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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 26873 Views
  • 13 replies
  • 33 likes
  • 26873 Views
  • 13 replies
  • 33 likes

Superuser Contribution Recently played has moved

PlanPremium Country DeviceiPhone SE 2020 My Question or IssueHello I noticed recently played has moved to the bottom of the screen. I use this often. Is there a way to have it appear at the top?

  • Newbie
  • Plan Premium  Country   Device iPhone SE 2020     My Question or Issue Hello I noticed recently played has moved to the bottom of the screen.   I use this often. &...
  • MihailY
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • CarPlay recently plyed
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile App Glitches Won't Stop

PlanDuo PremiumCountryUnited StatesDevice(iPhone 13)Operating System(iOS 16.1.1) My Question or IssueThis started on Thursday, March 9 2023. At first, the app would crash in the middle of listening to a playlist. I would start it up again and the sam...

  • Casual Listener
  • Plan Duo Premium Country United States Device (iPhone 13) Operating System (iOS 16.1.1)   My Question or Issue This started on Thursday, March 9 2023. At first, the app would crash in ...
  • MihailY
  • Moderator
  • 1830 Views
  • 3 replies
  • 1 likes
  • iphone
    March 2023
    mobile app crashes
  • 1830 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify looks different for me than my friends?

PlanFreeDeviceiPhone SE 2nd GenMy Question or Issuehello!I’ve been using Spotify for a number of years on my iPad and Chromebook and it’s worked w/o a hitch. however, I just started using it on my iPhone, and it’s completely different- I can’t add so...

  • Newbie
  • Plan Free Device iPhone SE 2nd Gen My Question or Issue hello! I’ve been using Spotify for a number of years on my iPad and Chromebook and it’s worked w/o a hitch. however, I just started using...
  • Eni
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Other] Reduce loud sounds compatibility with iPhones

On my iPhone, I often have the “Reduce Loud Sounds” function turned on and set to the most reduction level at 75db. However, whenever this is turned on, sounds from Spotify’s playback is increased despite turning on quiet playback in Spotify’s settin...

  • Casual Listener
  • On my iPhone, I often have the “Reduce Loud Sounds” function turned on and set to the most reduction level at 75db. However, whenever this is turned on, sounds from Spotify’s playback is increased de...
  • AlejaR
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inquiry

PlanPremium Why cant i move between songs like I wantIf i add some songs to my queue,Once the song ends I can’t get back to it anymore.

  • Newbie
  • Plan Premium   Why cant i move between songs like I want If i add some songs to my queue,Once the song ends I can’t get back to it anymore.
  • AlejaR
  • Moderator
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Frustration with new IOS update

The new IOS update has so many terrible new features. I really hope some of these things revert or at least have the option to revert because they truly are infuriating. 1). "Liked" songs no longer show when viewing full albums. This is so incredibly...

  • Regular
  • The new IOS update has so many terrible new features.  I really hope some of these things revert or at least have the option to revert because they truly are infuriating.   1). "Liked" so...
  • veganvadim
  • Regular
  • 332 Views
  • 2 replies
  • 5 likes
  • 332 Views
  • 2 replies
  • 5 likes

Superuser Contribution Spotify keeps playing even if an audio from another app starts playing

Ever since I got the Iphone 13 Pro Max, I noticed this issue. If it is playing in the background and I open another app, say Instagram or TikTok, and play a video there, Spotify keeps playing and the sounds overlap. It’s quite annoying tbh.Is there a...

  • Visitor
  • Ever since I got the Iphone 13 Pro Max, I noticed this issue. If it is playing in the background and I open another app, say Instagram or TikTok, and play a video there, Spotify keeps playing and the...
  • Alex
  • Spotify Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple TV App - Screensaver not showing

Hello.The new Apple TV app is great, specially now that the logging issue is solved.The only remaining problem is the Apple TV screensaver which doesn't start when Spotify is running (unlike with others music apps).Thank you for looking into it !Rega...

  • Casual Listener
  • Hello. The new Apple TV app is great, specially now that the logging issue is solved. The only remaining problem is the Apple TV screensaver which doesn't start when Spotify is running (unlike with...
  • padido
  • Casual Listener
  • 6045 Views
  • 15 replies
  • 18 likes
  • 6045 Views
  • 15 replies
  • 18 likes

Superuser Contribution Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened

Spotify App crashes on watchOS (Apple Watch) if local Downloads are being openedPlanPremiumCountryGermanyDevice(Apple Watch SE 2022 Model - latest Gen.)Operating System(watchOS 9.3 - latest) My Question or IssueSpotify App crashes on watchOS (Apple W...

  • Newbie
  • Spotify App crashes on watchOS (Apple Watch) if local Downloads are being opened Plan Premium Country Germany Device (Apple Watch SE 2022 Model - latest Gen.) Operating System (watchOS 9.3 - ...
  • Eni
  • Moderator
  • 1013 Views
  • 7 replies
  • 1 likes
  • bug
    Crash
    critical
  • 1013 Views
  • 7 replies
  • 1 likes

Superuser Contribution [Mobile][Developer] ADD ON SCREEN LYRICS TO SONGS

NO, not GENIUS BEHIND THE LYRICS. We, as users, want a simple access to lyrics (preferable karaoke style with live feed), but to be honest even a simple text of FULL SONG LYRICS would be a GREAT improvement. Behind the lyrics does NOT show full lyric...

