Spotify iOS App v4.3.0 Crash on Launch

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Spotify iOS App v4.3.0 Crash on Launch

kirashi
Community Legend

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Brief description of the issue:

Since update v4.3.0 Spotify crashes on launch immediately after logging in with account details, and every subsequent time after that.

 

Steps to reproduce the issue:

  1. Updated iOS app like anyone normally would through the on-device App Store
  2. Launched the app - it crashed after bringing up a blank UI
  3. Rebooted my iPad - it still crashes on app launch
  4. Soft-reset my iPad (holding Home + Power) - it still crashes on app launch
  5. Reinstalled Spotify App Normally (press "X" to delete app, reinstall from App Store) - it still crashes on app launch
  6. Performed "Clean Reinstallation" (clearning of cache/residual memory)
    a) Uninstalled Spotify App Normally
    b) Rebooted iPad Normally
    c) Soft-reset iPad (holding Home + Power)
    d) Installed Spotify App from App Store again - it still crashes on app launch


What steps you’ve tried already:

Normal reinstallation and "Clean Reinstallation" as noted above.

 

Your device and operating system:

iOS 8.4.1 (12H321) on iPad 4 128GB WiFi (ME392C/A)

 

Type of Spotify account you have (Free or Premium):

Premium

 

The app version of Spotify you’re using:

4.3.0 (last version 4.2.0 was working fine)

 

Any screenshots, if they can help to explain your issue:

App crashes so fast there is no time to even screenshot the empty "placeholder" UI

 

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1 ACCEPTED SOLUTION

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Solution!

Re: Spotify iOS App v4.3.0 Crash on Launch

kirashi
Community Legend

After the last two weeks, Spotify has started working again.

 

Must have been a backend server issue as I have not updated my iPad or the Spotify app since it stopped working.

 

Resolved and working great!

View solution in original post

2 Replies
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Re: Spotify iOS App v4.3.0 Crash on Launch

kirashi
Community Legend

A small update seeing as how no one has replied yet.

 

Today the app allowed me to open it up, and actually started populating the interface too.

 

It loaded only the "Discover" music page, along with album art, before crashing back to the iOS Dashboard.

 

Really hoping Spotify is on this issue as I'm not currently receiving the goods I'm paying for.

Highlighted
Solution!

Re: Spotify iOS App v4.3.0 Crash on Launch

kirashi
Community Legend

After the last two weeks, Spotify has started working again.

 

Must have been a backend server issue as I have not updated my iPad or the Spotify app since it stopped working.

 

Resolved and working great!

View solution in original post

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