Spotify can’t connect on iPad 1st

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2 people liked this

Re: Spotify can’t connect on iPad 1st

dhenniga
Casual Listener

This is obviously a server-side issue.  I'm a software developer and I know when I see a login error loop (which really should be caught).  Please can you confirm that you've stopped supporting version 0.7.2.26?  

Re: Spotify can’t connect on iPad 1st

jeaton79
Casual Listener
The link to supported devices starts with iPad 2. iPad 1 can't update. This
server update just killed the iPad 1 app for good.
1 person liked this

Re: Spotify can’t connect on iPad 1st

tblake-mb
Newbie

Same issue here - iPad 1 Version 5.1.1 (9B206) - Spotify version 0.7.2.26 - and it started at the same time as the rest of you. Spotify had been working great up to that point. I've uninstalled, reinstalled, checked modem & router, re-entered Wifi info, logged out, logged in with a different account (spent several hours trying all sorts of combinations. So, I'm guessing too that it is something that has occurred on Spotify's end. 

4 people liked this

Re: Spotify can’t connect on iPad 1st

Greg1972
Casual Listener

Don't you like how so many have overlooked the fact that those of us facing this very same problem have already done the following with no success:

 

1. Relogged in

2. Reinstalled

3. Checked their internet connection

4. Verified that the iPad 1 has the latest update possible

5. Verified that the Spotify app is at the latest update possible

6. Verified that newer devices using the very same internet connection operate with no problems.

7. Experienced zero stability issues before this problem reared its ugly head

 

If you plan on raising any of these points as a possible issue, please, don't bother.  Before you know it one of these useless suggestions will be marked as a solution and the problem will be dismissed.

 

The issue is obviously server-side, happened during the weekend* and probably

fixable.

 

*likely rushed to meet some deadline.

2 people liked this

Re: Spotify can’t connect on iPad 1st

dhenniga
Casual Listener

I'd also like to add that I don't believe this is intentional as there seems to be a limit on the number of login retrys and once it stops trying, you can get items in the radio tab to play.  The very fact that it plays anything means that the servers are putting out content when requested so it's not blocked as you'd expect if the service was simply terminated on older devices (or they did a poor job of ending the service).  This is a login issue on Spotify's side but I'd say the chances of them addressing it are next to none considering it only effects old hardware.

4 people liked this

Re: Spotify can’t connect on iPad 1st

geminus11
Newbie

I'm a Spotify Premium User and I'm experiencing the same problems. I can play any songs from my playlists - I have to select the playlist tab first and then close and restart the app - but search or radio doesn't work.

2 people liked this

Re: Spotify can’t connect on iPad 1st

squonker
Casual Listener

Same - Spotify will not connect on my old iPad running iOS 5.1.1

I never really expected Spotify to continue to work after Apple stopped providing iOS updates for the iPad, but was pleasantly surprised when it did work and kept working. It was a nice to be able to repurpose the old iPad as a dedicated music player, and it'll be a sad if that has really ended. 

2 people liked this

Re: Spotify can’t connect on iPad 1st

BrokenRobot
Regular

As it seems this problem is caused by update on server side login code that was released to production last weekend, the problem code could be easy to find. Fixing the code might more problematic but this should be investigated by Spotify. After all we are premium customers. 

 

As we are able to listen something from our Spotify account it suggests that this change was not result of decision of not to support older hardware. Also if that would be the case we would see some kind of error message. 

 

Does anyone know how could we file a ticket to Spotify’s bug tracker?

 

1 person liked this

Re: Spotify can’t connect on iPad 1st

Moderator
Moderator

Hey everyone!

 

Thanks for reporting this. We're sorry to hear that you're having troubles connecting with the Spotify app on your iPad 1st gen device.

 

We'd recommend first trying some troubleshooting steps, if you haven't already:

  1. Make sure your OS is on the latest version possible
  2. Log out and back in to shake things up
  3. Restart your device
  4. Try a clean reinstall of the app on your device if possible
  5. Try a different internet connection 
  6. Does the issue occur in other devices? If so, let us know, along with the device and its OS and version of the Spotify app. Any screenshots would also be very helpful.

Further, please keep in mind that the system requirements for the best experience when using Spotify is iPad 2 or above, with iOS 10 or above and 250 MB free space. 

 

Apologies for the inconvenience. 

/K

KaterinaModerator
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6 people liked this

Re: Spotify can’t connect on iPad 1st

BrokenRobot
Regular

Hi Katerina

 

If you read through these messages you already know that your troubleshooting steps won’t work. 

 

Even that you don’t anymore support iPad 1st. Could you ask devs to check commit that was put to production last weekend. Check for server side branch that affects login as it stopped working on our devices. Also to note that error should be catched, error message should be shown and error should not lead to login loop without an end. 

 

Maybe there’s an easy fix for our problem. Let’s hope so.

My family uses legacy iPad as an entertainment center for Netflix and Spotify. 

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