  • Casual Listener
  • NO, not GENIUS BEHIND THE LYRICS. We, as users, want a simple access to lyrics (preferable karaoke style with live feed), but to be honest even a simple text of FULL SONG LYRICS would be a GREAT impr...
  • cokeung
  • Casual Listener
  • 4359 Views
  • 3 replies
  • 3 likes
  • Developer
    Mobile
  • 4359 Views
  • 3 replies
  • 3 likes

iPhone 6 download

PlanFree/PremiumCountry Device(iPhone 6)Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can’t download Spotify on my iPhone 6

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 6) Operating System   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can’t download Spotify on my iPhone 6 ...
  • Maxim
  • Spotify Star
  • 852 Views
  • 1 replies
  • 0 likes
  • 852 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delay with Spotify Connect

PlanPremiumCountryFinlandDeviceiPhone SE2Operating SystemiOS 15.0.2 My Question or Issue There is a 10 Second delay bethween my app on the iPhone and my Spotify Connect endpoint (Cambridge Audio CXN). Theres allso lag with my LG WebOS Spotify-app, an...

  • Newbie
  •   Plan Premium Country Finland Device iPhone SE2 Operating System iOS 15.0.2   My Question or Issue   There is a 10 Second delay bethween my app on the iPhone and my Spotif...
  • Lappiehero
  • Newbie
  • 6337 Views
  • 10 replies
  • 3 likes
  • 6337 Views
  • 10 replies
  • 3 likes

Superuser Contribution Tengo problemas al querer reproducie un podcast con mis datos moviles

Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya revise y mi operador está todo bien, las demas canciones n...

  • Visitor
  • Spotify funciona todo normal pero a la hora de querer reproducir cualquier podcast este se pausa y dice "Contenido no disponible", en cuanto se conecta a una red WIFI se quita el problema. Ya rev...
  • Lyubka
  • Moderator
  • 996 Views
  • 1 replies
  • 0 likes
  • 996 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App frozen on loading screen

Just updated phone to newest iOS update. When I click to launch Spotify app it brings me to a black screen with the Spotify logo and does not load. It did flash back to my Home Screen once which made me think it was crashing. Tried on Wi-Fi and with ...

  • Visitor
  • Just updated phone to newest iOS update. When I click to launch Spotify app it brings me to a black screen with the Spotify logo and does not load. It did flash back to my Home Screen once which made...
  • MihailY
  • Moderator
  • 581 Views
  • 3 replies
  • 0 likes
  • 581 Views
  • 3 replies
  • 0 likes

[iOS] Car Mode Not Automatically Starting

PlanPremiumCountryUSADeviceiPhone 14 ProOperating SystemiOS 16.3.1 My Question or IssueI know Car Mode is not widely supported across all mobile software (i.e. Android), but I have previously used Car Mode on iOS with no issues until the last few mon...

  • Newbie
  • Plan Premium Country USA Device iPhone 14 Pro Operating System iOS 16.3.1   My Question or Issue I know Car Mode is not widely supported across all mobile software (i.e. Android), but ...
  • Prague
  • Spotify Star
  • 1105 Views
  • 1 replies
  • 2 likes
  • bluetooth
    Car Bluetooth
    car mode
    iOS
  • 1105 Views
  • 1 replies
  • 2 likes

Superuser Contribution Mobile app not responding or working at all

Logged in & can play music on Safari, but every time I download the Spotify mobile app, it doesn’t respond or work at all.

  • Visitor
  • Logged in & can play music on Safari, but every time I download the Spotify mobile app, it doesn’t respond or work at all.
  • martinight
  • Visitor
  • 300 Views
  • 4 replies
  • 2 likes
  • 300 Views
  • 4 replies
  • 2 likes

Superuser Contribution I cannot see video in podcasts that are supposed to be video podcasts

I cannot see video in podcasts that are supposed to be video podcasts. I was able to see the video before, now I cannot anymore. I checked all the settings, deleted the cache, reinstalled the app and updated it, but nothing changed. I have an iPhone ...

  • Visitor
  • I cannot see video in podcasts that are supposed to be video podcasts. I was able to see the video before, now I cannot anymore. I checked all the settings, deleted the cache, reinstalled the app and...
  • Lyubka
  • Moderator
  • 567 Views
  • 3 replies
  • 1 likes
  • 567 Views
  • 3 replies
  • 1 likes

Airplay issues and the new app

Since the newly redesigned app was pushed to the app store I have been experiencing ongoing issues with playing music on my HiF over AirPlay. By default, your new "preview" option is muted (see the screenshot) but when I am playing some musing and br...

  • Regular
  • Since the newly redesigned app was pushed to the app store I have been experiencing ongoing issues with playing music on my HiF over AirPlay. By default, your new "preview" option is muted (see the s...
  • zhedrick
  • Casual Listener
  • 1228 Views
  • 9 replies
  • 3 likes
  • 1228 Views
  • 9 replies
  • 3 likes