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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30857 Views

40 replies

9 likes

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  • 40 replies
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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95580 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1043 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293943 Views

60 replies

15 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123859 Views

19 replies

38 likes

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Only hear sound when keep pressing the title of the song

Hi I have a strange issue with the ipad app. If I press a song it seems to play but without any sound but if I keep pressing the song I can hear the sound until I take the finger off. Other apps are fine and I can hear the sound so it seems it must b...

Newbie

Hi   I have a strange issue with the ipad app. If I press a song it seems to play but without any sound but if I keep pressing the song I can hear the sound until I take the finger off. Other ...

335 Views

0 replies

0 likes

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No Premium-Status with iOS 9

I have a Premium Account since one year and it still working at my MacBook OS X 10.10.5. But when I login in the Spotify App on my iPhone, I am a still Free User??? I had already uninstalled it and did logout/login. Nothing changed. Have anybody a ni...

Newbie

I have a Premium Account since one year and it still working at my MacBook OS X 10.10.5.   But when I login in the Spotify App on my iPhone, I am a still Free User???   I had alrea...

Jordi

Community Legend

323 Views

1 replies

0 likes

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problemas while connecting to car audio system

I have problems with my iphone 5 (updated) while connecting to USB port , Spotify runs "plays the songs" but the sound does not comes out. My husbands iphone 6 plus works fine but no with mine, could somebody help me!? I'm desperate! thanks!

Casual Listener

I have problems with my iphone 5 (updated) while connecting to USB port , Spotify runs "plays the songs" but the sound does not comes out. My husbands iphone 6 plus works fine but no w...

Jon_UK

Roadie

548 Views

3 replies

0 likes

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My saved Artists and Songs aren't in my iPhone.

Hi,I saved and followed a bunch of songs and artists on my computer but when I opened spotify on my phone there was nothing saved.Do I have to do it all over on my phone? Or is it some way to sync "my music" in my computer to my music in my phone?Hel...

Newbie

Hi, I saved and followed a bunch of songs and artists on my computer but when I opened spotify on my phone there was nothing saved. Do I have to do it all over on my phone? Or is it some way to syn...

Lucdedj

Music Fan

386 Views

1 replies

0 likes

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  • 1 replies
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Shows-Now feature still not showing

I heard this was released in May, but I dont have the shows (podcast) and now options? Im running iphone 6s, up to date software. When will I get this feature that's advertised as a premium subscriber?

Casual Listener

I heard this was released in May, but I dont have the shows (podcast) and now options? Im running iphone 6s, up to date software. When will I get this feature that's advertised as a premium subscribe...

markmacfan

Newbie

821 Views

3 replies

0 likes

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Sync my local files to iphone 6 plus

HelloI can't find anywhere where i can synd my phone to Spotify, on the computer i have local files but it is not in my phone, please help cause i can't use them in offline mode on the phone

Regular

Hello I can't find anywhere where i can synd my phone to Spotify, on the computer i have local files but it is not in my phone, please help cause i can't use them in offline mode on the phone

user-removed

Not applicable

819 Views

6 replies

0 likes

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Not getting notifications

Hi. I do not appear to be getting notifications for playlists on SPotify on my macbook (I only get notifications for new albums) or on my phone or via email. In my spotify notification settings on the website, my settings all of the options for notif...

Newbie

Hi. I do not appear to be getting notifications for playlists on SPotify on my macbook (I only get notifications for new albums) or on my phone or via email. In my spotify notification settings on th...

AFX1

Casual Listener

599 Views

1 replies

4 likes

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Syncing with Ipod Shuffle.

I just bought a couple of shuffles today with intentions of syncing them with my spotify account. After trying for a few hours I started to research the topic and apparently it is not possible. I pay $120.00 a year for this service and I can't use it...

Newbie

I just bought a couple of shuffles today with intentions of syncing them with my spotify account. After trying for a few hours I started to research the topic and apparently it is not possible. I pay...

user-removed

Not applicable

465 Views

2 replies

0 likes

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Discounts for Students or signing for longer periods (eg. 1 year).

Dear Spotify, I signed up for spotify with the student discount for $4.99 a month but my payment details say I am being charged $9.99 a month. Please address this would be greatly appreciated, those $5 a month mean a lot to a college student haha. Th...

Newbie

Dear Spotify,   I signed up for spotify with the student discount for $4.99 a month but my payment details say I am being charged $9.99 a month. Please address this would be greatly appreciate...

334 Views

0 replies

0 likes

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Spotify on iPhone 6 looks different

Hey y'all I dunno whats wrong with my Spotify App but it looks like it's on an Android Phone.The app looks so fresh and much better with the concert crowd on the menu if y'all know what I mean.Mine is just completely black and seems like I'm using an...

Casual Listener

Hey y'all   I dunno whats wrong with my Spotify App but it looks like it's on an Android Phone. The app looks so fresh and much better with the concert crowd on the menu if y'all know what I ...

justandyyy

Casual Listener

382 Views

1 replies

0 likes

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Carplay crashing when navigating down sub-folders

I recently got a Carplay head unit and have been using Spotify. I soon found a bug: Steps:1. Open Spotify (latest version) in Carplay2. Navigate to My Music > Playlists3. Go down a few subfolders Results: crash, Spotify quits and goes out to head uni...

Gig Goer

I recently got a Carplay head unit and have been using Spotify.  I soon found a bug:   Steps: 1. Open Spotify (latest version) in Carplay 2. Navigate to My Music > Playlists 3. Go d...

392 Views

0 replies

0 likes

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Spotify UI

I was using spotify with another account it was working perfect, with another user interface which never crashed. Then i had to change my account for some facebook connect issues, i bought premium on new account then i logged in spotify ios app (I am...

Regular

I was using spotify with another account it was working perfect, with another user interface which never crashed. Then i had to change my account for some facebook connect issues, i bought premium on...

stormgaze

Regular

878 Views

7 replies

0 likes

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Enable microphone command prompt?

Hello, I was listening to Spotify on my iPad. I have the basic version with commercials. An offer popped up to watch a video to allow me to have 30 minutes of free, no ad listening. When I unlocked my iPad to click the offer, I had a message pop up t...

Newbie

Hello, I was listening to Spotify on my iPad. I have the basic version with commercials. An offer popped up to watch a video to allow me to have 30 minutes of free, no ad listening. When I unlocked m...

1317 Views

0 replies

0 likes

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Spotify app doesn't work for me on ipad

If I try and go on it it just instantly goes to a black screen with the apple logo then after a few seconds goes to the unlock screen. It's been happening for over a week ever since the last update. I've shut the iPad down a few times but that didn't...

Visitor

If I try and go on it it just instantly goes to a black screen with the apple logo then after a few seconds goes to the unlock screen. It's been happening for over a week ever since the last update. ...

user-removed

Not applicable

306 Views

1 replies

0 likes

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  • 1 replies
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Dont get premium on my phone

Hi!I bought me spotify premium. I logged onto my iPhone but where there is no premium. I have deleted and installed the app again, but still not working. Can someone help me?

Newbie

Hi! I bought me spotify premium. I logged onto my iPhone but where there is no premium. I have deleted and installed the app again, but still not working. Can someone help me?

267 Views

0 replies

0 likes

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sync with ipod

not sure why I am unable to sync spotify with my ipod.I've deleted itunes and disabled windows media from my computer yet when i plug in my ipod it does not read that spotify has picked it up

Newbie

not sure why I am unable to sync spotify with my ipod.I've deleted itunes and disabled windows media from my computer yet when i plug in my ipod it does not read that spotify has picked it up

255 Views

0 replies

0 likes

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Switches on by itself and volume spike to full??

OK. I am going to try and explain in detail. This issue has occured on 2 of my 3 AVR's. It has happened on my Yamaga and Sony. I will be watching TV through Directv or listening to music on youtube via my PS or Xbox all through my AVR's. Then suddenl...

Casual Listener

OK. I am going to try and explain in detail.   This issue has occured on 2 of my 3 AVR's. It has happened on my Yamaga and Sony. I will be watching TV through Directv or listening to music on ...

329 Views

0 replies

0 likes

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Log in on other devices using Facebook

I'm trying to log in on my partners phone as mine has died but I can't log in as her device is synced with her account. Am I just being a fool?

Newbie

I'm trying to log in on my partners phone as mine has died but I can't log in as her device is synced with her account. Am I just being a fool?

311 Views

0 replies

0 likes

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REQUEST: Older Version of Spotify

Please pm me older version of Spotify. The new versions are so slow in my iPhone 4 and won't even let me play songs, not a bug I think my phone is just that old. I don't have backup of old IPA, if you have please let me borrow it. Please. Thank you i...

Newbie

Please pm me older version of Spotify. The new versions are so slow in my iPhone 4 and won't even let me play songs, not a bug I think my phone is just that old. I don't have backup of old IPA, if yo...

790 Views

0 replies

0 likes

IPA REQUEST
IPHONE 4
OLDER VERSIONS
Spotify
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