a premium family plan. I have a google home device my daug...
  • Prague
  • Spotify Star
  • 4249 Views
  • 1 replies
  • 2 likes
  • 4249 Views
  • 1 replies
  • 2 likes

Superuser Contribution You are now being redirected

 PlanFamily Premium CountryUSA DeviceiPhone 14 ProOperating SystemiOS 16.1 Issue: every single time i minimize the app to do other things on my phone and go back to the app i get the message (see attached) it's driving me nuts i've cleared cache, did...

057658B3-9440-456A-9A19-174F2E1BDDCF.png
  • Regular
  •   Plan Family Premium   Country USA   Device iPhone 14 Pro Operating System iOS 16.1   Issue: every single time i minimize the app to do other things on my phone and go bac...
  • Novy
  • Moderator
  • 20001 Views
  • 80 replies
  • 17 likes
  • 20001 Views
  • 80 replies
  • 17 likes

Superuser Contribution Can't duplicate song on a playlist

PlanPremiumCountryUSADeviceiPhone 14Operating System(iOS 16.5 My Question or IssueI'm wondering if this issue re: can no longer duplicate songs on playlists is ever going to be resolved. As a dedicated user of six years now, it's really frustrating h...

  • Newbie
  • Plan Premium Country USA Device iPhone 14 Operating System (iOS 16.5   My Question or Issue I'm wondering if this issue re: can no longer duplicate songs on playlists is ever going to ...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Bring Back Messages

Dear Spotify, Please bring back the messages function. This feature was one of the best parts about Spotify. So oftern, there are songs that we would like to share with a friend (and not our whole feed). Thanks, A very concerned user

  • Regular
  • Dear Spotify,    Please bring back the messages function. This feature was one of the best parts about Spotify. So oftern, there are songs that we would like to share with a friend (and n...
  • SavanahLynn
  • Newbie
  • 2632 Views
  • 9 replies
  • 34 likes
  • messages
  • 2632 Views
  • 9 replies
  • 34 likes

iOS iPhone app went back to old version?

PlanPremiumCountryUS My Question or IssueAbout a month ago, my iPhone Spotify app updated to a version that I liked a lot. It included a new feature that showed notifications when someone liked or followed your playlists. A few days ago, it went back...

  • Newbie
  • Plan Premium Country US   My Question or Issue About a month ago, my iPhone Spotify app updated to a version that I liked a lot. It included a new feature that showed notifications when so...
  • Robert3342
  • Casual Listener
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Like Icon is missing

PlanPremiumCountryNorwayDeviceIphone 12 Pro MaxOperating SystemIOS 14.2 My Question or IssueMy like icon is missing and when I swipe left on a song, I get the "Add to playlist" promt instead of it adding the song to "liked songs." I've tried clean re...

  • Casual Listener
  • Plan Premium Country Norway Device Iphone 12 Pro Max Operating System IOS 14.2   My Question or Issue My like icon is missing and when I swipe left on a song, I get the "Add to playlis...
  • TimboSlice9
  • Visitor
  • 724 Views
  • 3 replies
  • 1 likes
  • 724 Views
  • 3 replies
  • 1 likes

Superuser Contribution Buttons going unresponsive

PlanPremiumCountryUnited KingdomDeviceiPhone 13 My Question or IssueRecently a few of the buttons have randomly been going unresponsive and don’t start working again for a while later. ‘Delete playlist’ ‘Make playlist private’ and ‘Change Image’ (on ...

  • Newbie
  •   Plan Premium Country United Kingdom Device iPhone 13   My Question or Issue Recently a few of the buttons have randomly been going unresponsive and don’t start working again for ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Custom order in playlist not available anymore

PlanPremiumCountry MéxicoDeviceiPhone 12Operating SystemiOS 14.5.1My spotify was updated like 7 days ago and playlist order changed, previous to this version I was able to show playlist based on a custom order, now, I cannot see this option anymore, ...

  • Casual Listener
  • Plan Premium Country México Device iPhone 12 Operating System iOS 14.5.1 My spotify was updated like 7 days ago and playlist order changed, previous to this version I was able to show play...
  • bigunzzz
  • Roadie
  • 6821 Views
  • 7 replies
  • 0 likes
  • 6821 Views
  • 7 replies
  • 0 likes

Superuser Contribution ios problem

cant play the songs you select abd it forces you to subscribe premium, the option to play songs reverse is disabled ang also cant fast forward song parts to the lyrics you want.PlanFreeCountryIndia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late ...

  • Visitor
  • cant play the songs you select abd it forces you to subscribe premium, the option to play songs reverse is disabled ang also cant fast forward song parts to the lyrics you want. Plan Free Country ...
  • Vasil
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

[Iphone 14pro] Music will stop and queue will be filled with random "recommended" songs. Love it :D

PlanPremium FamilyCountryEUDeviceIphone 14ProOperating SystemIOS 16.5 My Question or IssueRecently the music will stop playing mid-song (this is the sucky part) and when I command siri or press play myself, the app will start playing "Playing recomme...

  • Casual Listener
  • Plan Premium Family Country EU Device Iphone 14Pro Operating System IOS 16.5   My Question or Issue Recently the music will stop playing mid-song (this is the sucky part) and when I co...
  • 444 Views
  • 0 replies
  • 0 likes
  • 444 Views
  • 0 replies
  • 0 likes