Spotify can’t connect on iPad 1st

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Spotify can’t connect on iPad 1st

elvioms
Regular

Hi! A few days ago the Spotify app stopped working on my iPad 1st. It keeps trying to connect ... I'm using the latest version compatible with iOS 5.1.1.

 

Help?

thanks!

61 Replies

Re: Spotify can’t connect on iPad 1st

Rock Star 13
Rock Star 13

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 13
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Note: I'm not a Spotify employee.
5 people liked this

Re: Spotify can’t connect on iPad 1st

BrokenRobot
Regular

Log out & in did not help. Neither did restart.

Spotify broke something. Connection can not be established. 

Top of the screen says Connecting..

and spinner is in the middle of app. No error messages.

Spotify software version is latest that can be installed to this device; 0.7.2.26

I haven’t had any problems before with this app & device combo.

Please fix it. This old ipad is not yet ready for retirement. 

1 person liked this

Re: Spotify can’t connect on iPad 1st

BrokenRobot
Regular

Reinstall did not help either.

Re: Spotify can’t connect on iPad 1st

Rock Star 13
Rock Star 13

Hey @BrokenRobot,

 

I'm sorry but since these older versions don't get any support anymore they become unstable and such things can happen.

 

I'll try my best to help you out but I can't gurantee that it can be fixed :)

 

Have you tried another network connection? If possible try signing in with another account and see if that persits with that one too.

 

I'd also suggest resetting your network settings by going to the Settings app, General>Reset>Reset Network Settings

 

Let me know how it goes :)

LoxerRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
3 people liked this

Re: Spotify can’t connect on iPad 1st

BrokenRobot
Regular

I don’t think it’s a network issue as I can use Spotify on other devices.

 

Ipad 1 is using same iOS as last few years also there hasn’t been upgrades to older Spotify app. They must have changed something on the server side. I can’t see from iPad what is Spotify’s server response. 

3 people liked this

Re: Spotify can’t connect on iPad 1st

Agnelara
Newbie

I'm having these same problems. I tried reinstalling, tried to signing with another account, reset my network settings... 

4 people liked this

Re: Spotify can’t connect on iPad 1st

jeaton79
Casual Listener

Same problem here. Version 0.7.2.26 last supported version on ipad 1st gen. Already tried two separate wifi connections. Hard reboots. App reinstall. I have multiple older ios devices (all gifted cause I can't afford them) at home and they all stopped working at the same time. Streaming music from playlists works. Problem is encoutered in the "What's New", search, inbox, radio, and friends tabs and it kicked the app offline until hard restarting the app. So it's definitely a server change that affected the browser portions of the app. The app didn't change.

 

I'm actually amazed the app has continued working for this long as the usual tendency is for companies to care little about updates breaking unsupported devices after a couple years. It's not that they can't. Developers are amazing people who can code almost anything. I work with several and they are always eager to solve challenging problems. It would be amazing if Spotify is different from other companies and unofficially supports older device users. Don't plan on it though. Financial decisions often tie the devs hands. Maybe we'll get a kind dev who has some free time to figure out a patch to keep us working for a little while longer. If not at least itunes still works. :)

Re: Spotify can’t connect on iPad 1st

elvioms
Regular

No solution? 🙁

2 people liked this

Re: Spotify can’t connect on iPad 1st

Rock Star 13
Rock Star 13

Hey guys,

 

Spotify doesn't really support older versions. You can check the system requirements Spotify needs to work properly here.

 

I can also  recommend these steps:

  • Check if you have a good connection
  • Try an alternative connection (if on a public or office network try a private network, if possible)
  • Try an alternative device (if possible)
  • Ensure the operating system is up-to-date
  • Ensure device has enough storage space
  • Try restoring the device

Hope this helps :)

LoxerRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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