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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 399216 Views
  • 879 replies
  • 326 likes
  • 399216 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78880 Views
  • 124 replies
  • 32 likes
  • 78880 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18065 Views
  • 8 replies
  • 0 likes
  • 18065 Views
  • 8 replies
  • 0 likes

Superuser Contribution iPhone Podcast Bug or Feature?

PlanPremium CountryUSA DeviceiPhone 13S Operating SystemiOS 15.4.1 My Question or IssueWhen I am listening to podcasts I have to press play on them twice as it immediately pauses after the first press. It does this with earbuds, AirPods, and on speak...

  • Casual Listener
  • Plan Premium   Country USA   Device iPhone 13S   Operating System iOS 15.4.1   My Question or Issue When I am listening to podcasts I have to press play on them twice...
  • Kiril
  • Moderator
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Sync

PlanPremiumCountryUSDeviceiPhone 13 Pro, PCOperating SystemiOS 15.3.1, Windows 10 My Local files are refusing to sync. I've tried almost every possible method and nothing has worked. Problems started when I got my iPhone 13 but with my iPhone XR whil...

  • Regular
  •   Plan Premium Country US Device iPhone 13 Pro, PC Operating System iOS 15.3.1, Windows 10   My Local files are refusing to sync. I've tried almost every possible method and nothi...
  • Alex
  • Moderator
  • 1037 Views
  • 7 replies
  • 0 likes
  • local files sync
  • 1037 Views
  • 7 replies
  • 0 likes

Superuser Contribution order liked songs

PlanPremiumCountryNetherlandsDeviceiPhone 13 proOperating SystemiOS 15 My Question or IssueIs there any way to reorder my liked songs? Last year, there was this album from which i’d liked every track, but just yesterday, i accidentally unliked one of...

  • Newbie
  • Plan Premium Country Netherlands Device iPhone 13 pro Operating System iOS 15   My Question or Issue Is there any way to reorder my liked songs? Last year, there was this album from wh...
  • CarlosE
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable podcast video to save data

PlanFreeCountryCanadaDeviceiPhone 11Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI downloaded Spotify this month to listen to Joe Rogan. Emphasis on listen. I don’t see an option to disable the accompanying video. This...

  • Visitor
  • Plan Free Country Canada Device iPhone 11 Operating System   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I downloaded Spotify this month to listen to Joe ...
  • Dian
  • Moderator
  • 12984 Views
  • 3 replies
  • 5 likes
  • 12984 Views
  • 3 replies
  • 5 likes

Superuser Contribution Apple TV playback pauses for few seconds when "up next" appears

PlanPremiumCountryFinlandDeviceApple TV (4K 1st generation A1842)Operating SystemtvOS 15.1.1Spotify app version1.28.3 My Question or IssueWhen listening a song on Apple TV's Spotify app the playback pauses for about 1-3 seconds when "Up Next" informa...

  • Casual Listener
  • Plan Premium Country Finland Device Apple TV (4K 1st generation A1842) Operating System tvOS 15.1.1 Spotify app version 1.28.3   My Question or Issue When listening a song on Apple T...
  • Vasil
  • Moderator
  • 798 Views
  • 6 replies
  • 0 likes
  • 798 Views
  • 6 replies
  • 0 likes

Unable to open link

PlanPremiumCountryUnited StatesDeviceiPhone 12 My Question or Issuerecently I’ve been trying to open this link of this merger playlist I made myself. (It wasn’t directly made in Spotify but on a playlist merger website) I’ve opened many links for pla...

