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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

229212 Views

53 replies

13 likes

  • 229212 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152698 Views

507 replies

108 likes

  • 152698 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106800 Views

19 replies

38 likes

  • 106800 Views
  • 19 replies
  • 38 likes

Superuser Contribution Spotify connect not working without Wifi

Hi, I can no longer connect to other devices I had previously connected without Wifi . Last week, for example, I was connected through cellular data and was able to select my speaker from home . I can no longer do that, only if I am on wifi . Has thi...

Newbie

  Hi,   I can no longer connect to other devices I had previously connected without Wifi .  Last week, for example, I was connected through cellular data and was able to select my ...

MihailY

Moderator

444 Views

1 replies

0 likes

anywhere
Connect
  • 444 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended songs playing on startup

PlanPremiumCountrySwedenDeviceiPhone 14 ProOperating SystemiOS 16.3.1 My Question or IssueWhenever i start the app some random song starts playing. It is VERY annoying. How do I turn it off?

Newbie

Plan Premium Country Sweden Device iPhone 14 Pro Operating System iOS 16.3.1   My Question or Issue Whenever i start the app some random song starts playing. It is VERY annoying. How d...

Joan

Moderator

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

iPad interface

PlanPremiumDevice iPad ProOperating SystemiPad OS(Latest) My Question or Issue I’m aware that Spotify doesn’t give a cr.p about Apple devices other than the iPhone (no Homepod support, Watch is unusable), but please make use of the screen iPad provid...

Regular

Plan Premium Device   iPad Pro Operating System iPad OS (Latest)   My Question or Issue   I’m aware that Spotify doesn’t give a cr.p about Apple devices other than the iPhon...

473 Views

0 replies

0 likes

  • 473 Views
  • 0 replies
  • 0 likes

Superuser Contribution New tiktok-like home page stories get scrobbled on last.fm (please help find a fix)

PlanPremiumCountryPolandDeviceiPhone 14 pro maxOperating SystemiOS 16.4 My Question or Issue Hi, after the update that added Tiktok-like (stories) playlist posts with songs with little videos (similar to the „canvas” feature) play on the home page (a...

Gig Goer

Plan Premium Country Poland Device iPhone 14 pro max Operating System iOS 16.4   My Question or Issue   Hi, after the update that added Tiktok-like (stories) playlist posts ...

Alex

Spotify Legend

832 Views

1 replies

0 likes

  • 832 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sort shared playlist

DeviceiPhone 13Operating SystemiOS 16.4 My Question or IssueI can‘t sort my playlist. Is that because I shared it with someone?I mean, someone else can add songs. I added a contributor. I hope, that‘s the correct translation for this.

Casual Listener

Device iPhone 13 Operating System iOS 16.4   My Question or Issue I can‘t sort my playlist. Is that because I shared it with someone? I mean, someone else can add songs. I added a contrib...

Nymphi

Casual Listener

551 Views

2 replies

0 likes

  • 551 Views
  • 2 replies
  • 0 likes

Superuser Contribution iPhone 12 mini error

so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo for download starts to circle as if it will start th...

Casual Listener

so i cant reinstall Spotify on my iPhone 12 mini. I already deleted my account from App Store, restarted my phone, deleted some apps to have more space. Whatever I do it won’t work. The circle logo f...

AlejaR

Moderator

624 Views

3 replies

0 likes

  • 624 Views
  • 3 replies
  • 0 likes

Superuser Contribution Exclude from taste profile doesn’t appear

PlanPremiumCountryUSADevicephone 14Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueExclude from taste profile option just doesn’t show up when I click the three dots. My spotify is updated to the most recent version too.

Visitor

Plan Premium Country USA Device phone 14 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Exclude from taste profile option just doesn’t show up whe...

PeredM

Regular

11488 Views

19 replies

3 likes

  • 11488 Views
  • 19 replies
  • 3 likes

Control volume by a pre amp

Hi. I’m new here. how can I control the volume by a pre amp ( using home Wi-Fi between iOS Spotify app and a pre amplifier)thanks. Plan/Premium DuoCountry Device(iPhone 13 pro maxOperating System(iOS) My Question or Issue

Regular

Hi.  I’m new here.  how can I control the volume by a pre amp ( using home Wi-Fi between iOS Spotify app and a pre amplifier) thanks.  Plan /Premium Duo Country   Device ...

3267 Views

0 replies

2 likes

  • 3267 Views
  • 0 replies
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My interface is different and horrible experience

My ios app has a different interface than my friends. The app is incredibly hard to navigate and content is way to big causing me to endlessly scroll vertically to find what i need. Apparently I am in a test group and no way to get out. Id like the o...

Visitor

My ios app has a different interface than my friends. The app is incredibly hard to navigate and content is way to big causing me to endlessly scroll vertically to find what i need. Apparently I am i...

