Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
140188 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
My Spotify tracks turned grey after listened to several songs, after that the app could not be used properly and I had to restart the app againPlanPremiumCountryVietnamDeviceiPhone 7Operating SystemiOS 15.7.9 My Question or IssueMy Spotify tracks tur...
My Spotify tracks turned grey after listened to several songs, after that the app could not be used properly and I had to restart the app again Plan Premium Country Vietnam Device iPhone 7 Ope...
Moderator
424 Views
1 replies
0 likes
With the latest versions, I now see duplicated podcasts listed in the Podcasts playlist on my Apple Watch. if I have three episodes on my phone, I have six listed on the watch. And they are in repeated order e.g. 1,2,3,1,2,3 so it’s not sorting them....
With the latest versions, I now see duplicated podcasts listed in the Podcasts playlist on my Apple Watch. if I have three episodes on my phone, I have six listed on the watch. And they are ...
Moderator
551 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceiPhone 14 ProOperating SystemiOS 17.0.3 My Question or IssueThe function to swipe to queue stopped working in liked songs page with Spotify version 8.8.80
Plan Premium Country Germany Device iPhone 14 Pro Operating System iOS 17.0.3 My Question or Issue The function to swipe to queue stopped working in liked songs page w...
Moderator
406 Views
1 replies
0 likes
PlanPremiumCountryUSDevice(iPhone se Operating System(iOS 15.7.9 My Question or IssueSpotify hasn't worked right for the last few weeks. possibly started after a phone software update but can't remember. It lets me play/skip about 10ish songs then qu...
Plan Premium Country US Device (iPhone se Operating System (iOS 15.7.9 My Question or Issue Spotify hasn't worked right for the last few weeks. possibly started after a ph...
Moderator
478 Views
4 replies
3 likes
A couple months ago spotify started customizing its own playlists based on what i like but i go to these playlists (decades, dinner music playlists, etc.) to listen to something i don't usually listen to. How do i get spotify to stop customizing its ...
A couple months ago spotify started customizing its own playlists based on what i like but i go to these playlists (decades, dinner music playlists, etc.) to listen to something i don't usually liste...
Regular
8705 Views
7 replies
44 likes
PlanPremiumCountryUSDeviceiphone 12Operating SystemiOS 17.0.3 My Question or IssueSee attached video. When scrolling through long lists of content, if I scroll to where it needs to load more content it will hop around. In the example screenshot I was...
Plan Premium Country US Device iphone 12 Operating System iOS 17.0.3 My Question or Issue See attached video. When scrolling through long lists of content, if I scroll to where it ne...
Moderator
418 Views
1 replies
0 likes
PlanPremiumCountryUS DeviceIPhone 13 Pro iPad Air 4Operating SystemiOS 17 My Question or IssueWhen using Spotify connect, you get that pop up to that show that device name and current volume levels. I am getting that pop up constantly starting today ...
Plan Premium Country US Device IPhone 13 Pro iPad Air 4 Operating System iOS 17 My Question or Issue When using Spotify connect, you get that pop up to that show that device ...
575 Views
0 replies
0 likes
I had five iOS devices with music downloaded.Then initialized two iPhones to sell, without deleting downloaded music in Spotify.Now I bought a new iPhone and tried to download music in Spotify, but I couldn’t due to maximum number of devices. I assum...
I had five iOS devices with music downloaded. Then initialized two iPhones to sell, without deleting downloaded music in Spotify. Now I bought a new iPhone and tried to download music in Spotify, b...
Moderator
598 Views
3 replies
0 likes
I have completed the payment for spotify duo plan for 3 months.My account is not updated to premium nor i can see the receipt
I have completed the payment for spotify duo plan for 3 months.My account is not updated to premium nor i can see the receipt
Spotify Legend
343 Views
1 replies
0 likes
Plan = PremiumCountry = Canada Device = iPhone SE 1Operating System = iOS 15.7.9My Question or IssueWhen listening to my "Discover Weekly" playlist, Spotify stops playing at the end of a track. Always at a different point (eg. after the 10th track, o...
Plan = Premium Country = Canada Device = iPhone SE 1 Operating System = iOS 15.7.9 My Question or Issue When listening to my "Discover Weekly" playlist, Spotify stops playing at the...
Newbie
539 Views
1 replies
1 likes
Watch model SEWatch iOS 8.3Iphone model XrIphone iOS 15.2.1Spotify version 8.6.96.591PlanPremiumCountryMexicoDevice 1Iphone XrOperating SystemiOS 15.2.1Device 2Apple Watch SEOperating SystemiOS 8.3Spotify version8.6.96.591My Question or IssueBrand ne...
Watch model SE Watch iOS 8.3 Iphone model Xr Iphone iOS 15.2.1 Spotify version 8.6.96.591 Plan Premium Country Mexico Device 1 Iphone Xr Operating System iOS 15.2.1 Device 2 Apple Wat...
Newbie
20252 Views
50 replies
8 likes
When I am connected to my car via Bluetooth I can use shuffle or loop. The buttons light up for .2 seconds then revert back. If I leave car mode it does the same thing. If I shuffle a playlist or artist and then connect to my car it unshuffles.
When I am connected to my car via Bluetooth I can use shuffle or loop. The buttons light up for .2 seconds then revert back. If I leave car mode it does the same thing. If I shuffle a playlist or art...
Moderator
747 Views
3 replies
0 likes
Now playing won’t progress track but will show as playing and the now playing will stay on the Lock Screen so I have to close the app. Happens when I’m connected to Bluetooth and turn off the car. Can’t turn off notifications to get it to stay off my...
Now playing won’t progress track but will show as playing and the now playing will stay on the Lock Screen so I have to close the app. Happens when I’m connected to Bluetooth and turn off the car. ...
Moderator
497 Views
3 replies
0 likes
How to get spotify Dj if I have premium
How to get spotify Dj if I have premium
Spotify Star
342 Views
1 replies
0 likes
I have a family account and want to block videos in the accounts of my kids. They are allowed to hear music but should not watch videos. Does anybody know how I can block the videos? Thx.
I have a family account and want to block videos in the accounts of my kids. They are allowed to hear music but should not watch videos. Does anybody know how I can block the videos? Thx.
Casual Listener
4754 Views
7 replies
25 likes
i downloaded some songs and they don’t show up in my library even though the setting is turned on
i downloaded some songs and they don’t show up in my library even though the setting is turned on
Moderator
304 Views
1 replies
0 likes
i have restarted my app, logged out multiple times, updated my app, deleted the app. nothing is making that option appear. i work in a daycare where youtube is restricted on our work ipads so my personal spotify is a must for kids who only calm down ...
i have restarted my app, logged out multiple times, updated my app, deleted the app. nothing is making that option appear. i work in a daycare where youtube is restricted on our work ipads so my pers...
Community Legend
625 Views
1 replies
1 likes
It shows they are downloaded on my desktop and allows me to play the local files on my desktop. But when I add them to my iPhone playlist and download the playlist, it does not allow me to play the songs. They are greyed out and it says they need dow...
It shows they are downloaded on my desktop and allows me to play the local files on my desktop. But when I add them to my iPhone playlist and download the playlist, it does not allow me to play the s...
Newbie
620 Views
2 replies
1 likes
When using the "remove from this playlist" function on either MacOS app or the iOS iphone app, the songs won't remove - they just disappear for a half a second and come right back
When using the "remove from this playlist" function on either MacOS app or the iOS iphone app, the songs won't remove - they just disappear for a half a second and come right back
Moderator
342 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 14 ProOperating SystemiOS 17.0.3 My Question or IssueWhenever I add a song to my liked songs it keeps trying to add it to a playlist I recently added songs to. This is annoying because most of the time I don't want a...
Plan Premium Country USA Device iPhone 14 Pro Operating System iOS 17.0.3 My Question or Issue Whenever I add a song to my liked songs it keeps trying to add it to a playlist...
Moderator
339 Views
1 replies
1 likes