  • Visitor
  • Plan Premium Country United States Device iPhone 12   My Question or Issue recently I’ve been trying to open this link of this merger playlist I made myself. (It wasn’t directly made in ...
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Superuser Contribution While driving and using Spotify, my Apple Carplay display turns to black

PlanPremiumCountryThe NetherlandsDeviceiPhone 11 ProOperating SystemiOS 14.5.1 (but have had the same issue also with previous versions)Spotify version8.6.30.968 (but have had the same issue also with previous versions) My Question or IssueRunning Sp...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11 Pro Operating System iOS 14.5.1 (but have had the same issue also with previous versions) Spotify version 8.6.30.968 (but have had ...
  • AndresM
  • Spotify
  • 2098 Views
  • 17 replies
  • 0 likes
  • 2098 Views
  • 17 replies
  • 0 likes

Superuser Contribution Spotify pauses when turning off headphones while streaming to other device

DeviceiPhone 11Operating SystemiOS 15 My Question or Issue When streaming music to a wireless speaker and at the same time have headphones connected to the phone, Spotify pauses the music when the headphones are turned off. Would be great if there is...

  • Casual Listener
  • Device iPhone 11 Operating System iOS 15   My Question or Issue   When streaming music to a wireless speaker and at the same time have headphones connected to the phone, Spotify paus...
  • hempa
  • Casual Listener
  • 664 Views
  • 4 replies
  • 0 likes
  • 664 Views
  • 4 replies
  • 0 likes

searching my songs

I am on the premium plan in America on iOS. Whenever I try and search my library for a song, nothing comes up. I just went into my library and search for five different songs that I already have and it doesn’t show anything. How do I search for a son...

  • Visitor
  • I am on the premium plan in America on iOS. Whenever I try and search my library for a song, nothing comes up. I just went into my library and search for five different songs that I already have and ...
  • Billy-J
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Release Radar not updating

The Release Radar playlist did not update. The date indicates that it did, however the songs from the previous week are still there. I tried to close the app. I tried deleting the app and re-installing. Nothing is working. Any other suggestions?

  • Newbie
  • The Release Radar playlist did not update. The date indicates that it did, however the songs from the previous week are still there. I tried to close the app. I tried deleting the app and re-installi...
  • Dian
  • Moderator
  • 346 Views
  • 2 replies
  • 3 likes
  • 346 Views
  • 2 replies
  • 3 likes

Any way to sort playlists on Apple Music?

Hello! New Apple Music user who just switched from Spotify just yesterday here. I was wondering if there was any way to sort my playlists in a custom order, instead of the existing "Title", "Recently Added", "Recently Played" and "Playlist Type" pres...

  • Regular
  • Hello! New Apple Music user who just switched from Spotify just yesterday here. I was wondering if there was any way to sort my playlists in a custom order, instead of the existing "Title", "Recently...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Superuser Contribution [iOS] statusbar disappears bug

The statusbar (the top bar with the clock, battery, WiFi etc.) occasionally disappears/ isn't shown. A restart of the app usually fixes the issue. This happens on an iPhone 8 plus, and also on iPad Pro. I'm not sure what causes this to happen.

  • Regular
  • The statusbar (the top bar with the clock, battery, WiFi etc.) occasionally disappears/ isn't shown. A restart of the app usually fixes the issue. This happens on an iPhone 8 plus, and also on iPad P...
  • moelle1999
  • Casual Listener
  • 5266 Views
  • 40 replies
  • 16 likes
  • iOS
  • 5266 Views
  • 40 replies
  • 16 likes

Superuser Contribution Spotify on iOS 15 beta won't recognize Galaxy Buds + via Bluetooth

PlanPremiumCountryUSADeviceiPhone 12ProOperating SystemiOS 15 beta My Question or IssueSpotify will not display Galaxy Buds + as an output option even though it is correctly paired. The Galaxy earbuds will work with other apps and stops when I switch...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 12Pro Operating System iOS 15 beta   My Question or Issue Spotify will not display Galaxy Buds + as an output option even though it is correctly ...
  • Eni
  • Moderator
  • 2908 Views
  • 7 replies
  • 0 likes
  • 2908 Views
  • 7 replies
  • 0 likes

Superuser Contribution Edit playlist button unusable

Device: iPhone SE 2nd generation The “…” menu is blocked by the play button so it is nearly impossible to tap.