HIFI1

Casual Listener

541 Views

2 replies

7 likes

  • 541 Views
  • 2 replies
  • 7 likes

Solved!!Superuser Contribution Spotify AI DJ crashing after 3 shuffles

Hi! I'm having an issue with the new DJ feature It will only play the same 3 songs, always in the same order. I hit DJ, it plays mitski. I hit it again, veruca salt. One more time, marina. This is where it crashes. It always plays the same 3 songs, a...

Regular

Hi! I'm having an issue with the new DJ feature   It will only play the same 3 songs, always in the same order. I hit DJ, it plays mitski. I hit it again, veruca salt. One more time, marina. T...

iloveairbud2006

Regular

1926 Views

2 replies

0 likes

  • 1926 Views
  • 2 replies
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Superuser Contribution Spotify link doesn't show album cover?

When i'm sending a song to a friend, I've noticed recently that the album art doesn't show up when i send it. When i share a song from the desktop application the album art shows but from my phone nothing shows up. For clarification, I'm on iOS 16.5 ...

Casual Listener

When i'm sending a song to a friend, I've noticed recently that the album art doesn't show up when i send it. When i share a song from the desktop application the album art shows but from my phone no...

Fab-supergoose

Casual Listener

4800 Views

9 replies

1 likes

  • 4800 Views
  • 9 replies
  • 1 likes

Superuser Contribution My Spotify keeps connecting to another person’s account while I’m at work

I was at work and it kept connecting to someone else’s computer and once I got home it was still connecting to another persons account

Visitor

I was at work and it kept connecting to someone else’s computer and once I got home it was still connecting to another persons account

Alex

Spotify Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Every time i open Spotify it turns my volume up

PlanPremiumCountryNorwayDevice(iPhone 13)every time i open Spotify it automaticly turns my volume upp. Its annoying. How do i stop this?

Visitor

  Plan Premium Country Norway Device (iPhone 13) every time i open Spotify it automaticly turns my volume upp. Its annoying. How do i stop this?  

josehsa

Music Fan

996 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution The wrong song is playing

Tried playing “Up to no Good” by the Hoosiers and something entirely different is playing, I’m not sure what’s going on

Casual Listener

Tried playing “Up to no Good” by the Hoosiers and something entirely different is playing, I’m not sure what’s going on

kk889

Visitor

22554 Views

18 replies

1 likes

  • 22554 Views
  • 18 replies
  • 1 likes

Solved!! Plus button update reverted

I have an iPhone 11 Pro and received the plus button update back in late Feb/early March. Was ecstatic to see this update as it’s a feature I’ve been hoping for for quite a while. Not long after (a week or so) my app reverted back to the heart/like b...

Casual Listener

I have an iPhone 11 Pro and received the plus button update back in late Feb/early March. Was ecstatic to see this update as it’s a feature I’ve been hoping for for quite a while. Not long after (a w...

MattSuda

Spotify Star

2688 Views

5 replies

1 likes

  • 2688 Views
  • 5 replies
  • 1 likes

Why won't the app load on iPhone?

At some point, the application stopped running on the iPhone, I tried to reinstall it, nothing helps. The program hangs on the main login page with the logo and does not go further

Visitor

At some point, the application stopped running on the iPhone, I tried to reinstall it, nothing helps. The program hangs on the main login page with the logo and does not go further

kaworu_bloodpaw

Roadie

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is automatically adjusting my audio

When I go into a playlist Spotify keeps adjusting my audio to a set audio. I have the volume normalization setting turned off. When I had audio adjustment on it would set it to a very loud volume. With audio adjustment off it set it to a very low vol...

Casual Listener

When I go into a playlist Spotify keeps adjusting my audio to a set audio. I have the volume normalization setting turned off. When I had audio adjustment on it would set it to a very loud volume. Wi...

AlejaR

Moderator

7893 Views

9 replies

4 likes

  • 7893 Views
  • 9 replies
  • 4 likes

Superuser Contribution Number of downloaded podcasts with "Downloaded" filter is always +1

When I downloaded e.g. 3 podcast episodes and select "Downloaded" in "Your Library", the count of downloaded episodes is 4.Same for 2->3, 0->1, etc.There is no episode to be deleted, the "Your episodes" folder is actually empty.

Visitor

When I downloaded e.g. 3 podcast episodes and select "Downloaded" in "Your Library", the count of downloaded episodes is 4. Same for 2->3, 0->1, etc. There is no episode to be deleted, the "...

Lyubka

Moderator

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

i accidental delete a song of my playlist and now the date it was added is

i accidentally deleted a song of my playlist and now the date it was added is gone, how do i undo so i can get it back with the original date it was added

Casual Listener

i accidentally deleted a song of my playlist and now the date it was added is gone, how do i undo so i can get it back with the original date it was added

dinomight

Spotify Star

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes