Spotify won't open on my iPhone

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Spotify won't open on my iPhone

Jakobo89
Newbie
I was using the app just fine an hour ago on my iPhone and now I can't even open it an hour later without it closing half a second later. I'm a paid user. Please help.
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Re: Spotify won't open on my iPhone

Peter__
Community Legend
Some people have said this post fixes it for them:
http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Crash-on-iOS-8-still/m-p/943111/high...

Worth a shot.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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9 Replies
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Re: Spotify won't open on my iPhone

Joe
Community Legend

Could you try restarting the iphone by holding the Home and Power buttons until the apple logo cmes up.

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Re: Spotify won't open on my iPhone

Peter__
Community Legend
Moving this:

Accounts --> iOS. 🙂

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Spotify won't open on my iPhone

user-removed
Not applicable
It might also help to quit out of all your other apps. It might be a little memory intensive for your phone.
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Re: Spotify won't open on my iPhone

pengwen
Casual Listener

Hi, Since some days back I've had the same issue. It crashes on launch, but if I switch to Airplane Mode, starts spotify, don't answer the dialog that informs me about Airplane Mode it sometimes starts. I have tried a proper reset of the iphone. 

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Re: Spotify won't open on my iPhone

J03LB4U
Regular

Hello,

After you reseted your phone did it work?

 

Thanks!!

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Re: Spotify won't open on my iPhone

pengwen
Casual Listener

Nope, resetting phone, reinstalling spotify and numerous attempts to give it 3g/2g, wlan etc didn't do much, it seems only to delay the crash sometimes. But what did work was to after reinstall never use the filter options to only show offline playlists. If I leave that on and restart the app it crashes and I have to reinstall.

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Re: Spotify won't open on my iPhone

J03LB4U
Regular
I have read that the problem started after the IOS8 update. There is nothing we can do, apotify has to have a new release update.
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Solution!

Re: Spotify won't open on my iPhone

Peter__
Community Legend
Some people have said this post fixes it for them:
http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Crash-on-iOS-8-still/m-p/943111/high...

Worth a shot.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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Re: Spotify won't open on my iPhone

bangzoom
Casual Listener

I have an Iphone 7 plus running IOS 11.1.2.  A few moments ago Spotify wouldn't load.  All I get is "An error occurred try again."  I powered the phone down, started it up again and the problem is still there.  I then eliminated the Spotify app and reloaded it again from the App Store.  Spotify still doesn't work.  Can anyone help me with this annying problem?

 

BTW, Spotify works fine on my MacBook Pro running 10.13.1.

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