Spotify Community

betofer1 · ‎2018-07-12

If I'm listening to Spotify and someone calls me, the song keeps playing despite answering. I have to manually stop the player. Anyone with the same problem?

(Premium/Spain - iPhone X - iOS 11)

Loxer · ‎2018-07-12

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

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Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

View solution in original post

Loxer · ‎2018-07-12

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

betofer1 · ‎2018-07-12

Thanks! That was so simple.

Loxer · ‎2018-07-12

Really happy that you resolved it! 🎉

https://open.spotify.com/track/2mUExuyvrSq46U3CEQWtpV

LoxerSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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Spotify still playing music while answering a phone call on iPhone X

Spotify still playing music while answering a phone call on iPhone X

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