Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 42521 Views
  • 15 replies
  • 36 likes
  • 42521 Views
  • 15 replies
  • 36 likes

Superuser Contribution Playing queue being changed automatically after pause/play action

Hi,I'm using Spotify 3.3.0 on iOS 8.3, iPhone.I recentlly found that the playing queue would be changed automatically when I pause then play again on iPhone.It seems like if you pause then play again, some how the way you play an album will be change...

  • Casual Listener
  • Hi, I'm using Spotify 3.3.0 on iOS 8.3, iPhone. I recentlly found that the playing queue would be changed automatically when I pause then play again on iPhone. It seems like if you pause then...
  • MihailY
  • Moderator
  • 406 Views
  • 2 replies
  • 2 likes
  • 406 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution iOS app loading indefinetly - no access to music

PlanPremiumDeviceiPhone 14Operating SystemiOS 16.4.1 but already had the issue on the earlier version tooMy Question or IssueImpossible to use the app and listen to music since Friday 21st April. When I open the app i arrive to the home page (which d...

  • Casual Listener
  • Plan Premium Device iPhone 14 Operating System iOS 16.4.1 but already had the issue on the earlier version too My Question or Issue Impossible to use the app and listen to music since Friday...
  • O_neeey
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast’s New Episodes only reaches so far back

PlanPremiumCountryUkDeviceiPhone 13 ProOperating SystemiOS 16.4.1 My Question or IssueSince a week ago or so, I can only scroll less than a day’s worth of podcast releases in the New Episodes playlist before I reach the end of the list.

  • Casual Listener
  • Plan Premium Country Uk Device iPhone 13 Pro Operating System iOS 16.4.1   My Question or Issue Since a week ago or so, I can only scroll less than a day’s worth of podcast releases in...
  • MihailY
  • Moderator
  • 392 Views
  • 8 replies
  • 1 likes
  • 392 Views
  • 8 replies
  • 1 likes

Superuser Contribution Stuck on downloaded music

PlanForward /PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Forward /Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...
  • AlejaR
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicates

PlanPremiumCountryukDevice(iPhone seOperating System(iOS 10My Question or IssueSpotify no longer notifys me when i'm about to add a duplicate song to a playlist- and I mean literlaly the same, from the same album etc. When I go to delete the duplicat...

  • Visitor
  • Plan Premium Country uk Device (iPhone se Operating System (iOS 10 My Question or Issue Spotify no longer notifys me when i'm about to add a duplicate song to a playlist- and I mean literlal...
  • AlejaR
  • Moderator
  • 203 Views
  • 1 replies
  • 1 likes
  • 203 Views
  • 1 replies
  • 1 likes

A capa da minha playlist não atualiza!

Alterei a foto da cala de uma playlist, confirmei e tudo parecia certo. Porém a antiga foto permanece aparecendo.no meu perfil na área das playlists públicas a nova foto aparece na miniatura, mas assim que eu entro, surge a antiga!

  • Casual Listener
  • Alterei a foto da cala de uma playlist, confirmei e tudo parecia certo. Porém a antiga foto permanece aparecendo. no meu perfil na área das playlists públicas a nova foto aparece na miniatura, mas a...
  • Bittencourt
  • Spotify Star
  • 3845 Views
  • 5 replies
  • 0 likes
  • 3845 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist custom sorting bug

PlanPremiumCountryItalyDeviceiPhone 13 ProOperating SystemiOS 16.4.1Spotify version: 8.8.32.533 My Question or Issuewhen I go to sort tracks in a playlist, the list automatically scrolls upwards for each track I moveI have also reinstalled Spotify, l...

  • Music Fan
  • Plan Premium Country Italy Device iPhone 13 Pro Operating System iOS 16.4.1 Spotify version: 8.8.32.533   My Question or Issue when I go to sort tracks in a playlist, the list automat...
  • Lyubka
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keyboard not coming up at all

Hi I am trying to use the search feature in Spotify and when I hit the search the keyboard does not come up at all… very frustrating as i amuse Spotify consistently all day and night long.

  • Newbie
  • Hi I am trying to use the search feature in Spotify and when I hit the search the keyboard does not come up at all… very frustrating as i amuse Spotify consistently all day and night long.  &nb...
  • soksophara8
  • Casual Listener
  • 2780 Views
  • 2 replies
  • 0 likes
  • 2780 Views
  • 2 replies
  • 0 likes

Superuser Contribution cannot see last track while playing a song ios app

When I am currently playing a song, and then I want to add the last song to the queue it's not visible because of the popover of the current playing song so the scroll view is getting cut off.

  • Newbie
  • When I am currently playing a song, and then I want to add the last song to the queue it's not visible because of the popover of the current playing song so the scroll view is getting cut off.
  • MihailY
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not showing up in Recently Played

I just played an EP, and realised none of the songs are showing up in Recently Played. What's going on - why aren't any of the songs showing up? There are so many bugs all the time with Spotify, it's quite ridiculous!

  • Roadie
  • I just played an EP, and realised none of the songs are showing up in Recently Played.   What's going on - why aren't any of the songs showing up?   There are so many bugs all the ...
  • maxartist23
  • Roadie
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Superuser Contribution Button sounds on music widget on the iPhone lock screen using headphones

I suddenly got button sounds on the system music control widget on the lock screen. They can only be heard when using wired headphones, I tried different models. In the case of the built-in speaker and bluetooth speaker, they disappear. Please tell m...

  • Visitor
  • I suddenly got button sounds on the system music control widget on the lock screen. They can only be heard when using wired headphones, I tried different models. In the case of the built-in speaker a...
  • marcgabgab
  • Visitor
  • 1653 Views
  • 3 replies
  • 0 likes
  • 1653 Views
  • 3 replies
  • 0 likes

Superuser Contribution Volume from phone ignored when connected to network speakers

DeviceiPhone 14Operating SystemiOS My Question or IssueWhenever I connect to network speakers spotify ignores the phone volume so I can't contorl the music volume from the phone anymore. (This used to work reliably, now most, but apparently not all, ...

  • Casual Listener
  • Device iPhone 14 Operating System iOS   My Question or Issue Whenever I connect to network speakers spotify ignores the phone volume so I can't contorl the music volume from the phone anym...
  • Joan
  • Moderator
  • 641 Views
  • 4 replies
  • 1 likes
  • 641 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Mobile][Playlists] Search bar within playlists for iPhone

There is no way to search for a song in a playlist. I saw other treads for Android and Windows but nothing for iPhones. I would love a dropdown or pinned search; it doesn't matter which.

  • Regular
  • There is no way to search for a song in a playlist. I saw other treads for Android and Windows but nothing for iPhones. I would love a dropdown or pinned search; it doesn't matter which. 
  • MrLachesis
  • Newbie
  • 1720 Views
  • 13 replies
  • 4 likes
  • Mobile
    Playlists
  • 1720 Views
  • 13 replies
  • 4 likes

Superuser Contribution Sounds quality poor service issues server problems

Your app lagging bug sounds streaming difficulty loading issues sound not clear response app iOS devices team not responding all music not see

  • Visitor
  • Your app lagging bug sounds streaming difficulty loading issues sound not clear response app iOS devices team not responding all music not see 
  • MihailY
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 of the same songs created with local files

PlanPremiumCountryUSADevice(iPhone 11, PC)Operating System(iOS 16.4.1, Windows 10) My Question or IssueWhen use local files on my computer and transfer it to my phone, it will create the song but will be grayed out on the computer and vise-versa. In ...

  • Newbie
  • Plan Premium Country USA Device (iPhone 11, PC) Operating System (iOS 16.4.1, Windows 10)   My Question or Issue When use local files on my computer and transfer it to my phone, it wil...
  • Dian
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

New iPhone 14 loads my wife's playlists won't load my own

PlanPremiumCountryusaDevice iPhone 14 Pro Max 128Operating SystemiOS 16.2Downloaded and installed Spotify on new Apple iPhone, it has my wife's play lists and NONE of my own. Tried signing out and signing back in, same issue. Tried deleting from the ...

  • Casual Listener
  • Plan Premium Country usa Device iPhone 14 Pro Max 128 Operating System iOS 16.2 Downloaded and installed Spotify on new Apple iPhone, it has my wife's play lists and NONE of my own.  Tr...
  • DraytonG
  • Regular
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Spotify Premium subscription

Hi! I’m from Quebec, I have an IPhone 11im trying to subscribe to Spotify premium but each time a message tell me that I’m not available for this type of subscription. It work with none of them. How can I subscribe to it? Do they have a phone number ...

  • Visitor
  • Hi! I’m from Quebec, I have an IPhone 11 im trying to subscribe to Spotify premium but each time a message tell me that I’m not available for this type of subscription.  It work with none of t...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iPhone] App keeps crashing

PlanPremiumCountryUnited KingdomDevice(iPhone X)Operating System(iOS 15.2.1) My Question or IssueWhenever I open the spotify app on my iphone, it crashes within seconds of opening if my phone is connected to the internet or set to online but it works...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device (iPhone X) Operating System (iOS 15.2.1)   My Question or Issue Whenever I open the spotify app on my iphone, it crashes within secon...
  • user-removed
  • Not applicable
  • 3502 Views
  • 26 replies
  • 1 likes
  • 3502 Views
  • 26 replies
  • 1 likes

Solved!!Superuser Contribution Downloaded songs show pending download and preventing play when streaming signal low

PlanPremiumCountryUKDeviceiPhone 13Operating SystemiOS 16.0.2My Question or IssueTldr; on app start my downloaded songs show as pending download (grey arrow) until I restart app on airplane mode, at which point they immediately have green arrows and ...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 13 Operating System iOS 16.0.2 My Question or Issue Tldr; on app start my downloaded songs show as pending download (grey arrow) until I restart app o...
  • Tinkerbell3
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes