Shuffle Doesn't Work


I have had an issue for a while now: I open a playlist, hit shuffle, get a random song, but then the shuffle turns off and then it lists the songs in the playlist order. If I put it back on, it'll shuffle and pick a random song, then shut off again and resume playing the next song in the playlist.


The only thing that resolves it is restarting the phone, but I don't want to have to restart my phone every time I listen to Spotify.


Any ideas?


iPhone 7,  iOS 12.1.4

2 Replies

Music Fan

Hello @mikepage7176


Try updating Spotify if you already have updated it, try deleting the app, restart your phone and then redownload the app.


I hope that was what you are looking for.

Have a good day.

Spotify Legend

Hey @mikepage7176.


Just to follow up on what @supergirl558824 said, would you mind sending us a screen recording of what you're seeing on your end?


Once we have that, we'll be able to look into this further.


Thanks! We'll be looking out for your reply.