  • Casual Listener
  • Device: iPhone SE 2nd generation    The “…” menu is blocked by the play button so it is nearly impossible to tap. 
  • Dian
  • Moderator
  • 98 Views
  • 2 replies
  • 0 likes
  • 98 Views
  • 2 replies
  • 0 likes

Spotify doesn't pause when disconnecting from Echo Auto (when the car turns off)

PlanPremiumCountryUnited StatesDeviceiPhone 12 Pro Max, Echo AutoOperating SystemiOS 15.5 My Question or IssueI just bought an Echo Auto, connected it to my car, and set it up in the app. I have Spotify set as my default music player in Alexa, so whe...

  • Newbie
  • Plan Premium Country United States Device iPhone 12 Pro Max, Echo Auto Operating System iOS 15.5   My Question or Issue I just bought an Echo Auto, connected it to my car, and set it u...
  • 76 Views
  • 0 replies
  • 0 likes
  • 76 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why different types of image sizes on playlist top?

   PlanPremiumCountrySwedenDeviceiPhone 13 ProOperating SystemiOS 15.4.1 My Question or IssueWhy does some playlist have large images on top and some just a small one? I would like to have the big size on my own playlists. Possible?

F23E017A-57E9-4AFB-A88B-F1DB56DC5881.jpeg E84D04B6-C1F2-4B24-9C80-12A7670E6264.jpeg
  • Casual Listener
  •       Plan Premium Country Sweden Device iPhone 13 Pro Operating System iOS 15.4.1   My Question or Issue Why does some playlist have large images on top and some just a ...
  • Eni
  • Moderator
  • 119 Views
  • 2 replies
  • 0 likes
  • 119 Views
  • 2 replies
  • 0 likes

Superuser Contribution Naim Uniti Nova no longer appears on Spotify Connect

PlanPremiumCountryUAE Device(iPhone 13pro, MacBook Pro 2012)Operating System(iOS 15.4.1, macOS Catalina 10.15.4) I no longer can see Naim Uniti Nova Streamer in the device list for Spotify Connect. It does not appear as Airplay/Commcast device either...

  • Newbie
  • Plan Premium Country UAE   Device (iPhone 13pro, MacBook Pro 2012) Operating System (iOS 15.4.1, macOS Catalina 10.15.4)   I no longer can see Naim Uniti Nova Streamer in the devi...
  • Alex
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery drain while using Spotify iOS 15.4.1

PlanPremiumCountrySwitzerland Deviceiphone 13 pro maxOperating SystemiOS 15.4.1 My QuestionI have recently bought iphone 13 pro max and noticed massive battery drain while using Spotify - above 30%. I have seen other users dealt with similar issues b...

  • Newbie
  •   Plan Premium Country Switzerland  Device iphone 13 pro max Operating System iOS 15.4.1   My Question I have recently bought iphone 13 pro max and noticed massive battery d...
  • Dian
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music don’t play

PlanPremiumCountryUSA DeviceiPhone 11Operating SystemiOS 11 My Question or IssueI can’t play the song and it play song just last 5 seconds pls help

  • Casual Listener
  •   Plan Premium Country USA  Device iPhone 11 Operating System iOS 11   My Question or Issue I can’t play the song and it play song just last 5 seconds pls help
  • Kiril
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is it possible to handle multi account on iOS Spotify App??

Hello. May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user. Pls. give me some advise. Thank you. K.Ming.

  • Music Fan
  • Hello.   May I know that is it possable to handle multi account (more then one user) on one iOS spotify App ?? I am Premium Family account user.   Pls. give me some advise.   Tha...
  • CarlosE
  • Moderator
  • 7090 Views
  • 7 replies
  • 0 likes
  • 7090 Views
  • 7 replies
  • 0 likes