Re: Problem on iPhone 5

tmack · 2014-12-11

Hi,

I updated my spotify to version 2.1.0 on the 8th Dec on my iphone 5 (I am on version iOS 8.1.2).

Since i updated when I try to open the app it pops up in a black screen and then shuts off.

It does this no matter how many times i try to open the app.

There is no error message or anything like that.

Never had an issue before this update to 2.1.0 (2.0.0 worked fine)

Thanks

Amarro · 2014-12-11

Hello and welcome to the community! 🙂

im really sorry for your problem. have you already tried to reinstall the application?

Please tell me if this doesn't work afterwards.

good luck!

Kind regards,

Max aka. Amarro

If i helped you don't forget to leave a "Kudo" or "Accept as Solution".

( Twitter // Spotify )

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Im not a Spotify Employee.

Josh · 2014-12-11

Hello @tmack, welcome to the community!

Have you tried a clean install? You can follow the instructions here to do that 🙂

Hope this helped 🙂

Don't forget to add your Kudos and mark as a solution if it helped you!

Follow me on Twitter

Whats a Spotify Rock Star?

Flixx · 2014-12-11

Hi there and welcome to the Spotify Community.

Possibly version 2.2.0 which is launched 2 hours ago will fix this problem. If not, please try to reinstall the application as already mentioned here.

If you have any questions, feel free to ask.

Kind regards,
Felix

-- Please mark as solution and/or add kudos if it helped you --

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